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Andreas Ruth B. Deolinda
Active since Jan 2024
3
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3 reviews14 months ago
Terrible service and customer support
I am completely appalled by the lack of sevce and agency to rectify the recurring issue I've had with the dresser I bought. Twice I've reported issues with this furniture and I constantly get the feedback of asking the manufacturers to return for further action. And then it goes silent. I highly do not recommend purchasing on the account that when you do have a problem they will stall and make empty claims with no feedback. I've had it.
0 replies
26 months ago
Backabuddy Payout Not Clear
I have submitted two banking detail forms following this message: "We are pleased to inform you that your campaign has met our verification requirements and is now eligible for payout." And I am yet to receive information about payout. My campaign link is as follows: https://www.backabuddy.co.za/andreas-ruth-deolinda-5828528418119226991
0 replies
27 months ago
Vodacom Fibre Lack of Service and Efficiency
I've been waiting since October to have an relocation installation for fibre done at my new address. The agent advised that the new address is covered by Openserve. And I was told it would take 30 days and not longer to get it done. For 2 months radio silence. I kept calling trying to find answers. Nothing And I was about to cancel when they gave me an interim LTE while I wait which would be free for 30 days and thereafter if no installation is done I would be charged R599. And I was assured that it should be fixed. As I type this I am still sitting with this LTE being charged for something I shouldn't even still be on 4 months later. And I kept pressing. 2 and half months later the agent tells me that my address had an exclusive agreement in place. Which ****ed me off because the agent who I spoke to should've picked that up and secondly why did it take me calling and chasing to find this out. So I proceed to look for answers from other residents who told me they're under metrofibre provided by Vodacom. So I call back for the agent to tell me that it's correct and I had to put in a new sales order and I can't cancel the interim LTE because It's linked to my previous Openserve order. So if I cancel I wouldn't have any connectivity. Not only is this **** taking but I am sitting with a device whose network connection is unstable but I am also having to deal with the fact that my service has been stalled with consistently chasing after a service provider who should be on top of this. And since putting in the Metrofibre order on the 08 December, I haven't had any follow up. I am being charged for an LTE that I shouldn't be because of Vodacom's lack of service integrity and professionalism. When you're signed and paying for a service, it's easy to take money from the client but at the very elast deliver the service you're receiving payment to do. I am so sick of Vodacom and am prepared to cancel my account and contract. Because it's now ridiculous the amount of calls I've had to. I even had to purchasea vodacom sim so I could make these long calls because if I don't, I'd be a sitting duck. An agent told me to put in a query from billing for refund because the issue of the installation was on Vodacom's end and that I should be compensated for their errors. I do that only for an agent to email denying it without so much as a call to question why I opened the ticket. (Keep in mind this may be one of a three emails I've had from Vodacom- the other were to tell me about the exclusivity agreement with Openserve. Other than that I've been the one to do research to see what service provider I could use to have a fibre installation. I've been the one chasing for answers. And I've yet to actually get any resolve. Whatever you do, I would highly recommend never doing a relocation with Vodacom or using their fibre service. Because even the process in the beginning was hell
616 replies
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