MB
Mercedes Benz The Glen
Unclaimed Business
MB
Mercedes Benz The Glen
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mercedes Benz The Glen
Mercedes Benz The Glen has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Mercedes Benz The Glen across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lherson
1 reviews | Active since Jan 2020
18 Jan 2026, 17:31
Software update comes with multiple malfunction
FORMAL COMPLAINT – MERCEDES-BENZ GLC 250d AMG LINE (2017) – SOFTWARE UPDATE CAUSED MULTIPLE FAILURES I booked my Mercedes-Benz GLC 250d AMG LINE (2017) into your dealership on 17/12/2025 for a service. At the time of booking and when the vehicle was handed in, there were absolutely no faults, no warning lights, and no operational issues. During the service process, I was contacted by a service provider and advised that a software update would be performed, informing me that it would improve fuel consumption and other vehicle functions its like a cellphone update. I questioned the necessity of this update, as the vehicle had no issues, but I was reassured and gave consent. The following day, I was informed that diagnostic tests were run and that everything was in order witu the performance and everything about the car . I was then provided with a quotation for the service, which I approved. Immediately after collection Drove the car back home. On the 27 Of December 2025 took the car for a short drive about plus minus 70km on my way back home saw a engine yellow light immediately called Mercedes benz the Glen via the Mercedes benz phone i was connected to The Glen he asked the color of the light i informed him that it was yellow he said I should drive and bring the car after holidays I can drive the car its no big deal. After holidays on my way to take the car as i start the car engine light goes, I contacted The Glen mercedes benz and informed them that the engine just went off i was told to bring the car when i see the light again. Two weeks down the line around January 2026 my fuel gauge stopped working, along with my headlamps failing to emit any light. None of this issues existed before the software update. I immediately drove on the 12 of January 2026 to The Glen on the freeway my fuel gauge comes on with my range decresing very fast all the way to zero from 746km. Upon arrival i explain my challenges that am experiencing with my car since the software update, explaining that i have never encountered such with the previous 2 service that I did at the Glen Mercedes, which no software update where not done. I was informed that the software was also done on the engine maybe that could be the cause I should leave my car and it will be checked and fixed. The next day I receive a call from from the service provider from the Glen informimg me that they think its the gauge is faulty i should pay 6850 for them to run test and see if its Gauge. I asked the Lady by the name Gugu why do they strongly suspect the gauge not the software update cause before the software update i drove about plus minus more 40 000km without having or encortering any of the above problems. I then requested to take my car to A different Mercedes benz she said i must pay R1450 for the diagnostic fees i ask the reason she could not explain I told her how uphappy i was with how they do things cause i was told to bring the car to them for the to check the car cause the car just comes from service not even more the 300km after the service am moving from one problem to another they are daily malfunction on my car everyday. She said she will speak to the manager and get back to me. Minutes after am receiving a call from a Lady asking me about two windscreen chips on the drivers side requestion to give her my insurance information for her to process the claim. I immediately informed her the are no windscreen chips she sent unclear photos to my WhatsApp. I informed to stay away from my car. Later on i received a call from them informing me the i should come collect my car there is nothing they can do I feel very ****** by A Big Company Mercedes Benz the Glen. I regret taking my car there cause now am seating a car that keeps on malfunctioning daily. I lost my love in the big badge. Mostly at dealership at The Glen 15/01/2026 Thursday recieved a from Mercedes benz asking and interviewing me about my experience with Mercedes benz I informed her about my Unsatisfaction and unhappiness with my encounter she alleged that Manger from The Glen would call me have not received any call from him. Am seating here with a car that malfunctions due to software update from Mercedes benz it self saddest thing is that they fail to take accountability. If i took my car to a unqualified mechanic i was going to blame my self, i feel ****** my a very big company Mercedes benz Then Glen.
Helpful (0)
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Lherson
1 reviews | Active since Jan 2020
18 Jan 2026, 17:31
Software update comes with multiple malfunction
FORMAL COMPLAINT – MERCEDES-BENZ GLC 250d AMG LINE (2017) – SOFTWARE UPDATE CAUSED MULTIPLE FAILURES I booked my Mercedes-Benz GLC 250d AMG LINE (2017) into your dealership on 17/12/2025 for a service. At the time of booking and when the vehicle was handed in, there were absolutely no faults, no warning lights, and no operational issues. During the service process, I was contacted by a service provider and advised that a software update would be performed, informing me that it would improve fuel consumption and other vehicle functions its like a cellphone update. I questioned the necessity of this update, as the vehicle had no issues, but I was reassured and gave consent. The following day, I was informed that diagnostic tests were run and that everything was in order witu the performance and everything about the car . I was then provided with a quotation for the service, which I approved. Immediately after collection Drove the car back home. On the 27 Of December 2025 took the car for a short drive about plus minus 70km on my way back home saw a engine yellow light immediately called Mercedes benz the Glen via the Mercedes benz phone i was connected to The Glen he asked the color of the light i informed him that it was yellow he said I should drive and bring the car after holidays I can drive the car its no big deal. After holidays on my way to take the car as i start the car engine light goes, I contacted The Glen mercedes benz and informed them that the engine just went off i was told to bring the car when i see the light again. Two weeks down the line around January 2026 my fuel gauge stopped working, along with my headlamps failing to emit any light. None of this issues existed before the software update. I immediately drove on the 12 of January 2026 to The Glen on the freeway my fuel gauge comes on with my range decresing very fast all the way to zero from 746km. Upon arrival i explain my challenges that am experiencing with my car since the software update, explaining that i have never encountered such with the previous 2 service that I did at the Glen Mercedes, which no software update where not done. I was informed that the software was also done on the engine maybe that could be the cause I should leave my car and it will be checked and fixed. The next day I receive a call from from the service provider from the Glen informimg me that they think its the gauge is faulty i should pay 6850 for them to run test and see if its Gauge. I asked the Lady by the name Gugu why do they strongly suspect the gauge not the software update cause before the software update i drove about plus minus more 40 000km without having or encortering any of the above problems. I then requested to take my car to A different Mercedes benz she said i must pay R1450 for the diagnostic fees i ask the reason she could not explain I told her how uphappy i was with how they do things cause i was told to bring the car to them for the to check the car cause the car just comes from service not even more the 300km after the service am moving from one problem to another they are daily malfunction on my car everyday. She said she will speak to the manager and get back to me. Minutes after am receiving a call from a Lady asking me about two windscreen chips on the drivers side requestion to give her my insurance information for her to process the claim. I immediately informed her the are no windscreen chips she sent unclear photos to my WhatsApp. I informed to stay away from my car. Later on i received a call from them informing me the i should come collect my car there is nothing they can do I feel very ****** by A Big Company Mercedes Benz the Glen. I regret taking my car there cause now am seating a car that keeps on malfunctioning daily. I lost my love in the big badge. Mostly at dealership at The Glen 15/01/2026 Thursday recieved a from Mercedes benz asking and interviewing me about my experience with Mercedes benz I informed her about my Unsatisfaction and unhappiness with my encounter she alleged that Manger from The Glen would call me have not received any call from him. Am seating here with a car that malfunctions due to software update from Mercedes benz it self saddest thing is that they fail to take accountability. If i took my car to a unqualified mechanic i was going to blame my self, i feel ****** my a very big company Mercedes benz Then Glen.
0
Replies (0)L
Lherson
1 reviews | Active since Jan 2020
18 Jan 2026, 16:32
Malfunction after software update
I am compelled to express my utmost dismay and perturbation regarding the calamitous sequence of events that has transpired subsequent to the software update performed on my Mercedes-Benz GLC 250d AMG LINE (2017) at your esteemed dealership on 17 December 2025. Prior to this update, my vehicle was in impeccable condition, with no discernible faults or operational anomalies. The software update, which I consented to upon reassurance of its benign nature and potential benefits, has precipitated a cascade of debilitating failures. The erstwhile reliable engine has begun to exhibit aberrant behavior, including the illumination of a yellow warning light, which was cursorily dismissed by your representative. Consequent to this, a plethora of issues have arisen, including the fuel gauge's inexplicable failure, sunroof malfunctions, and headlight system faults, none of which were extant prior to the update. I find it incongruous that your dealership would insinuate the fuel gauge's potential faultiness, notwithstanding its flawless operation preceding the software update. The demand for R6,800 to merely assess the vehicle, followed by an unsubstantiated claim regarding the fuel gauge, is nothing short of egregious. I hereby demand: 1. A comprehensive technical investigation into the software update and its deleterious effects on my vehicle. 2. Unambiguous accountability for the damages incurred. 3. Rectification of the faults at no cost, including restoration of the vehicle to its pre-update condition. I await your expeditious response and resolution.
Helpful (0)
|Replies (0)L
Lherson
1 reviews | Active since Jan 2020
18 Jan 2026, 16:32
Malfunction after software update
I am compelled to express my utmost dismay and perturbation regarding the calamitous sequence of events that has transpired subsequent to the software update performed on my Mercedes-Benz GLC 250d AMG LINE (2017) at your esteemed dealership on 17 December 2025. Prior to this update, my vehicle was in impeccable condition, with no discernible faults or operational anomalies. The software update, which I consented to upon reassurance of its benign nature and potential benefits, has precipitated a cascade of debilitating failures. The erstwhile reliable engine has begun to exhibit aberrant behavior, including the illumination of a yellow warning light, which was cursorily dismissed by your representative. Consequent to this, a plethora of issues have arisen, including the fuel gauge's inexplicable failure, sunroof malfunctions, and headlight system faults, none of which were extant prior to the update. I find it incongruous that your dealership would insinuate the fuel gauge's potential faultiness, notwithstanding its flawless operation preceding the software update. The demand for R6,800 to merely assess the vehicle, followed by an unsubstantiated claim regarding the fuel gauge, is nothing short of egregious. I hereby demand: 1. A comprehensive technical investigation into the software update and its deleterious effects on my vehicle. 2. Unambiguous accountability for the damages incurred. 3. Rectification of the faults at no cost, including restoration of the vehicle to its pre-update condition. I await your expeditious response and resolution.
0
Replies (0)BT
Bongiwe T
1 reviews | Active since Jan 2020
21 Oct 2025, 16:16
Complaint regarding inadequate service and lack of transparency
I'm appalled by the service I received at Mercedes Benz Glen. I had my car serviced on October 14, 2025,and was quoted R24,000 for the work. However, two days later, the engine light came back on, and I was informed that the thermo starter needs to be replaced at an additional cost of R15,000. I'm furious that this issue wasn't addressed during the initial service, and the advisor's response that I should have mentioned the engine light is unacceptable
Helpful (0)
|Replies (0)BT
Bongiwe T
1 reviews | Active since Jan 2020
21 Oct 2025, 16:16
Complaint regarding inadequate service and lack of transparency
I'm appalled by the service I received at Mercedes Benz Glen. I had my car serviced on October 14, 2025,and was quoted R24,000 for the work. However, two days later, the engine light came back on, and I was informed that the thermo starter needs to be replaced at an additional cost of R15,000. I'm furious that this issue wasn't addressed during the initial service, and the advisor's response that I should have mentioned the engine light is unacceptable
0
Replies (0)lM
ljanine M
1 reviews | Active since Jan 2020
10 Feb 2025, 08:36
Extremely bad service :
Complaint Regarding Service Experience and Vehicle Issues Dear Dealership/Service Manager's I hope this message finds you well. I am writing to formally express my dissatisfaction with the service I received during my recent visit to your dealership for my car’s service. I feel compelled to address the issues I encountered, as they have left me extremely frustrated and disappointed. Firstly, I did not receive a confirmation SMS regarding my car booking, which led to confusion on my part. Upon arriving at the dealership, I was the second customer to arrive. The lady who attended to me began inspecting a car that had been left overnight, and despite there being no other clients in the showroom at the time, I was left waiting. As I had to get to the office, I waited for transport but ended up taking an Uber instead. Around 12 PM, I received a call informing me that my car would be serviced and was expected to be ready by 5 PM. However, when the driver arrived to collect me from my office, he was in a hurry and left me behind, with another customer. I was then told that my car would have to stay overnight since your dealership closes at 5 PM, and I was Ubered home. The following morning, I had to arrange yet another Uber to collect my car. To add to my frustration, after leaving the dealership and barely reaching the second traffic light, the engine light came on, and the car started to malfunction, showing multiple issues. I immediately called your service team, but was informed that the service agent could not take my call. She later called me back, asking me to bring my car in for a floor manager to inspect it. Unfortunately, I have not been able to bring the car back yet, as I have been unwell and have no one available to drop it off. I am extremely unhappy that after taking my car in for a service, it returned with so many issues that it is no longer drivable. I am left wondering if this is due to the fact that my car is under a standard warranty and service plan and not directly with Mercedes. Regardless, the level of service and the condition of the car upon return have been completely unacceptable. I kindly request that you address this issue as soon as possible. I would appreciate it if my car could be inspected and the necessary repairs made to restore it to a fully functional state, as well as an explanation of why this situation occurred. Thank you for your prompt attention to this matter. I look forward to your response. Sincerely, Lorna Mangel
Helpful (0)
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ljanine M
1 reviews | Active since Jan 2020
10 Feb 2025, 08:36
Extremely bad service :
Complaint Regarding Service Experience and Vehicle Issues Dear Dealership/Service Manager's I hope this message finds you well. I am writing to formally express my dissatisfaction with the service I received during my recent visit to your dealership for my car’s service. I feel compelled to address the issues I encountered, as they have left me extremely frustrated and disappointed. Firstly, I did not receive a confirmation SMS regarding my car booking, which led to confusion on my part. Upon arriving at the dealership, I was the second customer to arrive. The lady who attended to me began inspecting a car that had been left overnight, and despite there being no other clients in the showroom at the time, I was left waiting. As I had to get to the office, I waited for transport but ended up taking an Uber instead. Around 12 PM, I received a call informing me that my car would be serviced and was expected to be ready by 5 PM. However, when the driver arrived to collect me from my office, he was in a hurry and left me behind, with another customer. I was then told that my car would have to stay overnight since your dealership closes at 5 PM, and I was Ubered home. The following morning, I had to arrange yet another Uber to collect my car. To add to my frustration, after leaving the dealership and barely reaching the second traffic light, the engine light came on, and the car started to malfunction, showing multiple issues. I immediately called your service team, but was informed that the service agent could not take my call. She later called me back, asking me to bring my car in for a floor manager to inspect it. Unfortunately, I have not been able to bring the car back yet, as I have been unwell and have no one available to drop it off. I am extremely unhappy that after taking my car in for a service, it returned with so many issues that it is no longer drivable. I am left wondering if this is due to the fact that my car is under a standard warranty and service plan and not directly with Mercedes. Regardless, the level of service and the condition of the car upon return have been completely unacceptable. I kindly request that you address this issue as soon as possible. I would appreciate it if my car could be inspected and the necessary repairs made to restore it to a fully functional state, as well as an explanation of why this situation occurred. Thank you for your prompt attention to this matter. I look forward to your response. Sincerely, Lorna Mangel
0
Replies (0)FM
F M
1 reviews | Active since Jan 2020
26 Dec 2024, 06:41
Unhappy customer
We have been for couple of years. But this year was different. Gugu is fine. But I took my car in for starter replacement and it took them two weeks to get it fixed. They were not communicating with me at all. After paying for the starter I realised that my media selector nob has been broken which I told them before leaving. I was told that I must pay R9k to replace it. Then I spoke to the big man JJ who told me right from the start that I should escalate the matter to head office. I did, and he was forced to fix it for free. I'm never going back there. Even Gugu changes her face when she sees me.
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F M
1 reviews | Active since Jan 2020
26 Dec 2024, 06:41
Unhappy customer
We have been for couple of years. But this year was different. Gugu is fine. But I took my car in for starter replacement and it took them two weeks to get it fixed. They were not communicating with me at all. After paying for the starter I realised that my media selector nob has been broken which I told them before leaving. I was told that I must pay R9k to replace it. Then I spoke to the big man JJ who told me right from the start that I should escalate the matter to head office. I did, and he was forced to fix it for free. I'm never going back there. Even Gugu changes her face when she sees me.
0
Replies (0)TC
Tman C
1 reviews | Active since Jan 2020
27 Sept 2024, 17:50
Exceptional customer service from Gugulethu.
Always a pleasure dealing with Gugu when I'm servicing my car at the Glen MB. Gugu is very informative and she has excellent customer service. Today she again delivered an exceptional service and kept me in the loop about progress of my car service. Well done and keep up the good work.
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Tman C
1 reviews | Active since Jan 2020
27 Sept 2024, 17:50
Exceptional customer service from Gugulethu.
Always a pleasure dealing with Gugu when I'm servicing my car at the Glen MB. Gugu is very informative and she has excellent customer service. Today she again delivered an exceptional service and kept me in the loop about progress of my car service. Well done and keep up the good work.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 May 2024, 07:30
UNRELIABEL AND DO NOT CARE ABOUT THEIR CUSTOMERS
My rear carpet went missing two weeks ago after i took the car for a service. They have been sending me from pillar post, telling me that Gugu, who was my service advisor is on leave. i called a week later and Gugu was back, She promised to investigate and comeback tome until date.
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Anonymous
1 reviews | Active since Jan 2020
2 May 2024, 07:30
UNRELIABEL AND DO NOT CARE ABOUT THEIR CUSTOMERS
My rear carpet went missing two weeks ago after i took the car for a service. They have been sending me from pillar post, telling me that Gugu, who was my service advisor is on leave. i called a week later and Gugu was back, She promised to investigate and comeback tome until date.
0
Replies (0)LT
Lucky T
1 reviews | Active since Jan 2020
16 Jan 2024, 13:26
Service Plan
Im very disappointed with Mercedes Benz The Glen, Service department. I took my wife’s car for service yesterday, 15th January 2024. Before taking the car in for service, I marked all parts that need attention for service, to see if they’ll be replaced or not. Took pictures and off I went to Mercedes The Glen. Guess what, everything is still the same. Meaning they didn’t touch the engine for service but yet they claimed or got paid for it. A email was sent to the Service Advisor about my dissatisfaction but I’m being ignored. Bad service at its best.
Helpful (0)
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Lucky T
1 reviews | Active since Jan 2020
16 Jan 2024, 13:26
Service Plan
Im very disappointed with Mercedes Benz The Glen, Service department. I took my wife’s car for service yesterday, 15th January 2024. Before taking the car in for service, I marked all parts that need attention for service, to see if they’ll be replaced or not. Took pictures and off I went to Mercedes The Glen. Guess what, everything is still the same. Meaning they didn’t touch the engine for service but yet they claimed or got paid for it. A email was sent to the Service Advisor about my dissatisfaction but I’m being ignored. Bad service at its best.
0
Replies (0)