Treated Like an Afterthought — Not a Valued Paying Client

We chose Havealot Design Corp based on glowing online reviews — 4.5 stars on Google, praise for affordability, responsiveness, and a “client-centric approach.” Alvin Tayedzerwa’s communication seemed promising at first, and we felt safe entrusting our brand to his team.

Unfortunately, our experience was the opposite.

Despite clear instructions, deadlines, and multiple follow-ups, the delivery was delayed, incomplete, and riddled with technical issues. We encountered zero proactive support. When we raised concerns, the response was slow and dismissive — not the personalised service they advertise.

We’re not tech novices. We run a boutique brand with high standards and clear expectations. What we received was not just subpar — it was disruptive to our operations and damaging to our brand presentation.

Most critically, during a live campaign, our homepage search results were broken — showing only 3 products instead of 26, and in some cases 36. This directly impacted conversions, wasted ad spend, and caused measurable loss of revenue. We had to pause promotions, troubleshoot alone, and absorb the financial fallout — all while Havealot remained unresponsive.

To make matters worse, after more than two weeks of asking Alvin to resolve a discounting issue, he told me — dismissively — that I had purchased the plugin and should contact Flycart’s support myself. This was after repeated assurances that he would assist. That kind of handoff, mid-crisis, is not just unprofessional — it’s unacceptable.

Most frustrating of all, Alvin has repeatedly ignored my calls, texts, and emails — even during critical moments when urgent support was needed.

Unless something changes drastically before Monday — including the delivery of the upgrade we were promised — this relationship is unsalvageable. I’m fully aware that Alvin could simply walk away and leave us stranded, but if that happens, I will escalate this to the Consumer Complaints Commission of South Africa. We’ve documented everything.

However, should I receive the service I’ve already paid for — pro-rata — by close of business tomorrow, along with clear feedback on all outstanding issues, I will be willing to amend or update this review based on the actual deliverables. That’s the only fair path forward.

It’s disappointing to see a company with such strong public reviews fail to deliver on the basics: accountability, communication, and professional execution. We trusted Havealot Design Corp based on their reputation. That trust was misplaced.