JD
Jolene D
Active since May 2026
2
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0
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Reviews
2 reviews1 month ago
milnerton haval is vrek *****
Title: Sold a Faulty Vehicle – Refusing to Take Responsibility I am extremely disappointed with the service received from Haval/Nissan Milnerton. We purchased a bakkie in October 2025, and from the very beginning there were problems with the vehicle. Almost immediately after taking delivery, we experienced issues with the gearbox, specifically difficulty shifting gears. This was reported to the dealership right away. The vehicle was booked in multiple times for the same issue, and each time we were told it was “fixed.” However, the problem persisted. Only much later, after continuous complaints and the vehicle spending a significant amount of time in their workshop, we were informed that the clutch needs to be replaced. Now the dealership is refusing to take responsibility, claiming it is “wear and tear.” This is completely unacceptable. The clutch and gearbox are directly related, and the gear issues were reported from the start. This clearly indicates that the problem existed at the time of sale and was not properly diagnosed or repaired despite multiple attempts. In addition to this, the vehicle had several other faults shortly after delivery, including: - Faulty shocks (confirmed independently) - Brake concerns - Electrical issues - Signs of previous repair work The vehicle has spent a large portion of the time in the workshop instead of being used, causing financial loss as it was intended for business purposes. Despite all of this, the dealership refuses to assist and has now told us to take the matter to the Motor Industry Ombudsman. We feel completely let down and taken advantage of. A vehicle should not have major mechanical failures within weeks of purchase, especially after repeated attempts to have it repaired. We are now formally rejecting the vehicle and pursuing a full refund. I would strongly caution anyone considering purchasing from this dealership. Jolene Douries
0 replies
1 month ago
vodacom telephonic agents are misleading
Title: Misleading Sales Call & Overbilling – No Resolution from Vodacom I was contacted telephonically by a Vodacom agent on or around 27 March. The agent informed me that I was not using my SMS allocation and offered me what she described as a “better deal.” I was clearly told that I would pay less than my current amount, and specific figures were mentioned during the call. However, when my debit order went off on my pay date, I was shocked to see that I was charged approximately R1000 more than my usual monthly amount. This is the complete opposite of what was promised. I contacted Vodacom customer service the following day and was told to get in touch with the department that initially contacted me. Since then, I have made numerous calls requesting that this change be cancelled, as I do not agree to it. Despite this, nothing has been resolved. I also requested the recording of the original sales call as proof of what was promised to me, but I have not been assisted with this either. I am now in a position where I will be billed the same incorrect amount again this month, with no resolution in sight. This is extremely frustrating and unacceptable. Customers should not be misled into agreements and then left without support when things go wrong. What I want: Immediate cancellation/reversal of this contract change Correction of my monthly billing Refund or credit of the overcharged amount Access to the call recording I expect urgent intervention and resolution.
1 reply
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