GWM Haval Durban
Unclaimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
GWM Haval Durban
Unclaimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
3|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEA
Eric A
1 reviews | Active since Jan 2020
20 May 2026, 06:36
Worst experience with a dealership ever
I'm write this review again for the used cars manager (THEESAN) at GWM Haval Mobeni( prestige motor ) . Me and my wife purchase a car and HP and when we got approved for the car we wanted , the manager told the sales person the car is sold some1 came and put a deposit to buy it cash. I asked him y did this happen cause I already app**** for the finance for this car that we wanted . He told us first come first serve. I was shocked cause I came first and that other person came after me. I put up a perform and he did not care. I managed to calm down and he said he has the same car just different colour. So my wife said since we already approved and she don't want to not take a car ,she wanted to see it. We saw it and was happen but we told them about the scratches, battery was dead and the tyres weren't good and the manager said he will sort it out (so we were happen and went to sign the paper work). It's been 2 weeks going for 3 and we still waiting for the car . The sales person said it went for 125 service and said some thins Need to be change especially the TYRES and it also went for cor. Know the manager is saying that the car passed COR and he does not need to change the TYRES. Know it's become a fight back and forward abt the tyres. He said to me and my wife that he will sort the tyres out but know his saying it passed COR and does not need. I'm so very ****ed off cause he should of said he want change tyres before we signed. What principles does this dealership have really wow (worst experience every) And imagine I still haven't received the car and it's been like 3 weeks.
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Eric A
1 reviews | Active since Jan 2020
20 May 2026, 06:36
Worst experience with a dealership ever
I'm write this review again for the used cars manager (THEESAN) at GWM Haval Mobeni( prestige motor ) . Me and my wife purchase a car and HP and when we got approved for the car we wanted , the manager told the sales person the car is sold some1 came and put a deposit to buy it cash. I asked him y did this happen cause I already app**** for the finance for this car that we wanted . He told us first come first serve. I was shocked cause I came first and that other person came after me. I put up a perform and he did not care. I managed to calm down and he said he has the same car just different colour. So my wife said since we already approved and she don't want to not take a car ,she wanted to see it. We saw it and was happen but we told them about the scratches, battery was dead and the tyres weren't good and the manager said he will sort it out (so we were happen and went to sign the paper work). It's been 2 weeks going for 3 and we still waiting for the car . The sales person said it went for 125 service and said some thins Need to be change especially the TYRES and it also went for cor. Know the manager is saying that the car passed COR and he does not need to change the TYRES. Know it's become a fight back and forward abt the tyres. He said to me and my wife that he will sort the tyres out but know his saying it passed COR and does not need. I'm so very ****ed off cause he should of said he want change tyres before we signed. What principles does this dealership have really wow (worst experience every) And imagine I still haven't received the car and it's been like 3 weeks.
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Bruce W
1 reviews | Active since Jan 2020
15 Oct 2025, 07:41
Berea CashConverters Exceptional customer service
What an awesome experience to deal with cash converters berea Durban. Thabiso the young gentleman who helped me went above and beyond. From the first time I spoke him to the follow up phone call on the Monday afternoon. His description of the item I was purchasing to the photographs and videos of the item pointing out any little defect blew my mind . One does not get this type of service often .I must compliment the management of his branch in instilling such pride in his work with him. He's an asset to the company and has insured that should I need any other items I will definitely be going back to them. Congratulations Thabiso.
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Bruce W
1 reviews | Active since Jan 2020
15 Oct 2025, 07:41
Berea CashConverters Exceptional customer service
What an awesome experience to deal with cash converters berea Durban. Thabiso the young gentleman who helped me went above and beyond. From the first time I spoke him to the follow up phone call on the Monday afternoon. His description of the item I was purchasing to the photographs and videos of the item pointing out any little defect blew my mind . One does not get this type of service often .I must compliment the management of his branch in instilling such pride in his work with him. He's an asset to the company and has insured that should I need any other items I will definitely be going back to them. Congratulations Thabiso.
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Garyth K
1 reviews | Active since Jan 2020
7 Dec 2024, 11:53
Haval -Durban - unapologetic
I recently sent my GWM Steed to Haval in Durban, next to SMG. The van returned and was parked off. The next morning I loaded some rubble for the dumps and proceeded to the Marianhill Landfill Site. As I was come into the freeway the rear of the van dropped and my left rear wheel came rolling past me and onto the freeway. Luckily it didn’t hit any car and most of all luckily it happened whilst I was doing 20km’s per hour. God only knows what would have happened if I was travelling 100km’s per hour on the freeway. I called GWM and explained to them that the studs are not broken and it’s obvious that the person who worked on the van and checked brakes didn’t tighten the wheel nuts properly. The lady then said I should arrange for it to be towed into them. I insisted that the arrange a tow truck as it is their fault that the wheel came off. They sent AA. I’m on the Tuesday they called and said that the van is ready. To which I rep**** did they replace whatever was damaged when it dropped and sc****d along the ground. The lady said that nothing was damaged and they fitted new wheel nuts at their cost. What a joke. The under of the wheel hub is scratched and I feel that it should have been replaced. Surely if something like this happens, someone senior gets involved and apologises for the wheel coming off as well as the inconvenience. The standard of service leaves a lot to be desired. I could have lost my life and not even a call from Haval to apologise.
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Garyth K
1 reviews | Active since Jan 2020
7 Dec 2024, 11:53
Haval -Durban - unapologetic
I recently sent my GWM Steed to Haval in Durban, next to SMG. The van returned and was parked off. The next morning I loaded some rubble for the dumps and proceeded to the Marianhill Landfill Site. As I was come into the freeway the rear of the van dropped and my left rear wheel came rolling past me and onto the freeway. Luckily it didn’t hit any car and most of all luckily it happened whilst I was doing 20km’s per hour. God only knows what would have happened if I was travelling 100km’s per hour on the freeway. I called GWM and explained to them that the studs are not broken and it’s obvious that the person who worked on the van and checked brakes didn’t tighten the wheel nuts properly. The lady then said I should arrange for it to be towed into them. I insisted that the arrange a tow truck as it is their fault that the wheel came off. They sent AA. I’m on the Tuesday they called and said that the van is ready. To which I rep**** did they replace whatever was damaged when it dropped and sc****d along the ground. The lady said that nothing was damaged and they fitted new wheel nuts at their cost. What a joke. The under of the wheel hub is scratched and I feel that it should have been replaced. Surely if something like this happens, someone senior gets involved and apologises for the wheel coming off as well as the inconvenience. The standard of service leaves a lot to be desired. I could have lost my life and not even a call from Haval to apologise.
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Replies (0)ZM
Zama M
1 reviews | Active since Jan 2020
1 Jun 2023, 04:50
Bad customer service
I reported the issue of my Sunroof in March 2023, I follow up with them every week with no success. In March, they told me that they would need to keep the car for at least a week to fix the sunroof, however I would need to come back 1stbof week of April when they have courtesy car, indeed I called and came back two days before the date they have me, I was told that they would need to assess the vehicle again as there is no need to keep the car for a week, they would do it in one day, but the guy who does assessment is on leave will be back the following week, Indedd i came back the following week, i was told they will order parts and let me know, once the parts have arrived, again I kept on calling as they failed to call me, until mid-April, I brought the vehicle, they kept it for the whole day, only to find out in the afternoon that they did not fix it, because they bought wrong parts, I also told them there is a funny noise coming from the Engen, they have claimed they've checked and there is nothing, but the noise is still there, they said they will call me before and of April, today is the 1st of June, still my sunroof issue is not resolved. I am very disappointed with Haval Tollgate in Durban.
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Zama M
1 reviews | Active since Jan 2020
1 Jun 2023, 04:50
Bad customer service
I reported the issue of my Sunroof in March 2023, I follow up with them every week with no success. In March, they told me that they would need to keep the car for at least a week to fix the sunroof, however I would need to come back 1stbof week of April when they have courtesy car, indeed I called and came back two days before the date they have me, I was told that they would need to assess the vehicle again as there is no need to keep the car for a week, they would do it in one day, but the guy who does assessment is on leave will be back the following week, Indedd i came back the following week, i was told they will order parts and let me know, once the parts have arrived, again I kept on calling as they failed to call me, until mid-April, I brought the vehicle, they kept it for the whole day, only to find out in the afternoon that they did not fix it, because they bought wrong parts, I also told them there is a funny noise coming from the Engen, they have claimed they've checked and there is nothing, but the noise is still there, they said they will call me before and of April, today is the 1st of June, still my sunroof issue is not resolved. I am very disappointed with Haval Tollgate in Durban.
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Lydia C
1 reviews | Active since Jan 2020
30 Mar 2023, 08:18
HARWORKING,DEDICATION AND EXCELLENT SERVICE HAVAL DURBAN BEREA
I would like to express my gratitude to the branch manager of HAVAL Durban Berea and Caroline the receptionist. I have no words to thank them , I made a comment on the 17th on this same platform about the way I was treated by some of the staff members but George The branch manager and the lovely lady Caroline the receptionist stoop up for me they gave pulled all the stops just for my car to be attended and be ready in few days,George took the matter upon himself, he called me on Friday 17th while he was on leave and promised that he look on the matter on Monday, we all going to remember that on Monday 29th there was a national shut down but George made a way to work just to keep his promise, everyday he was calling me for an update,the man was working day and night in order for my car to be ready asap,remember I was told the process will take three weeks but with George it only took 3days max , there was a lot of problems that needed new parts even when he was placing the order to head office I was being updated, the order came overnight, good people HAVAL *****s I got my car yesterday 💃💃as I am writing m on tears 😭because of the service and dedication I have witnessed,I would like to say infront of the whole world that thank you very much George even the words are not enough, for you having sleepless nights to make me happy for that I will never forget😭🙏 you and Caroline please keep up a good work that place is nothing without you two only God can Bless you for me , I am short of words, HAVAL Durban Berea I give you 5 star today your work is extremely impressive thank you once again 🙏🙏🙏😭
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Lydia C
1 reviews | Active since Jan 2020
30 Mar 2023, 08:18
HARWORKING,DEDICATION AND EXCELLENT SERVICE HAVAL DURBAN BEREA
I would like to express my gratitude to the branch manager of HAVAL Durban Berea and Caroline the receptionist. I have no words to thank them , I made a comment on the 17th on this same platform about the way I was treated by some of the staff members but George The branch manager and the lovely lady Caroline the receptionist stoop up for me they gave pulled all the stops just for my car to be attended and be ready in few days,George took the matter upon himself, he called me on Friday 17th while he was on leave and promised that he look on the matter on Monday, we all going to remember that on Monday 29th there was a national shut down but George made a way to work just to keep his promise, everyday he was calling me for an update,the man was working day and night in order for my car to be ready asap,remember I was told the process will take three weeks but with George it only took 3days max , there was a lot of problems that needed new parts even when he was placing the order to head office I was being updated, the order came overnight, good people HAVAL *****s I got my car yesterday 💃💃as I am writing m on tears 😭because of the service and dedication I have witnessed,I would like to say infront of the whole world that thank you very much George even the words are not enough, for you having sleepless nights to make me happy for that I will never forget😭🙏 you and Caroline please keep up a good work that place is nothing without you two only God can Bless you for me , I am short of words, HAVAL Durban Berea I give you 5 star today your work is extremely impressive thank you once again 🙏🙏🙏😭
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Anonymous
1 reviews | Active since Jan 2020
1 Jun 2022, 15:06
BOYCOTT HAVAL DURBAN ARGYLE ROAD
DO NOT … I REPEAT DO NOT SUPPORT OR BY FROM HAVAL DURBAN SITUATED ON ARGYLE ROAD. They are rude and do not endure to patron satisfaction or humane. IF THEY DID NOT WANT PPL TO USE THEIR ENTRANCE THEY SHOULD HAVE THEIR FRONT GATE LOCKED!! I mistakenly took the wrong turn into the entrance and was wanting to exit. THe sales person, manager and security was very rude. To which I had to enter the shop twice to inform them to open the gate! We were 2 ladies in the car with 1 child- ALL FEMALE!! The male salesperson had the audacity to take a picture of my female child knowing FULL WELL IT IS ILLEGAL TO TAKE A PHOTO OF CHILDREN!!! THey refused to open the exit gate and I was kept about 20minutes locked in their dangerous property with other males around us. I was stern on the phone call with the manager Cindy to get them to open the gate and she blatantly told me SHE WILL NOT ASSIST ME IF I DONT STOP RAISING MY VOICE AT HER! Clearly not realising that I was under pressure, stress and be held hostage on their property wanting to leave and she not hearing me out and they were refusing to open the exit gate. Gender based harassment and taking a photo of my child I will NOT TOLERATE
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Anonymous
1 reviews | Active since Jan 2020
1 Jun 2022, 15:06
BOYCOTT HAVAL DURBAN ARGYLE ROAD
DO NOT … I REPEAT DO NOT SUPPORT OR BY FROM HAVAL DURBAN SITUATED ON ARGYLE ROAD. They are rude and do not endure to patron satisfaction or humane. IF THEY DID NOT WANT PPL TO USE THEIR ENTRANCE THEY SHOULD HAVE THEIR FRONT GATE LOCKED!! I mistakenly took the wrong turn into the entrance and was wanting to exit. THe sales person, manager and security was very rude. To which I had to enter the shop twice to inform them to open the gate! We were 2 ladies in the car with 1 child- ALL FEMALE!! The male salesperson had the audacity to take a picture of my female child knowing FULL WELL IT IS ILLEGAL TO TAKE A PHOTO OF CHILDREN!!! THey refused to open the exit gate and I was kept about 20minutes locked in their dangerous property with other males around us. I was stern on the phone call with the manager Cindy to get them to open the gate and she blatantly told me SHE WILL NOT ASSIST ME IF I DONT STOP RAISING MY VOICE AT HER! Clearly not realising that I was under pressure, stress and be held hostage on their property wanting to leave and she not hearing me out and they were refusing to open the exit gate. Gender based harassment and taking a photo of my child I will NOT TOLERATE
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Shuaib F
1 reviews | Active since Jan 2020
29 Mar 2022, 18:29
Haval situated at 591 King Dinuzulu Road, Berea in Durban has to be amongst the most appalling
The Haval situated at 591 King Dinuzulu Road, Berea in Durban has to be amongst the most appalling in terms of service received from Management right down to staff. The above is being said with reference to my vehicle being towed to the Agent as the gears could not select. 1. They did not notify me when the vehicle arrived on the premises 2. When I followed up the staff member advised me by 11 Am I would have feed back 3. At 11 Am if they was still busy a courtesy call should of been made 4. At 2 Pm I had to follow up as they promise of feed back was not adhered to 5. I contacted management and was advised that feed will be given shortly with none actually being received 6. I followed up at 4.30 Pm again with still no joy 7. The following day I contacted HAVAL again and was advised they have not even look at the Vehicle 8. at 3 Pm a day later I was contacted stating that the clutch has to be replaced which is not under motor plan with a cost of R20 000.00 9. I advised them proceed as I urgently require the vehicle they advised that they will send me a quotation upon which I have to accept in order to proceed 10. Every 30 min there after I contacted them in expectation they sent it which they claimed to have done 11. Finally at 17:10 when I held on the phone till I received it I noticed that they had been sending it to an email address that does not belong to me although the correct email is on the invoice 12. My Surname was spelt incorrectly on the invoice With the above being mention it now has set me back 2 days to which an additional 4 days is required for repairs with no courtesy car being offered in turn making me have to cancel my sons appointments whom having a disability an requires many frequent treatments in terms of therapy. I believe that the staff at HAVAL who has no after service care and its shown in the response received by them that although the vehicle is in terms of value for money I would rate a 8/10, they staff should undergo training to facilitate a better experience leaving me with issuing a rating of 1/10 and that I feel is as well being generous. I personally believe that if they structure the staff and after service in a more elite way the entity will grow much faster and will be able to generate much more revenue as that's what most consumers require.
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Shuaib F
1 reviews | Active since Jan 2020
29 Mar 2022, 18:29
Haval situated at 591 King Dinuzulu Road, Berea in Durban has to be amongst the most appalling
The Haval situated at 591 King Dinuzulu Road, Berea in Durban has to be amongst the most appalling in terms of service received from Management right down to staff. The above is being said with reference to my vehicle being towed to the Agent as the gears could not select. 1. They did not notify me when the vehicle arrived on the premises 2. When I followed up the staff member advised me by 11 Am I would have feed back 3. At 11 Am if they was still busy a courtesy call should of been made 4. At 2 Pm I had to follow up as they promise of feed back was not adhered to 5. I contacted management and was advised that feed will be given shortly with none actually being received 6. I followed up at 4.30 Pm again with still no joy 7. The following day I contacted HAVAL again and was advised they have not even look at the Vehicle 8. at 3 Pm a day later I was contacted stating that the clutch has to be replaced which is not under motor plan with a cost of R20 000.00 9. I advised them proceed as I urgently require the vehicle they advised that they will send me a quotation upon which I have to accept in order to proceed 10. Every 30 min there after I contacted them in expectation they sent it which they claimed to have done 11. Finally at 17:10 when I held on the phone till I received it I noticed that they had been sending it to an email address that does not belong to me although the correct email is on the invoice 12. My Surname was spelt incorrectly on the invoice With the above being mention it now has set me back 2 days to which an additional 4 days is required for repairs with no courtesy car being offered in turn making me have to cancel my sons appointments whom having a disability an requires many frequent treatments in terms of therapy. I believe that the staff at HAVAL who has no after service care and its shown in the response received by them that although the vehicle is in terms of value for money I would rate a 8/10, they staff should undergo training to facilitate a better experience leaving me with issuing a rating of 1/10 and that I feel is as well being generous. I personally believe that if they structure the staff and after service in a more elite way the entity will grow much faster and will be able to generate much more revenue as that's what most consumers require.
0
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