VN
Vanessa N
Active since Apr 2014
32
Reviews
0
Industries
Reviews
32 reviews1 month ago
Poor Service from Afrihost / Vodacom – Fibre Installed but Not Working
I am extremely frustrated with the service I have received from Afrihost / Vodacom regarding my recent fibre installation. After waiting several days and paying close to R2000 for installation, the Fibre was finally installed late on 2 March. However, when I tried to connect to the internet on the morning of 4 March, I was unable to establish a connection. The Fibre connection only worked for approximately a day and a half before completely failing. I have now been without internet for two days, and despite paying all the required fees upfront, no one has contacted me to provide an update or confirm when a technician will be sent out. On 4 March, I spent approximately an hour and a half on WhatsApp with an Afrihost agent attempting to troubleshoot the issue, but he was unable to resolve the fault. I then called the Afrihost Contact Centre and spoke to an agent named Isabel, who was extremely helpful. We spent another hour and a half on the phone trying to reconfigure the fibre connection on my laptop and checking the router and ONT. Unfortunately, nothing worked, and she advised that a technician would need to come out to investigate the fault. She logged a ticket for me (Ticket Number: GRP541-48232). I have still not received any call back. I contacted Afrihost again yesterday and was told the issue has been escalated to Vodacom, yet I have still received no feedback whatsoever. It is now Friday, and it appears I may have to go through an entire weekend without Fibre, which is completely unacceptable. What makes this situation even more disappointing is that I previously used a Telkom pocket router for four years without any issues. I upgraded to Fibre expecting a more stable and reliable connection, yet I now find myself with no internet and no communication from the service providers. Paying for installation and service only to be left without connectivity — and without any communication — is unacceptable. I expect urgent feedback, a clear timeline for resolving the fault, and accountability for the downtime following installation. Customers should not have to chase service providers simply to receive basic communication and support.
106 replies
5 months ago
Updated Review - Confidence Restored
I would like to update my previous review to acknowledge that the major issue on my website has now been resolved. After a frustrating experience last week, Alvin worked diligently to fix the problem, and I am sincerely grateful for his persistence and support. The resolution has made a significant difference to my business, and I appreciate the effort that went into ensuring everything is back on track. Thank you, Alvin, for seeing this through — your assistance has restored my confidence in the service.
0 replies
5 months ago
Treated Like an Afterthought — Not a Valued Paying Client
We chose Havealot Design Corp based on glowing online reviews — 4.5 stars on Google, praise for affordability, responsiveness, and a “client-centric approach.” Alvin Tayedzerwa’s communication seemed promising at first, and we felt safe entrusting our brand to his team. Unfortunately, our experience was the opposite. Despite clear instructions, deadlines, and multiple follow-ups, the delivery was delayed, incomplete, and riddled with technical issues. We encountered zero proactive support. When we raised concerns, the response was slow and dismissive — not the personalised service they advertise. We’re not tech novices. We run a boutique brand with high standards and clear expectations. What we received was not just subpar — it was disruptive to our operations and damaging to our brand presentation. Most critically, during a live campaign, our homepage search results were broken — showing only 3 products instead of 26, and in some cases 36. This directly impacted conversions, wasted ad spend, and caused measurable loss of revenue. We had to pause promotions, troubleshoot alone, and absorb the financial fallout — all while Havealot remained unresponsive. To make matters worse, after more than two weeks of asking Alvin to resolve a discounting issue, he told me — dismissively — that I had purchased the plugin and should contact Flycart’s support myself. This was after repeated assurances that he would assist. That kind of handoff, mid-crisis, is not just unprofessional — it’s unacceptable. Most frustrating of all, Alvin has repeatedly ignored my calls, texts, and emails — even during critical moments when urgent support was needed. Unless something changes drastically before Monday — including the delivery of the upgrade we were promised — this relationship is unsalvageable. I’m fully aware that Alvin could simply walk away and leave us stranded, but if that happens, I will escalate this to the Consumer Complaints Commission of South Africa. We’ve documented everything. However, should I receive the service I’ve already paid for — pro-rata — by close of business tomorrow, along with clear feedback on all outstanding issues, I will be willing to amend or update this review based on the actual deliverables. That’s the only fair path forward. It’s disappointing to see a company with such strong public reviews fail to deliver on the basics: accountability, communication, and professional execution. We trusted Havealot Design Corp based on their reputation. That trust was misplaced.
0 replies
9 months ago
Exceptional Service That Truly Shines!
From the moment I reached out, I was met with genuine care, quick responses, and an unwavering commitment to helping me. Avashni Naidoo went above and beyond to make sure everything was handled smoothly and professionally. It's rare to find service that combines efficiency with such a personal touch — thank you for turning what could’ve been a stressful moment into a seamless experience. You’ve gained my trust and appreciation!
0 replies
32 months ago
Excellent Service
I received excellent service from Mercedes Bens The Glen. I commend Moses Nkoana on the excellent service he provided. I would recommend anyone to use this Mercedes Benz Dealership.
0 replies
33 months ago
Waste of time, money and resources
The service I have received from TAKEALOT has always been superb. Unfortunately, this time they are not able to accommodate my request, which will impact both myself and TAKEALOT, and I have been told nothing can be done. I booked a return for an item for today at my work address. However, my car has broken down and I will not be able to go into the office until it has been fixed - which I do not foresee to happen until later this the week. I was just on the phone to the Returns department to inform them of my predicament, but I was told that they cannot change the address. I informed them that I will also not be at the office tomorrow and requested them to schedule collection from my home address, which they told me cannot be done either - basically the address cannot be changed! They will send someone to the address they know I will not be, and will cancel the Return. My car breaking down is out of my control. It is ludicrous to send someone somewhere by wasting their time and money, knowing full well that I will not be there.
0 replies
34 months ago
hellopeter no longer accepting Compliments
Dear Peter, On 16th May a message and I was shocked that when was asked to provide proof of purchase and dates when I posted a compliment, or else it will be removed. Compliment was removed! The sales man that I complimented really deserved some recognition for his fantastic service and after sales service. If you do not believe that I am sincere in my compliments or complaints, I do not know why you still provide this service.
159 replies
35 months ago
Jane Sebotker is a *****ster
I wanted to purchase a Bedroom Suite from Classic Bedding in Alberton City. The owner, Jane Seboter, told that I needed to pay a R10,000 deposit, which I did, in December 2022. I was also told there was quite a waiting period as the Bedroom Suite is imported from overseas. When I hadn't received my Bedroom Suite by March, I went to the shop in Alberton City, only to find that the shop had closed down. Jane Sebotker does not answer my calls and has disappeared with my R10,000. I have opened a case with the Police Station, and I am sure many more people were ****med out of their hard earned cash.
0 replies
36 months ago
Astounding service
I am astounded at the fantastic service I received from Richman Ndima at Furniture Vibe in Centurion. Richman, and his Manager, Chris, ensured the transaction went through seamlessly from purchase to delivery, with exactly what I wanted. I would recommend anyone to buy from their stunning range of furniture with complete peace of mind. Thank you Richman and Chris, you are fabulous!
0 replies
37 months ago
Nauseating Customer Service
I have contacted Bonitas on numerous occations, just to be cut off. I urgently need my chronic medication, for which my doctor sent the script on the 24th of March and I still have not received my medication. After calling 5 fimes and getting cut off on the 25th of March, 30th and 31st of March, I finally got through to Pharmacy Direct just to be cut off again. I have spent at least R150 on pre-paid airtime. I resent the script on the 1st of April, as I expected to be told that they hadn't received my script. When I called Pharmacy Direct this morning, as expected, I was informed that they had not received either of the e-mails with the scripts ,for which I have 2 e-mails confirming that it was sent to the correct e-mail address care@pharmacydirect.co.za. What I expect the outcome of this complaint to be, is that my medication can be collected from Dischem. or any other pharmacy but Pharmacy Direct. My debit orders go off religiously, but I don't receive my medication. I have been without my chronic medication now for over a week and when they finally do receive the script it will probably take another week for them to deliver. I am really disgusted with the service of Bonitas, as they are never able to assist and just put you through to Pharmacy Direct, with no follow up on the outcome - that is after 6 attempts to get hold of someone to inform me that they have not received the e-mail. I would expect Bonitas to ensure their customers get the service that we pay for. It has been one of the most unpleasant experiences I have had to endure in a long time, and I have had to deal with this for over a week.
159 replies
Review Distribution
5 Star
7 (21.875%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (21.875%)
1 Star
18 (56.25%)