Haval Edenvale Disappointing Customer Care

To say that I’m disappointed with Haval Edenvale’s new policies is an understatement. I’ve been a loyal supporter of their business, I bought two cars through them since 2016 and referring people to them because I’ve always enjoyed their efficiency and professionalism. Today when I called to book a service for Saturday, 16 August 2025, I got informed by a guy called Weaver that my details were not in the system when he checked with the registration number, and that they don’t do drop off and carwash anymore. Eventually he managed to see my name when I shared my ID number but not the car details. Previously I’d leave my car with them, get dropped off at my house (which helped me to do house c****s while they service the car), and get picked up again once they’re done to go and collect the car. No reason was given as to why they can’t help me with this anymore, or maybe it’s only available for new customers - I don’t know. All I can say is that I’m disappointed beyond words. Loyalty counts for nothing obviously with them. In other words, they expect us to take a full day leave from work to sit and wait while they service the day? Where is customer care and convenience in all this? For my next purchase I’d definitely look elsewhere.