Haval Milnerton
Unclaimed Business
|1.3|16 Reviews (last 12 months)|This business does not respond to reviews
Haval Milnerton
Unclaimed Business
|1.3
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Haval Milnerton is receiving substantial criticism around after-sales service, with customers consistently mentioning unresolved registration and number plate delays, poor communication once payment has been made, and disputes over vehicle defects including gearbox, clutch, turbo and tyre issues. A recurring theme is unreturned calls from sales staff and management, alongside concerns about accountability when faults arise. Amid the dissatisfaction, a positive standout emerges in the service department, where individual staff are praised for transparency, professionalism, and genuine customer care during repairs.
Performance(last 12 months):
Trustindex Rating
2.1TrustIndex
2.1
Review Distribution
1.3|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Angel
1 reviews | Active since Jan 2020
25 May 2026, 02:30
Poor service
Purchased a haval join 2025. This year on March the car Had gearbox issue. I haven't get an assistant from them. No courtesy vehicle, nothing. The level of attitude l received when l visited the garage when I wanted the answers and cancel the deal. The sale manager told me that we will hear from miosa. It's not easy to be a black person in that garage. Waited almost 3 hours to get the manger. All l can say please stay away from the dealership that only cares about their cash flow but poor service after sell. Literally they sold me defect car intentionally. As l was right prey. Because of the color of my skin.
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Angel
1 reviews | Active since Jan 2020
25 May 2026, 02:30
Poor service
Purchased a haval join 2025. This year on March the car Had gearbox issue. I haven't get an assistant from them. No courtesy vehicle, nothing. The level of attitude l received when l visited the garage when I wanted the answers and cancel the deal. The sale manager told me that we will hear from miosa. It's not easy to be a black person in that garage. Waited almost 3 hours to get the manger. All l can say please stay away from the dealership that only cares about their cash flow but poor service after sell. Literally they sold me defect car intentionally. As l was right prey. Because of the color of my skin.
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Travis L
1 reviews | Active since Jan 2020
20 May 2026, 13:32
Dealership damage to my new vehicle
Bought brand new Haval Jolion, went to dealership to collect my 2nd temp permit as registration was taking long. One of the employees dented my door by opening another car door onto mine. They said, don't worry, we will sort it out. That was over a month ago, after several requests to find out what is happening and when it will get fixed, still have not heard anything. I even went there when I picked up my plates, they assured me it will get fixed. Still nothing to this day.
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Travis L
1 reviews | Active since Jan 2020
20 May 2026, 13:32
Dealership damage to my new vehicle
Bought brand new Haval Jolion, went to dealership to collect my 2nd temp permit as registration was taking long. One of the employees dented my door by opening another car door onto mine. They said, don't worry, we will sort it out. That was over a month ago, after several requests to find out what is happening and when it will get fixed, still have not heard anything. I even went there when I picked up my plates, they assured me it will get fixed. Still nothing to this day.
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JD
Jolene D
1 reviews | Active since Jan 2020
6 May 2026, 20:34
milnerton haval is vrek *****
Title: Sold a Faulty Vehicle – Refusing to Take Responsibility I am extremely disappointed with the service received from Haval/Nissan Milnerton. We purchased a bakkie in October 2025, and from the very beginning there were problems with the vehicle. Almost immediately after taking delivery, we experienced issues with the gearbox, specifically difficulty shifting gears. This was reported to the dealership right away. The vehicle was booked in multiple times for the same issue, and each time we were told it was “fixed.” However, the problem persisted. Only much later, after continuous complaints and the vehicle spending a significant amount of time in their workshop, we were informed that the clutch needs to be replaced. Now the dealership is refusing to take responsibility, claiming it is “wear and tear.” This is completely unacceptable. The clutch and gearbox are directly related, and the gear issues were reported from the start. This clearly indicates that the problem existed at the time of sale and was not properly diagnosed or repaired despite multiple attempts. In addition to this, the vehicle had several other faults shortly after delivery, including: - Faulty shocks (confirmed independently) - Brake concerns - Electrical issues - Signs of previous repair work The vehicle has spent a large portion of the time in the workshop instead of being used, causing financial loss as it was intended for business purposes. Despite all of this, the dealership refuses to assist and has now told us to take the matter to the Motor Industry Ombudsman. We feel completely let down and taken advantage of. A vehicle should not have major mechanical failures within weeks of purchase, especially after repeated attempts to have it repaired. We are now formally rejecting the vehicle and pursuing a full refund. I would strongly caution anyone considering purchasing from this dealership. Jolene Douries
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Jolene D
1 reviews | Active since Jan 2020
6 May 2026, 20:34
milnerton haval is vrek *****
Title: Sold a Faulty Vehicle – Refusing to Take Responsibility I am extremely disappointed with the service received from Haval/Nissan Milnerton. We purchased a bakkie in October 2025, and from the very beginning there were problems with the vehicle. Almost immediately after taking delivery, we experienced issues with the gearbox, specifically difficulty shifting gears. This was reported to the dealership right away. The vehicle was booked in multiple times for the same issue, and each time we were told it was “fixed.” However, the problem persisted. Only much later, after continuous complaints and the vehicle spending a significant amount of time in their workshop, we were informed that the clutch needs to be replaced. Now the dealership is refusing to take responsibility, claiming it is “wear and tear.” This is completely unacceptable. The clutch and gearbox are directly related, and the gear issues were reported from the start. This clearly indicates that the problem existed at the time of sale and was not properly diagnosed or repaired despite multiple attempts. In addition to this, the vehicle had several other faults shortly after delivery, including: - Faulty shocks (confirmed independently) - Brake concerns - Electrical issues - Signs of previous repair work The vehicle has spent a large portion of the time in the workshop instead of being used, causing financial loss as it was intended for business purposes. Despite all of this, the dealership refuses to assist and has now told us to take the matter to the Motor Industry Ombudsman. We feel completely let down and taken advantage of. A vehicle should not have major mechanical failures within weeks of purchase, especially after repeated attempts to have it repaired. We are now formally rejecting the vehicle and pursuing a full refund. I would strongly caution anyone considering purchasing from this dealership. Jolene Douries
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Adriaan A
1 reviews | Active since Jan 2020
6 Apr 2026, 05:55
I bought a brand new vehicle over 2
I bought a brand new vehicle over 2.5 months ago, and it is STILL not registered and I have no number plates. I am now being asked to accept a 4th temporary permit, which is completely unacceptable. I have made multiple requests for the manager to contact me, but I have received no response at all—only empty promises every time I follow up. This level of after-sales service is shocking. Once the deal was done, the support disappeared. If anyone can advise on how to resolve this quickly, it would
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Adriaan A
1 reviews | Active since Jan 2020
6 Apr 2026, 05:55
I bought a brand new vehicle over 2
I bought a brand new vehicle over 2.5 months ago, and it is STILL not registered and I have no number plates. I am now being asked to accept a 4th temporary permit, which is completely unacceptable. I have made multiple requests for the manager to contact me, but I have received no response at all—only empty promises every time I follow up. This level of after-sales service is shocking. Once the deal was done, the support disappeared. If anyone can advise on how to resolve this quickly, it would
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Maurice
1 reviews | Active since Jan 2020
15 Mar 2026, 13:01
I just want to give a huge shoutout to Simone Kuhn from the service department at Haval Milnerton
I just want to give a huge shoutout to Simone Kuhn from the service department at Haval Milnerton. ⭐️ From the moment my vehicle developed a fault, Simone has been absolutely incredible throughout the entire process. She kept me informed, remained transparent about what was happening with the parts and repairs, and genuinely went the extra mile to make sure I was looked after. It’s rare to find someone who shows this level of professionalism, honesty, and care for a customer. She worked hard to arrange a proper loan vehicle for me while my car was being sorted out and made sure I was never left in the dark about what was going on. Even during what could have been a very frustrating situation, Simone’s communication and dedication made the experience far less stressful. Customer service like this deserves to be recognised. Thank you, Simone, for your patience, effort, and for truly caring about your customers. Haval Milnerton is lucky to have you on their team!
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Maurice
1 reviews | Active since Jan 2020
15 Mar 2026, 13:01
I just want to give a huge shoutout to Simone Kuhn from the service department at Haval Milnerton
I just want to give a huge shoutout to Simone Kuhn from the service department at Haval Milnerton. ⭐️ From the moment my vehicle developed a fault, Simone has been absolutely incredible throughout the entire process. She kept me informed, remained transparent about what was happening with the parts and repairs, and genuinely went the extra mile to make sure I was looked after. It’s rare to find someone who shows this level of professionalism, honesty, and care for a customer. She worked hard to arrange a proper loan vehicle for me while my car was being sorted out and made sure I was never left in the dark about what was going on. Even during what could have been a very frustrating situation, Simone’s communication and dedication made the experience far less stressful. Customer service like this deserves to be recognised. Thank you, Simone, for your patience, effort, and for truly caring about your customers. Haval Milnerton is lucky to have you on their team!
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Siyabulela D
1 reviews | Active since Jan 2020
2 Feb 2026, 09:10
Traded in car that is still on my name for over a year I can't renew my Disk
Below is an email I sent to Haval Milnerton with Zero Response. I am still seating with the problem. Name: Siyabulela Dlokweni Date: 29 January 2026 Subject: Dear Dealer Principal: Rowland Godeffroy. I am writing to formally lodge a complaint regarding Haval Milnerton’s failure to process the change of ownership on a vehicle I traded in almost a year ago, and the severe inconvenience and financial impact this ongoing negligence has caused. 1. Background of the Issue In February 2025, I traded in my Ford EcoSport at Haval Milnerton when purchasing my GWM vehicle. The trade‑in transaction was handled by Miriam (Sales Consultant). In November 2025, during a visit to the Traffic Department, I discovered that the Ford EcoSport was still legally registered under my name. I contacted Miriam, who assured me the matter would be resolved. 2. Failed Follow-Ups and Broken Promises Between November 2025 and today, I have made numerous attempts to have Haval Milnerton correct this issue: In January 2026, when attempting to renew my GWM licence disc, I was again informed that the EcoSport remains registered to me. I contacted Zandre (Pre‑Owned Sales Manager), who repeatedly assured me it would be resolved within 5 working days. After multiple follow‑ups, including voice calls not returned, I personally visited the dealership on Friday, 23 January 2026, where I was told by Zandre( pre owned Manager) and Michelle (Admin) that the change of ownership would be completed the same day or by Monday, 26 January 2026 at the latest. No update was provided. When I contacted Zandre on Wednesday, 28 January, he responded dismissively, stated that the issue was “out of his control,” and ended the call abruptly. 3. Consequences of the Dealership’s Negligence Due to your dealership’s failure to process the required documentation: I am unable to renew the licence disc for my GWM through no fault of my own. I am forced to use Uber for daily transport, incurring unnecessary expenses. Legally, I remain liable for traffic fines, penalties, or accidents involving a vehicle I no longer own. This situation has become distressing, financially burdensome, and completely unacceptable. 4. Required Action (URGENT) I hereby demand that Haval Milnerton: Submit the Change of Ownership for the Ford EcoSport immediately. Provide me with: A copy of the NCO (Notification of Change of Ownership) form submitted, and The eNaTIS transaction receipt/confirmation showing the change has been processed. Provide written confirmation that this issue has been escalated and resolved. This matter is now urgent and cannot be delayed any further. 5. Notice of Further Escalation If I do not receive confirmation and proof of change of ownership within 48 hours, I will proceed with formal escalation to: MIOSA (Motor Industry Ombud of South Africa) Haval South Africa Head Office Possible legal action for negligence and damages incurred. I sincerely hope Haval Milnerton resolves this matter promptly to avoid further escalation. 6. Conclusion I request written confirmation of the actions taken within 48 hours of receiving this letter. Regards, Siyabulela Dlokweni 063 690 8777 dlokweni208171029@gmail.com
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Siyabulela D
1 reviews | Active since Jan 2020
2 Feb 2026, 09:10
Traded in car that is still on my name for over a year I can't renew my Disk
Below is an email I sent to Haval Milnerton with Zero Response. I am still seating with the problem. Name: Siyabulela Dlokweni Date: 29 January 2026 Subject: Dear Dealer Principal: Rowland Godeffroy. I am writing to formally lodge a complaint regarding Haval Milnerton’s failure to process the change of ownership on a vehicle I traded in almost a year ago, and the severe inconvenience and financial impact this ongoing negligence has caused. 1. Background of the Issue In February 2025, I traded in my Ford EcoSport at Haval Milnerton when purchasing my GWM vehicle. The trade‑in transaction was handled by Miriam (Sales Consultant). In November 2025, during a visit to the Traffic Department, I discovered that the Ford EcoSport was still legally registered under my name. I contacted Miriam, who assured me the matter would be resolved. 2. Failed Follow-Ups and Broken Promises Between November 2025 and today, I have made numerous attempts to have Haval Milnerton correct this issue: In January 2026, when attempting to renew my GWM licence disc, I was again informed that the EcoSport remains registered to me. I contacted Zandre (Pre‑Owned Sales Manager), who repeatedly assured me it would be resolved within 5 working days. After multiple follow‑ups, including voice calls not returned, I personally visited the dealership on Friday, 23 January 2026, where I was told by Zandre( pre owned Manager) and Michelle (Admin) that the change of ownership would be completed the same day or by Monday, 26 January 2026 at the latest. No update was provided. When I contacted Zandre on Wednesday, 28 January, he responded dismissively, stated that the issue was “out of his control,” and ended the call abruptly. 3. Consequences of the Dealership’s Negligence Due to your dealership’s failure to process the required documentation: I am unable to renew the licence disc for my GWM through no fault of my own. I am forced to use Uber for daily transport, incurring unnecessary expenses. Legally, I remain liable for traffic fines, penalties, or accidents involving a vehicle I no longer own. This situation has become distressing, financially burdensome, and completely unacceptable. 4. Required Action (URGENT) I hereby demand that Haval Milnerton: Submit the Change of Ownership for the Ford EcoSport immediately. Provide me with: A copy of the NCO (Notification of Change of Ownership) form submitted, and The eNaTIS transaction receipt/confirmation showing the change has been processed. Provide written confirmation that this issue has been escalated and resolved. This matter is now urgent and cannot be delayed any further. 5. Notice of Further Escalation If I do not receive confirmation and proof of change of ownership within 48 hours, I will proceed with formal escalation to: MIOSA (Motor Industry Ombud of South Africa) Haval South Africa Head Office Possible legal action for negligence and damages incurred. I sincerely hope Haval Milnerton resolves this matter promptly to avoid further escalation. 6. Conclusion I request written confirmation of the actions taken within 48 hours of receiving this letter. Regards, Siyabulela Dlokweni 063 690 8777 dlokweni208171029@gmail.com
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Faldelah Abrahams-Issel
1 reviews | Active since Jan 2020
9 Jan 2026, 11:07
HAVAL MILNERTON - BLANTANT ABUSE OF VEHICLE WHILST BOOKED IN THE BRANCH AND DISHONESTY
Our vehicle was booked in on Wednesday 22 October 2025, as the engine light went on and we were advised not to drive it. We were told that the earliest Diagnostic Report could only be done on Tuesday 28th October and that Haval doesn't do courtesy cars (one of many blatant lies). Permission was given for one of the technicians to drive our vehicle home on Friday, 24th October 2025, as we were told specifically that if we agreed this may result in us getting our vehicle sooner. From this point on our vehicle was abused and driving as far as Mitchell’s Plain, Belhar, Kuilsriver, Phillipi, Heideveld just to mention a few places putting around 300km on the clock as indicated by the Tracker report we requested. The only reason why we even asked was because the vehicle was handed in with a full tank but was given back to us on reserve. THIS DEALERSHIP HAS PROVEN THAT THEY CANNOT BE TRUSTED. HAVAL SA is aware of this, and we have met with the DP and Service manager, but there has been no sight of resolve or compensation for this incident. Furthermore, the service consultant then says after they kept our car for almost a week, that the light is now off so it must have been a glitch. The light then comes on again in early December and we book it in, trusting that the DP and the service Manager whom we have met with because of the first incident would ensure for a smooth transaction. It was determined then that the problem is the turbo, not a glitch and a claim was lodged to replace the part. Today we get the car back with the turbo replaced, and a DENT and they are actually trying to say the dent was there. We requested the inspection report, and no x is crossed where the dent in question currently is, yet they actually want to say it's NOT them! I wouldn't recommend anyone to buy a HAVAL as the dealerships can't be trusted and not even HAVAL SA has a handle on what their dealerships are up to so there is no quality or service control.
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Faldelah Abrahams-Issel
1 reviews | Active since Jan 2020
9 Jan 2026, 11:07
HAVAL MILNERTON - BLANTANT ABUSE OF VEHICLE WHILST BOOKED IN THE BRANCH AND DISHONESTY
Our vehicle was booked in on Wednesday 22 October 2025, as the engine light went on and we were advised not to drive it. We were told that the earliest Diagnostic Report could only be done on Tuesday 28th October and that Haval doesn't do courtesy cars (one of many blatant lies). Permission was given for one of the technicians to drive our vehicle home on Friday, 24th October 2025, as we were told specifically that if we agreed this may result in us getting our vehicle sooner. From this point on our vehicle was abused and driving as far as Mitchell’s Plain, Belhar, Kuilsriver, Phillipi, Heideveld just to mention a few places putting around 300km on the clock as indicated by the Tracker report we requested. The only reason why we even asked was because the vehicle was handed in with a full tank but was given back to us on reserve. THIS DEALERSHIP HAS PROVEN THAT THEY CANNOT BE TRUSTED. HAVAL SA is aware of this, and we have met with the DP and Service manager, but there has been no sight of resolve or compensation for this incident. Furthermore, the service consultant then says after they kept our car for almost a week, that the light is now off so it must have been a glitch. The light then comes on again in early December and we book it in, trusting that the DP and the service Manager whom we have met with because of the first incident would ensure for a smooth transaction. It was determined then that the problem is the turbo, not a glitch and a claim was lodged to replace the part. Today we get the car back with the turbo replaced, and a DENT and they are actually trying to say the dent was there. We requested the inspection report, and no x is crossed where the dent in question currently is, yet they actually want to say it's NOT them! I wouldn't recommend anyone to buy a HAVAL as the dealerships can't be trusted and not even HAVAL SA has a handle on what their dealerships are up to so there is no quality or service control.
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