HAVAL CAPE GATE - NO CUSTOMER SERVICE!!

On 20 March 2025 I collected my new Haval Jolion Pro from Haval Cape Town. Upon taking delivery of my car I noticed that the radio is not working when I tried to tune in to KFM and found no signal at all. The Salesman also tried and suggested I bring the car back so that the technician can have a look. As it was late afternoon and a long weekend I suggested that I will take the car to Haval Cape Gate the following week as it was closer to home. The next week I stopped at Haval and the workshop manager also tried to see what the problem was. He suggested that the car is booked in for them to check. So here begins my endless journey. On Monday 7 April I dropped the car at Haval Cape Gate. Monday late afternoon I was called to inform me that they have not managed to find the fault and will need to keep the car another day. The following day I got no feedback from Haval with regards to the progress. I eventually called on the 8th at about 16h15 and was informed that they have not managed to fix the problem but that I can come to collect my car as they will have to order an antenna and book the car in again. On 22 May I took my car in again so the new antenna can be fitted only to get a call a few hours later stating that they will have to have the antenna sprayed as it is a different colour and this will only be able to happen the following week. I collected my car. On 17 June the car was dropped off for the newly sprayed antenna to be fitted. 2 days later the vehicle was collected just to be informed that the radio is still not operational. Then started the phone calls. I spoke to the Sales manager who said he would follow up with the workshop manager. I spoke to the workshop manager who said he would follow up with the technician. No feedback. On 12 August again I called and was put through to the workshop manager who did not answer and also did not return my call. I called again and the Sales Manager was in a meeting with Haval SA and could not take my call. I left a message and asked that my call be returned. NO FEEDBACK. I have been driving my car now 5 months and almost 10 000km later with no answers. This is pathetic service to say the least. I did not want to turn to platforms like Hello Peter but as you can see I have been more than trying my best to get this issue resolved with no luck. Hopefully Haval will give me the feedback now.