SF
Shuaib F
Active since Mar 2022
2
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2 reviews51 months ago
Haval situated at 591 King Dinuzulu Road, Berea in Durban has to be amongst the most appalling
The Haval situated at 591 King Dinuzulu Road, Berea in Durban has to be amongst the most appalling in terms of service received from Management right down to staff. The above is being said with reference to my vehicle being towed to the Agent as the gears could not select. 1. They did not notify me when the vehicle arrived on the premises 2. When I followed up the staff member advised me by 11 Am I would have feed back 3. At 11 Am if they was still busy a courtesy call should of been made 4. At 2 Pm I had to follow up as they promise of feed back was not adhered to 5. I contacted management and was advised that feed will be given shortly with none actually being received 6. I followed up at 4.30 Pm again with still no joy 7. The following day I contacted HAVAL again and was advised they have not even look at the Vehicle 8. at 3 Pm a day later I was contacted stating that the clutch has to be replaced which is not under motor plan with a cost of R20 000.00 9. I advised them proceed as I urgently require the vehicle they advised that they will send me a quotation upon which I have to accept in order to proceed 10. Every 30 min there after I contacted them in expectation they sent it which they claimed to have done 11. Finally at 17:10 when I held on the phone till I received it I noticed that they had been sending it to an email address that does not belong to me although the correct email is on the invoice 12. My Surname was spelt incorrectly on the invoice With the above being mention it now has set me back 2 days to which an additional 4 days is required for repairs with no courtesy car being offered in turn making me have to cancel my sons appointments whom having a disability an requires many frequent treatments in terms of therapy. I believe that the staff at HAVAL who has no after service care and its shown in the response received by them that although the vehicle is in terms of value for money I would rate a 8/10, they staff should undergo training to facilitate a better experience leaving me with issuing a rating of 1/10 and that I feel is as well being generous. I personally believe that if they structure the staff and after service in a more elite way the entity will grow much faster and will be able to generate much more revenue as that's what most consumers require.
0 replies
51 months ago
Haval situated at 591 King Dinuzulu Road, Berea in Durban has to be amongst the most appalling
The Haval situated at 591 King Dinuzulu Road, Berea in Durban has to be amongst the most appalling in terms of service received from Management right down to staff. The above is being said with reference to my vehicle being towed to the Agent as the gears could not select. 1. They did not notify me when the vehicle arrived on the premises 2. When I followed up the staff member advised me by 11 Am I would have feed back 3. At 11 Am if they was still busy a courtesy call should of been made 4. At 2 Pm I had to follow up as they promise of feed back was not adhered to 5. I contacted management and was advised that feed will be given shortly with none actually being received 6. I followed up at 4.30 Pm again with still no joy 7. The following day I contacted HAVAL again and was advised they have not even look at the Vehicle 8. at 3 Pm a day later I was contacted stating that the clutch has to be replaced which is not under motor plan with a cost of R20 000.00 9. I advised them proceed as I urgently require the vehicle they advised that they will send me a quotation upon which I have to accept in order to proceed 10. Every 30 min there after I contacted them in expectation they sent it which they claimed to have done 11. Finally at 17:10 when I held on the phone till I received it I noticed that they had been sending it to an email address that does not belong to me although the correct email is on the invoice 12. My Surname was spelt incorrectly on the invoice With the above being mention it now has set me back 2 days to which an additional 4 days is required for repairs with no courtesy car being offered in turn making me have to cancel my sons appointments whom having a disability an requires many frequent treatments in terms of therapy. I believe that the staff at HAVAL who has no after service care and its shown in the response received by them that although the vehicle is in terms of value for money I would rate a 8/10, they staff should undergo training to facilitate a better experience leaving me with issuing a rating of 1/10 and that I feel is as well being generous. I personally believe that if they structure the staff and after service in a more elite way the entity will grow much faster and will be able to generate much more revenue as that's what most consumers require.
0 replies
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