Poor Reception Protocols which costed me Money

The receptionist did not follow procedures with the new extended visits requirement from my medical health company whereby one follows protocol by visiting a Nurse at either Clicks or Dischem and only thereafter go see a doctor. I was allowed to see the doctor and upon submitting my claim did I had to find out that I had to pay out of my own pocket. Explanation I was given is that the medical aid company changed procedures due to Covid-19, which by the way is untrue, as I called and was given the correct information. What made me so upset is that I felt as if the practice is only interested in making money by trapping patients with no prior questionnaire of the new procedure once you're making an appointment or once you arrive there. Furthermore, I requested to make payment by the end of the month and that was completely denied, though I have been with this practice close to 10 years old! I'm so done with them!