milnerton haval is vrek *****

Title: Sold a Faulty Vehicle – Refusing to Take Responsibility

I am extremely disappointed with the service received from Haval/Nissan Milnerton.

We purchased a bakkie in October 2025, and from the very beginning there were problems with the vehicle. Almost immediately after taking delivery, we experienced issues with the gearbox, specifically difficulty shifting gears. This was reported to the dealership right away.

The vehicle was booked in multiple times for the same issue, and each time we were told it was “fixed.” However, the problem persisted. Only much later, after continuous complaints and the vehicle spending a significant amount of time in their workshop, we were informed that the clutch needs to be replaced.

Now the dealership is refusing to take responsibility, claiming it is “wear and tear.”

This is completely unacceptable.

The clutch and gearbox are directly related, and the gear issues were reported from the start. This clearly indicates that the problem existed at the time of sale and was not properly diagnosed or repaired despite multiple attempts.

In addition to this, the vehicle had several other faults shortly after delivery, including:

- Faulty shocks (confirmed independently) - Brake concerns - Electrical issues - Signs of previous repair work

The vehicle has spent a large portion of the time in the workshop instead of being used, causing financial loss as it was intended for business purposes.

Despite all of this, the dealership refuses to assist and has now told us to take the matter to the Motor Industry Ombudsman.

We feel completely let down and taken advantage of. A vehicle should not have major mechanical failures within weeks of purchase, especially after repeated attempts to have it repaired.

We are now formally rejecting the vehicle and pursuing a full refund.

I would strongly caution anyone considering purchasing from this dealership.

Jolene Douries