Siyabulela D

Traded in car that is still on my name for over a year I can't renew my Disk

Below is an email I sent to Haval Milnerton with Zero Response. I am still seating with the problem. Name: Siyabulela Dlokweni Date: 29 January 2026 Subject: Dear Dealer Principal: Rowland Godeffroy. I am writing to formally lodge a complaint regarding Haval Milnerton’s failure to process the change of ownership on a vehicle I traded in almost a year ago, and the severe inconvenience and financial impact this ongoing negligence has caused. 1. Background of the Issue In February 2025, I traded in my Ford EcoSport at Haval Milnerton when purchasing my GWM vehicle. The trade‑in transaction was handled by Miriam (Sales Consultant). In November 2025, during a visit to the Traffic Department, I discovered that the Ford EcoSport was still legally registered under my name. I contacted Miriam, who assured me the matter would be resolved. 2. Failed Follow-Ups and Broken Promises Between November 2025 and today, I have made numerous attempts to have Haval Milnerton correct this issue: In January 2026, when attempting to renew my GWM licence disc, I was again informed that the EcoSport remains registered to me. I contacted Zandre (Pre‑Owned Sales Manager), who repeatedly assured me it would be resolved within 5 working days. After multiple follow‑ups, including voice calls not returned, I personally visited the dealership on Friday, 23 January 2026, where I was told by Zandre( pre owned Manager) and Michelle (Admin) that the change of ownership would be completed the same day or by Monday, 26 January 2026 at the latest. No update was provided. When I contacted Zandre on Wednesday, 28 January, he responded dismissively, stated that the issue was “out of his control,” and ended the call abruptly. 3. Consequences of the Dealership’s Negligence Due to your dealership’s failure to process the required documentation: I am unable to renew the licence disc for my GWM through no fault of my own. I am forced to use Uber for daily transport, incurring unnecessary expenses. Legally, I remain liable for traffic fines, penalties, or accidents involving a vehicle I no longer own. This situation has become distressing, financially burdensome, and completely unacceptable. 4. Required Action (URGENT) I hereby demand that Haval Milnerton: Submit the Change of Ownership for the Ford EcoSport immediately. Provide me with: A copy of the NCO (Notification of Change of Ownership) form submitted, and The eNaTIS transaction receipt/confirmation showing the change has been processed. Provide written confirmation that this issue has been escalated and resolved. This matter is now urgent and cannot be delayed any further. 5. Notice of Further Escalation If I do not receive confirmation and proof of change of ownership within 48 hours, I will proceed with formal escalation to: MIOSA (Motor Industry Ombud of South Africa) Haval South Africa Head Office Possible legal action for negligence and damages incurred. I sincerely hope Haval Milnerton resolves this matter promptly to avoid further escalation. 6. Conclusion I request written confirmation of the actions taken within 48 hours of receiving this letter. Regards, Siyabulela Dlokweni 063 690 8777 dlokweni208171029@gmail.com