No free shipping

I purchased an HDMI extender kit and at first, the interaction with HDCabling was great. I was advised which unit to go for and the communication in general was good. The total price was a little over R5000, so one would expect that the shipping is included, but it was not the case. Most of the online stores like Takealot, Loot, Geewiz, Amatron, etc will courier the items free of charge, provided that you spent a minimum of approx R500 to R1000. HDCabling has a R20,000 limit for free shipping. Take a minute and let it sink in… Even in the case where I had to return items using the other online stores, the courier service was always taken care off under warrantee. This was the first time I had to pay for any courier service for items purchase for this value. Anyway, I wanted the extender kit and ignored the fact that I to pay the shipping costs. A few days ago, the device stopped working and I contacted HDCabling to either repair or replace, since it was still under warrantee. I was told to sent the unit to them for testing. Again, I had to pay for the courier service. Yet another R250 out of my pocket for a defective device purchased from HDCabling, and under warranty. The unit was found to be irreparable and it was replaced. Again, I was told to arrange and pay for the courier to collect. So, apart from the initial shipping cost, I spent an additional R500 on shipment for something which should been covered under warrantee, especially when I paid over R5000 for it to begin with. When I complained about this, the “Warrantee Policy” was thrown at me. It’s simple… it’s all about customer satisfaction, so take your policy and shove it. I found many places who sells the better 4k model for R1000 less, and include shipment costs! Yes, you read correctly… R1000 less on a better version, including free shipping. I guess I should have done my homework better, right? At the end of the of the day, the additional units I was planning to buy from HDCabling, I will now purchase from another supplier. At least you have your policy to hold to, right?