HM
Haval Milnerton
Unclaimed Business
HM
Haval Milnerton
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Haval Milnerton receives overwhelmingly negative feedback centered on severe post-sale failures. Customers repeatedly report unresolved vehicle registration and change of ownership delays, sometimes lasting months beyond legal deadlines. Communication breakdowns are a dominant theme, with calls ignored and promises broken by sales staff and management alike. Multiple reviewers describe vehicle damage or misuse while in the workshop's care, with the dealership denying responsibility. Refund processing, missing number plates, and unresolved mechanical complaints further erode trust. Customers consistently warn others to avoid this dealership.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|13 Reviews
May '25 - Apr '26
5(7.7%)
4(0%)
3(0%)
2(0%)
1(92.3%)
5(7.7%)
4(0%)
3(0%)
2(0%)
1(92.3%)
Frequently Asked Questions About Haval Milnerton
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
M
Maurice
1 reviews | Active since Jan 2020
15 Mar 2026, 13:01
I just want to give a huge shoutout to Simone Kuhn from the service department at Haval Milnerton
I just want to give a huge shoutout to Simone Kuhn from the service department at Haval Milnerton. ⭐️ From the moment my vehicle developed a fault, Simone has been absolutely incredible throughout the entire process. She kept me informed, remained transparent about what was happening with the parts and repairs, and genuinely went the extra mile to make sure I was looked after. It’s rare to find someone who shows this level of professionalism, honesty, and care for a customer. She worked hard to arrange a proper loan vehicle for me while my car was being sorted out and made sure I was never left in the dark about what was going on. Even during what could have been a very frustrating situation, Simone’s communication and dedication made the experience far less stressful. Customer service like this deserves to be recognised. Thank you, Simone, for your patience, effort, and for truly caring about your customers. Haval Milnerton is lucky to have you on their team!
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Maurice
1 reviews | Active since Jan 2020
15 Mar 2026, 13:01
I just want to give a huge shoutout to Simone Kuhn from the service department at Haval Milnerton
I just want to give a huge shoutout to Simone Kuhn from the service department at Haval Milnerton. ⭐️ From the moment my vehicle developed a fault, Simone has been absolutely incredible throughout the entire process. She kept me informed, remained transparent about what was happening with the parts and repairs, and genuinely went the extra mile to make sure I was looked after. It’s rare to find someone who shows this level of professionalism, honesty, and care for a customer. She worked hard to arrange a proper loan vehicle for me while my car was being sorted out and made sure I was never left in the dark about what was going on. Even during what could have been a very frustrating situation, Simone’s communication and dedication made the experience far less stressful. Customer service like this deserves to be recognised. Thank you, Simone, for your patience, effort, and for truly caring about your customers. Haval Milnerton is lucky to have you on their team!
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Siyabulela D
1 reviews | Active since Jan 2020
2 Feb 2026, 09:10
Traded in car that is still on my name for over a year I can't renew my Disk
Below is an email I sent to Haval Milnerton with Zero Response. I am still seating with the problem. Name: Siyabulela Dlokweni Date: 29 January 2026 Subject: Dear Dealer Principal: Rowland Godeffroy. I am writing to formally lodge a complaint regarding Haval Milnerton’s failure to process the change of ownership on a vehicle I traded in almost a year ago, and the severe inconvenience and financial impact this ongoing negligence has caused. 1. Background of the Issue In February 2025, I traded in my Ford EcoSport at Haval Milnerton when purchasing my GWM vehicle. The trade‑in transaction was handled by Miriam (Sales Consultant). In November 2025, during a visit to the Traffic Department, I discovered that the Ford EcoSport was still legally registered under my name. I contacted Miriam, who assured me the matter would be resolved. 2. Failed Follow-Ups and Broken Promises Between November 2025 and today, I have made numerous attempts to have Haval Milnerton correct this issue: In January 2026, when attempting to renew my GWM licence disc, I was again informed that the EcoSport remains registered to me. I contacted Zandre (Pre‑Owned Sales Manager), who repeatedly assured me it would be resolved within 5 working days. After multiple follow‑ups, including voice calls not returned, I personally visited the dealership on Friday, 23 January 2026, where I was told by Zandre( pre owned Manager) and Michelle (Admin) that the change of ownership would be completed the same day or by Monday, 26 January 2026 at the latest. No update was provided. When I contacted Zandre on Wednesday, 28 January, he responded dismissively, stated that the issue was “out of his control,” and ended the call abruptly. 3. Consequences of the Dealership’s Negligence Due to your dealership’s failure to process the required documentation: I am unable to renew the licence disc for my GWM through no fault of my own. I am forced to use Uber for daily transport, incurring unnecessary expenses. Legally, I remain liable for traffic fines, penalties, or accidents involving a vehicle I no longer own. This situation has become distressing, financially burdensome, and completely unacceptable. 4. Required Action (URGENT) I hereby demand that Haval Milnerton: Submit the Change of Ownership for the Ford EcoSport immediately. Provide me with: A copy of the NCO (Notification of Change of Ownership) form submitted, and The eNaTIS transaction receipt/confirmation showing the change has been processed. Provide written confirmation that this issue has been escalated and resolved. This matter is now urgent and cannot be delayed any further. 5. Notice of Further Escalation If I do not receive confirmation and proof of change of ownership within 48 hours, I will proceed with formal escalation to: MIOSA (Motor Industry Ombud of South Africa) Haval South Africa Head Office Possible legal action for negligence and damages incurred. I sincerely hope Haval Milnerton resolves this matter promptly to avoid further escalation. 6. Conclusion I request written confirmation of the actions taken within 48 hours of receiving this letter. Regards, Siyabulela Dlokweni 063 690 8777 dlokweni208171029@gmail.com
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Siyabulela D
1 reviews | Active since Jan 2020
2 Feb 2026, 09:10
Traded in car that is still on my name for over a year I can't renew my Disk
Below is an email I sent to Haval Milnerton with Zero Response. I am still seating with the problem. Name: Siyabulela Dlokweni Date: 29 January 2026 Subject: Dear Dealer Principal: Rowland Godeffroy. I am writing to formally lodge a complaint regarding Haval Milnerton’s failure to process the change of ownership on a vehicle I traded in almost a year ago, and the severe inconvenience and financial impact this ongoing negligence has caused. 1. Background of the Issue In February 2025, I traded in my Ford EcoSport at Haval Milnerton when purchasing my GWM vehicle. The trade‑in transaction was handled by Miriam (Sales Consultant). In November 2025, during a visit to the Traffic Department, I discovered that the Ford EcoSport was still legally registered under my name. I contacted Miriam, who assured me the matter would be resolved. 2. Failed Follow-Ups and Broken Promises Between November 2025 and today, I have made numerous attempts to have Haval Milnerton correct this issue: In January 2026, when attempting to renew my GWM licence disc, I was again informed that the EcoSport remains registered to me. I contacted Zandre (Pre‑Owned Sales Manager), who repeatedly assured me it would be resolved within 5 working days. After multiple follow‑ups, including voice calls not returned, I personally visited the dealership on Friday, 23 January 2026, where I was told by Zandre( pre owned Manager) and Michelle (Admin) that the change of ownership would be completed the same day or by Monday, 26 January 2026 at the latest. No update was provided. When I contacted Zandre on Wednesday, 28 January, he responded dismissively, stated that the issue was “out of his control,” and ended the call abruptly. 3. Consequences of the Dealership’s Negligence Due to your dealership’s failure to process the required documentation: I am unable to renew the licence disc for my GWM through no fault of my own. I am forced to use Uber for daily transport, incurring unnecessary expenses. Legally, I remain liable for traffic fines, penalties, or accidents involving a vehicle I no longer own. This situation has become distressing, financially burdensome, and completely unacceptable. 4. Required Action (URGENT) I hereby demand that Haval Milnerton: Submit the Change of Ownership for the Ford EcoSport immediately. Provide me with: A copy of the NCO (Notification of Change of Ownership) form submitted, and The eNaTIS transaction receipt/confirmation showing the change has been processed. Provide written confirmation that this issue has been escalated and resolved. This matter is now urgent and cannot be delayed any further. 5. Notice of Further Escalation If I do not receive confirmation and proof of change of ownership within 48 hours, I will proceed with formal escalation to: MIOSA (Motor Industry Ombud of South Africa) Haval South Africa Head Office Possible legal action for negligence and damages incurred. I sincerely hope Haval Milnerton resolves this matter promptly to avoid further escalation. 6. Conclusion I request written confirmation of the actions taken within 48 hours of receiving this letter. Regards, Siyabulela Dlokweni 063 690 8777 dlokweni208171029@gmail.com
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Faldelah Abrahams-Issel
1 reviews | Active since Jan 2020
9 Jan 2026, 11:07
HAVAL MILNERTON - BLANTANT ABUSE OF VEHICLE WHILST BOOKED IN THE BRANCH AND DISHONESTY
Our vehicle was booked in on Wednesday 22 October 2025, as the engine light went on and we were advised not to drive it. We were told that the earliest Diagnostic Report could only be done on Tuesday 28th October and that Haval doesn't do courtesy cars (one of many blatant lies). Permission was given for one of the technicians to drive our vehicle home on Friday, 24th October 2025, as we were told specifically that if we agreed this may result in us getting our vehicle sooner. From this point on our vehicle was abused and driving as far as Mitchell’s Plain, Belhar, Kuilsriver, Phillipi, Heideveld just to mention a few places putting around 300km on the clock as indicated by the Tracker report we requested. The only reason why we even asked was because the vehicle was handed in with a full tank but was given back to us on reserve. THIS DEALERSHIP HAS PROVEN THAT THEY CANNOT BE TRUSTED. HAVAL SA is aware of this, and we have met with the DP and Service manager, but there has been no sight of resolve or compensation for this incident. Furthermore, the service consultant then says after they kept our car for almost a week, that the light is now off so it must have been a glitch. The light then comes on again in early December and we book it in, trusting that the DP and the service Manager whom we have met with because of the first incident would ensure for a smooth transaction. It was determined then that the problem is the turbo, not a glitch and a claim was lodged to replace the part. Today we get the car back with the turbo replaced, and a DENT and they are actually trying to say the dent was there. We requested the inspection report, and no x is crossed where the dent in question currently is, yet they actually want to say it's NOT them! I wouldn't recommend anyone to buy a HAVAL as the dealerships can't be trusted and not even HAVAL SA has a handle on what their dealerships are up to so there is no quality or service control.
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Faldelah Abrahams-Issel
1 reviews | Active since Jan 2020
9 Jan 2026, 11:07
HAVAL MILNERTON - BLANTANT ABUSE OF VEHICLE WHILST BOOKED IN THE BRANCH AND DISHONESTY
Our vehicle was booked in on Wednesday 22 October 2025, as the engine light went on and we were advised not to drive it. We were told that the earliest Diagnostic Report could only be done on Tuesday 28th October and that Haval doesn't do courtesy cars (one of many blatant lies). Permission was given for one of the technicians to drive our vehicle home on Friday, 24th October 2025, as we were told specifically that if we agreed this may result in us getting our vehicle sooner. From this point on our vehicle was abused and driving as far as Mitchell’s Plain, Belhar, Kuilsriver, Phillipi, Heideveld just to mention a few places putting around 300km on the clock as indicated by the Tracker report we requested. The only reason why we even asked was because the vehicle was handed in with a full tank but was given back to us on reserve. THIS DEALERSHIP HAS PROVEN THAT THEY CANNOT BE TRUSTED. HAVAL SA is aware of this, and we have met with the DP and Service manager, but there has been no sight of resolve or compensation for this incident. Furthermore, the service consultant then says after they kept our car for almost a week, that the light is now off so it must have been a glitch. The light then comes on again in early December and we book it in, trusting that the DP and the service Manager whom we have met with because of the first incident would ensure for a smooth transaction. It was determined then that the problem is the turbo, not a glitch and a claim was lodged to replace the part. Today we get the car back with the turbo replaced, and a DENT and they are actually trying to say the dent was there. We requested the inspection report, and no x is crossed where the dent in question currently is, yet they actually want to say it's NOT them! I wouldn't recommend anyone to buy a HAVAL as the dealerships can't be trusted and not even HAVAL SA has a handle on what their dealerships are up to so there is no quality or service control.
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Jared O
1 reviews | Active since Jan 2020
17 Nov 2025, 11:35
Disaster at Haval Milnerton
I bought a brand new Haval Jolion pro from Haval Milnerton. Upon me driving the car (a few days after delivery as I was out of town), I noticed a vibration which I felt was coming from the tyres. The vehicle was booked into the workshop in Durban as this is where we live, they concluded it was a Tyre issue and they cannot fix Tyre issues and I should contact the dealership. After a discussion with the sales lady, I was advised to go to a Hi-q or tiger wheel, which I did both. Tiger wheel was a lot more thorough as they diagnosed the car having the front rims buckled (damaged) and all 4 tyres having flat spots. Haval Milnerton required that I take the car for another opinion which I did. After 3 hours at another Tyre specialist of their choice, they told me they could not conclude the fault as they do not trust the integrity of their equipment as they feel it needs calibration. After a discussion with the manager, he apologized for the messing around and I expressed my feelings that they are looking got a favourable report on their side to avoid costs. He refuted this claim, I then asked him what does he want me to do. He said he will speak to his management and advise me. They never ever got back to me. I then approached Haval customer care which have been of no help thus far. They claimed they are waiting for a wheel alignment report, but it’s been 2 weeks of waiting. Haval Milnerton is not the place I would recommend buying a car. They fail to take responsibility for a defect which was proven by one of the best in the Tyre business. They also fail dismally at communication. Their prices are great, but not worth the trouble you might find yourself in if you do business with them.
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Jared O
1 reviews | Active since Jan 2020
17 Nov 2025, 11:35
Disaster at Haval Milnerton
I bought a brand new Haval Jolion pro from Haval Milnerton. Upon me driving the car (a few days after delivery as I was out of town), I noticed a vibration which I felt was coming from the tyres. The vehicle was booked into the workshop in Durban as this is where we live, they concluded it was a Tyre issue and they cannot fix Tyre issues and I should contact the dealership. After a discussion with the sales lady, I was advised to go to a Hi-q or tiger wheel, which I did both. Tiger wheel was a lot more thorough as they diagnosed the car having the front rims buckled (damaged) and all 4 tyres having flat spots. Haval Milnerton required that I take the car for another opinion which I did. After 3 hours at another Tyre specialist of their choice, they told me they could not conclude the fault as they do not trust the integrity of their equipment as they feel it needs calibration. After a discussion with the manager, he apologized for the messing around and I expressed my feelings that they are looking got a favourable report on their side to avoid costs. He refuted this claim, I then asked him what does he want me to do. He said he will speak to his management and advise me. They never ever got back to me. I then approached Haval customer care which have been of no help thus far. They claimed they are waiting for a wheel alignment report, but it’s been 2 weeks of waiting. Haval Milnerton is not the place I would recommend buying a car. They fail to take responsibility for a defect which was proven by one of the best in the Tyre business. They also fail dismally at communication. Their prices are great, but not worth the trouble you might find yourself in if you do business with them.
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Susan F
1 reviews | Active since Jan 2020
16 Oct 2025, 19:29
China Haval needs to be told about Haval Milnerton
Waiting 3 months for a gearbox (which was meant to be replaced last year), excuses - from supplier account not paid, to no stock in SA. Vehicle was serviced in March and 3 days later wheel came off while we were driving. Branch manager denies it’s their responsibility.
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Susan F
1 reviews | Active since Jan 2020
16 Oct 2025, 19:29
China Haval needs to be told about Haval Milnerton
Waiting 3 months for a gearbox (which was meant to be replaced last year), excuses - from supplier account not paid, to no stock in SA. Vehicle was serviced in March and 3 days later wheel came off while we were driving. Branch manager denies it’s their responsibility.
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Tsholanang S
1 reviews | Active since Jan 2020
9 Oct 2025, 12:36
Worst nightmare of buying a car at haval milnerton
The worst experience I've ever had. Buying a car is not like buying an apple at the shop. Firstly it took me 3 weeks to make a purchase of the haval at Haval Milnerton, the whole process was a nightmare while dealing with a salesman called Rosco. After they delivered my car in Pretoria they couldn't care less. When I received the car it had scratches, when I wanted to cancel with them from the bank I found out that they signed the delivery note on my behalf. 5 weeks later they still haven't fixed the scratch. I don't even have number plates on the car. The salesman and the manager ignores my calls. Don't ever buy a car here, after they get the money they don't care about you
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Tsholanang S
1 reviews | Active since Jan 2020
9 Oct 2025, 12:36
Worst nightmare of buying a car at haval milnerton
The worst experience I've ever had. Buying a car is not like buying an apple at the shop. Firstly it took me 3 weeks to make a purchase of the haval at Haval Milnerton, the whole process was a nightmare while dealing with a salesman called Rosco. After they delivered my car in Pretoria they couldn't care less. When I received the car it had scratches, when I wanted to cancel with them from the bank I found out that they signed the delivery note on my behalf. 5 weeks later they still haven't fixed the scratch. I don't even have number plates on the car. The salesman and the manager ignores my calls. Don't ever buy a car here, after they get the money they don't care about you
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Bradley A
1 reviews | Active since Jan 2020
15 Aug 2025, 15:52
Extremely Disappointed with Service from Haval Milnerton
I am thoroughly disappointed with the shocking level of service I have received from Haval Milnerton. I purchased a Haval vehicle three months ago, and to this day, I still have not received my license plates. This is completely unacceptable. To make matters worse, the temporary license, which has already been renewed three times, has now expired—leaving me in a position where I cannot legally drive the car I paid for. Despite sending numerous emails and trying repeatedly to get in touch, I have received no response or proper feedback. I’ve also tried to contact the principal dealer, but conveniently, they are never available. This level of disregard for customer service is absolutely appalling. The lack of communication, accountability, and follow-through is beyond frustrating. I will be reporting this dealership to the appropriate authorities and seriously reconsider any future dealings, particularly with the second-hand department. If this is how customers are treated after a sale, I shudder to think what support would be like if something were to go wrong with the vehicle. Do better, Haval Milnerton. Your customers deserve respect and basic service delivery.
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Bradley A
1 reviews | Active since Jan 2020
15 Aug 2025, 15:52
Extremely Disappointed with Service from Haval Milnerton
I am thoroughly disappointed with the shocking level of service I have received from Haval Milnerton. I purchased a Haval vehicle three months ago, and to this day, I still have not received my license plates. This is completely unacceptable. To make matters worse, the temporary license, which has already been renewed three times, has now expired—leaving me in a position where I cannot legally drive the car I paid for. Despite sending numerous emails and trying repeatedly to get in touch, I have received no response or proper feedback. I’ve also tried to contact the principal dealer, but conveniently, they are never available. This level of disregard for customer service is absolutely appalling. The lack of communication, accountability, and follow-through is beyond frustrating. I will be reporting this dealership to the appropriate authorities and seriously reconsider any future dealings, particularly with the second-hand department. If this is how customers are treated after a sale, I shudder to think what support would be like if something were to go wrong with the vehicle. Do better, Haval Milnerton. Your customers deserve respect and basic service delivery.
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Dennis H
1 reviews | Active since Jan 2020
14 Aug 2025, 09:13
THEY DO NOT REFUND MONEY OWED TO YOU!!!
Absolutely terrible after-sales service! From - YUNUS - JONATHAN - ROWLAND I have been waiting over a month for a simple refund, and this is not the first time they have dragged their feet. It took forever to get my holding deposit back, and now the same story with my license fee refund. I sent all the required details on 4 July, and then on 25 July I was asked for my bank confirmation for the EIGHTH time — yet today, there is still no payment. Dealing with this dealership has been nothing but frustration. Communication is poor, promises mean nothing, and there is zero urgency to resolve customer issues once they have your money. I will be reporting them to the Motor Industry Ombudsman. Avoid this dealership unless you want endless delays and shocking service!
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Dennis H
1 reviews | Active since Jan 2020
14 Aug 2025, 09:13
THEY DO NOT REFUND MONEY OWED TO YOU!!!
Absolutely terrible after-sales service! From - YUNUS - JONATHAN - ROWLAND I have been waiting over a month for a simple refund, and this is not the first time they have dragged their feet. It took forever to get my holding deposit back, and now the same story with my license fee refund. I sent all the required details on 4 July, and then on 25 July I was asked for my bank confirmation for the EIGHTH time — yet today, there is still no payment. Dealing with this dealership has been nothing but frustration. Communication is poor, promises mean nothing, and there is zero urgency to resolve customer issues once they have your money. I will be reporting them to the Motor Industry Ombudsman. Avoid this dealership unless you want endless delays and shocking service!
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