Extremely bad service :

Complaint Regarding Service Experience and Vehicle Issues

Dear Dealership/Service Manager's

I hope this message finds you well. I am writing to formally express my dissatisfaction with the service I received during my recent visit to your dealership for my car’s service. I feel compelled to address the issues I encountered, as they have left me extremely frustrated and disappointed.

Firstly, I did not receive a confirmation SMS regarding my car booking, which led to confusion on my part. Upon arriving at the dealership, I was the second customer to arrive. The lady who attended to me began inspecting a car that had been left overnight, and despite there being no other clients in the showroom at the time, I was left waiting. As I had to get to the office, I waited for transport but ended up taking an Uber instead.

Around 12 PM, I received a call informing me that my car would be serviced and was expected to be ready by 5 PM. However, when the driver arrived to collect me from my office, he was in a hurry and left me behind, with another customer. I was then told that my car would have to stay overnight since your dealership closes at 5 PM, and I was Ubered home. The following morning, I had to arrange yet another Uber to collect my car.

To add to my frustration, after leaving the dealership and barely reaching the second traffic light, the engine light came on, and the car started to malfunction, showing multiple issues. I immediately called your service team, but was informed that the service agent could not take my call. She later called me back, asking me to bring my car in for a floor manager to inspect it. Unfortunately, I have not been able to bring the car back yet, as I have been unwell and have no one available to drop it off.

I am extremely unhappy that after taking my car in for a service, it returned with so many issues that it is no longer drivable. I am left wondering if this is due to the fact that my car is under a standard warranty and service plan and not directly with Mercedes. Regardless, the level of service and the condition of the car upon return have been completely unacceptable.

I kindly request that you address this issue as soon as possible. I would appreciate it if my car could be inspected and the necessary repairs made to restore it to a fully functional state, as well as an explanation of why this situation occurred.

Thank you for your prompt attention to this matter. I look forward to your response.

Sincerely, Lorna Mangel