Unhappy customer

We have been for couple of years. But this year was different. Gugu is fine. But I took my car in for starter replacement and it took them two weeks to get it fixed. They were not communicating with me at all. After paying for the starter I realised that my media selector nob has been broken which I told them before leaving. I was told that I must pay R9k to replace it. Then I spoke to the big man JJ who told me right from the start that I should escalate the matter to head office. I did, and he was forced to fix it for free. I'm never going back there. Even Gugu changes her face when she sees me.