Watch out

Very disappointed with the service department in particular. I purchased a vehicle from Haval Edenvale, on collection of the vehicle I noticed that the service light turned on, took it back to the dealer and the technician said nothing was wrong and they simply cleared the service light. This is after I was informed that the vehicle has passed the 125 point check and that there are no issues or problems with the vehicle.

I then checked and noticed that the oil was dirty and took the vehicle to be serviced at an RMI approved place as they kept mentioning the vehicle was in good condition. Upon servicing I found out that the oil was never changed, filters and spark plugs were never changed either. Furthermore there was a worn gearbox mount, worn tie rod ends and problems with the passenger side windows. I took this back to the dealer and they mentioned that they will book in the vehicle and I should bring it in on Friday.

I arrive to book the vehicle in at 07:02, staff was very friendly asked to speak to the manager as I needed them to process my refund for servicing the vehicle. The service foreman came to see me said he will speak to his manager once they get in as they have not arrived yet. At around 1pm I get a call being informed that my vehicle has not been seen by a technician as yet and they will notify me once it has been seen. I called back an hour later to find out why there was a delay and the Dwanye mentioned that they go in the order of the first person that arrived is the first person that is served, when I arrived at 7:02 there was only one other client that was there to book their vehicle and somehow I was told that 8 people came to book their vehicles in before me, they open at 7:00 and in 2 minutes 7 people came in booked their vehicles in and disappeared.

I then asked for confirmation of the refund being processed and at 2pm the manager has still not come in to work, and I will be contact once they get to my vehicle.

The end of Saturday passed without any communication or update regarding my vehicle. On Monday morning, I received an email requesting my banking details for the refund process, yet there was still no information about the status of my vehicle. I was once again forced to reach out myself to obtain an update, only to be informed that the required parts were still pending delivery and expected to arrive on Tuesday. This ongoing lack of communication and follow-up has caused considerable inconvenience and frustration. It is unacceptable that I continue to bear additional expenses out of pocket due to the service department’s poor coordination and lack of accountability, leaving me extremely dissatisfied with the overall level of service.

During my follow-up conversation, after once again having to reach out for feedback, I was assured that I would receive an update on Tuesday morning. However, no feedback was provided, and by the end of Wednesday, I was still left without any clear information, only vague explanations and empty assurances. I requested a loan vehicle due to the ongoing delay but was informed that none were available. When I inquired about a refund for the expenses I have incurred as a direct result of this negligence, I was told that such situations are common and that the dealership bears no responsibility, best they can do is R500 worth of fuel, this was only after i had to go there on Thursday as they were still not done with the vehicle. This response is entirely unacceptable. The lack of accountability, poor communication, and disregard for customer inconvenience demonstrate a serious failure in service and professionalism.

​My experience with this company was extremely frustrating. They demonstrated a significant lack of preparedness by knowing the required parts yet failing to order them in advance. Furthermore, they compounded this issue by booking the vehicle on a Friday but not commencing work until the following Tuesday. To then have them behave as though resolving their own errors was a "favor" to me, and to imply that my request for a refund for my additional expenses was an unreasonable reaction, makes me strongly advise against using their services.