HAVAL MILNERTON - BLANTANT ABUSE OF VEHICLE WHILST BOOKED IN THE BRANCH AND DISHONESTY

Our vehicle was booked in on Wednesday 22 October 2025, as the engine light went on and we were advised not to drive it. We were told that the earliest Diagnostic Report could only be done on Tuesday 28th October and that Haval doesn't do courtesy cars (one of many blatant lies). Permission was given for one of the technicians to drive our vehicle home on Friday, 24th October 2025, as we were told specifically that if we agreed this may result in us getting our vehicle sooner. From this point on our vehicle was abused and driving as far as Mitchell’s Plain, Belhar, Kuilsriver, Phillipi, Heideveld just to mention a few places putting around 300km on the clock as indicated by the Tracker report we requested. The only reason why we even asked was because the vehicle was handed in with a full tank but was given back to us on reserve. THIS DEALERSHIP HAS PROVEN THAT THEY CANNOT BE TRUSTED. HAVAL SA is aware of this, and we have met with the DP and Service manager, but there has been no sight of resolve or compensation for this incident. Furthermore, the service consultant then says after they kept our car for almost a week, that the light is now off so it must have been a glitch. The light then comes on again in early December and we book it in, trusting that the DP and the service Manager whom we have met with because of the first incident would ensure for a smooth transaction. It was determined then that the problem is the turbo, not a glitch and a claim was lodged to replace the part. Today we get the car back with the turbo replaced, and a DENT and they are actually trying to say the dent was there. We requested the inspection report, and no x is crossed where the dent in question currently is, yet they actually want to say it's NOT them! I wouldn't recommend anyone to buy a HAVAL as the dealerships can't be trusted and not even HAVAL SA has a handle on what their dealerships are up to so there is no quality or service control.