Disheartening Experience at Hatfield GWM/Haval Midrand Fury Road

I recently had the unfortunate experience of bringing my car in for repairs at Hatfield GWM/Haval Midrand Fury Road on Monday. My dissatisfaction stems not from the repair process itself as it was yet to begin, but from the treatment I received from the service advisor, Fikile Fatyela.

I was not informed that my car's diagnosis was completed, this I only found out when I contacted the claims department, and the necessary documents were requested by my insurer at 08:32 on Wednesday by the claims Technician. Fikile Fatyela, the supposed "Service Advisor." Rep**** with set documents at 17:05 To my dismay, the dealership would not even accept cars for service bookings at that time, citing it as past their designated drop-off hours. This blatant disregard for my convenience was the first indicator of how trivial my concerns would be to them.

Adding insult to injury, I found out that the request for documents had been sent to the claim’s technician at 08:30, long before my arrival. This discrepancy highlighted the lack of attention and care given to my case by Fikile Fatyela. It is disheartening to realize that my issues were treated by Fikile with such insignificance by someone who should have been assisting me with professionalism and efficiency.

To exacerbate matters, despite my repeated attempts to contact Fikile Fatyela, my calls have gone unanswered. I have made numerous calls to Service department, enduring a lengthy hold time of 2 minutes and 30 seconds each time, only to be met with disappointment. The abysmal service level demonstrated by the advisory team is appalling, to say the least.

In conclusion, my experience at Hatfield GWM/Haval Midrand Fury Road left me feeling undervalued and insignificant as a customer. The dismissive attitude and lack of accountability displayed by Fikile Fatyela have tarnished my perception of the dealership's service standards. It is my hope that this feedback serves as a catalyst for improvement in customer relations and operational efficiency at Hatfield GWM/Haval Midrand