Healthbridge bad service

Last year December we decided to chang billing systems & changed to Healthbridge. I immediately picked up a problem because I needed to load two different account with the same medical aid number. Their system did not allow for this. I contacted them and asked how it could be done. I was told I could not do it. I said I need to be able to do it as we have many patients in this category. I was told they would discuss it with the programming department and get back to me. I checked a few times and was told it cannot be done. In May I decided to move to another Billing system. I gave notice to Healthbridge and within two days they were here showing me how to load two accounts with the same medical aid number and reducing our monthly fee to be competitive with the new one. I refused to stay, it was too little too late. I requested my data on the 29 May and there was an error. I phoned the help dest and the agents first words to me were "I see you have terminated your contract" I should have known that meant you will remain at the bottom of our priority lists. I only got the list at 10:45 on Monday the 29th. I did not check it which was my mistake. I forwarded it to the new company and they did the coversion. they loaded it on my system and I started working. I quickly realised that most of my accounts were missing. I checked the list and there were 742 patients on the list they sent me. We have over 15000 patient files. I contacted them to rerun the report. they responed saying they need a signed letter from the DR requesting it. I sent that the following day. This is day 3 after they got the signed letter and I still do not have my data. The response I got when I queried it was" I have escalated it and it's waiting to be authorised." All I can say is be very careful of moving because they promise the world but it is not what I am experiencing.