Haval -Durban - unapologetic

I recently sent my GWM Steed to Haval in Durban, next to SMG. The van returned and was parked off. The next morning I loaded some rubble for the dumps and proceeded to the Marianhill Landfill Site. As I was come into the freeway the rear of the van dropped and my left rear wheel came rolling past me and onto the freeway.

Luckily it didn’t hit any car and most of all luckily it happened whilst I was doing 20km’s per hour. God only knows what would have happened if I was travelling 100km’s per hour on the freeway.

I called GWM and explained to them that the studs are not broken and it’s obvious that the person who worked on the van and checked brakes didn’t tighten the wheel nuts properly.

The lady then said I should arrange for it to be towed into them. I insisted that the arrange a tow truck as it is their fault that the wheel came off. They sent AA.

I’m on the Tuesday they called and said that the van is ready. To which I rep**** did they replace whatever was damaged when it dropped and sc****d along the ground.

The lady said that nothing was damaged and they fitted new wheel nuts at their cost. What a joke. The under of the wheel hub is scratched and I feel that it should have been replaced.

Surely if something like this happens, someone senior gets involved and apologises for the wheel coming off as well as the inconvenience.

The standard of service leaves a lot to be desired.

I could have lost my life and not even a call from Haval to apologise.