Nikita S

Poor maintained ice rink and lack of safety management

We visited the ice rink at Festival Mall for what was intended to be a fun family outing. Instead, due to the clear negligence of the staff, our visit resulted in a trip to the ER and a medical bill of R12,000. The ice was not cleaned or smoothed before the 7:30pm session began, nor was it maintained at any point during the session. We repeatedly requested that the staff use the machines to smooth the ice, as the surface was extremely rough with multiple ditches and grooves. Despite several requests and reported injuries, the staff refused to take any action. As a direct result of the poorly maintained ice surface, my skate became stuck, causing me to fall face-first and split my head open. Additionally, there were no marshals present and no assistance was offered to anyone injured on the ice. This complete lack of safety management is unacceptable.