Rear rear windshield vandalism

We checked in on 16 December 2022 for a 7 days holiday. On 22 December 2022 the garden service guy at the resort broke the rear windshield of my Hyundai Venue. My husband went to reception to report the incident and they told him that they have ordered the windshield in Nelspruit and after 30 minutes they called him and said that they couldn't find the windshield in Nelspruit. They advised him to go to Glass Fit in Hazyeview, so that they put a green plastic for us to be able to drive back home and they said that they found a windshield in Johannesburg since we were checking out on 23 December 2022 and that they will arrange the installation of windshield as soon as we get to JHB. A guy by the name of Siphiwe Masete is now ducking and diving. My husband called him in the morning and he promised to call him back, dololo. On Friday there was floods in Boksburg, I want to know as to when will Hazeyview Cabanas going to fix my windshield???