Worst GWM dealer in South Africa

This must be the worst GWM dealership in South Africa. That’s my experience at least anyway.

I bought a Pseries bakkie in January this year and as I stayed in Edenvale, I had it serviced at Edenvale Haval. I drive about 3500/4000km a month so the bakkie gets service every 2/3months. The first service I had @edenvale Haval was in April this year. My tire pressure sensor has been going on intermittently since I bought the bakkie, didn’t bother me. The service consultant told me there was a problem and they would make a warranty claim to have it repaired. They had it on their diagnostics machine and said it’s the the receiver of tps sensor not and actual sensor. Would take a few weeks to get it from china. Not an issue as I said it didn’t bug me. I asked for it to be done at my next service which was in June/july. It went for the 80000km service and they “forgot” to change it. I didn’t complain and said it’s fine, do it at the cam belt service at 90000km service. Took the vehicle in for the cambelt service in September, reminded them about the tps receiver. Guess what? They didn’t do it. AGAIN! at this point I was getting a little irritated. The towards the end of October the service manager, Mark had the audacity to phone me and complain how he has a tps receiver on warranty that’s overdue. I laughed at him and asked if he knows how many times my vehicle has been there to have it fitted? He was rude and asked that I bring my bakkie in asap. I informed him that it’s due for a service and booked the following week which was the first week of November. The vehicle went in for the service and I was told not to worry it will get fitted for sure this time. Guess what? And this is the ultimate of their incompetence, they phoned me to say my bakkie is ready for collection. I asked has the tps problem been fixed? The answer to this simple question was astonishing. The service consultant informed me that they by accident fitted my tps receiver into another customers vehicle. 🤦‍♂️😖 how is this possible? The manger phoned me a few days earlier crying moaning that it’s overdue??? Ridiculous.

Furious I drove there to collect my vehicle and demanded an explanation and a way forward. Mark ask me for a chance to fix this colossal stuff up and apologised profusely. I said it has to be done before December as I’m about to move to Pretoria. He insisted that he would give me a Curtesy vehicle and it would be done before end of November…. What Bs story that was. He must have been a salesman before he became service manager.

They phoned me last week on 22 December! The part has arrived. Keep in mind I’ve already moved to Pretoria. I asked if they have a curtesy vehicle like Mark promised? They said yes they will have one for me. So I booked the vehicle for today, 29 December. Now this has dragged the whole year and I was hoping for a swift happy ending to this simple yet complicated problem. Got there 7:15 this morning. Went to book my bakkie in, asked for curtesy car… guess what? Don’t have one. They all know about it but nobody booked it for me. So I phoned mark, who is on holiday. I demanded a curtesy car. He had the audacity to say he is on holiday and I must just sit there and wait till they done!!!! ***!! I demanded yet again that I get a car as I have things to do. The very nice workshop Foreman Duane, organised me a car form the used car lot. So after waiting 40mins I got the Jolion and left thinking finally this mess would get resolved. Here’s the kicker, they sent me a WhatsApp message at around 11:30 stating the following: “Good morning Mr. Muller , vehicle is done however , the issue isn't the receiver but the 2 rear sensors which need to be replaced . Tire sensors on the vehicle aren't the same and we don't have stock of the tire sensors . Should we go ahead and order the parts ? Kind regards , Muneiwa , Haval Edenvale”

So to summarise, they tested it back April, said the sensors are fine and the receiver is the issue, ordered the receiver, gave it to someone else then ordered a new one again, fitted it 8months later just to realise that that was never the problem! Then still ask if they could order new sensors🤨 I don’t know who is running this ****show called Edenvale Haval, but my recommendation is to not deal with them when it comes to warranty repairs. Nightmare. Wanted my time and money today driving from Pretoria just shrug their shoulders and say sorry mr Muller. Next level Useless