Unfair treatment from Finance, handed over to Attorneys without following the correct steps as required by the HPCSA.

I have been handed over to VR Attorneys by Karien from Dr Jacovides and Partners without following the proper steps as required by the HPCSA. She lied saying that she did not have my email address but on the file she sent to the attorneys it was provided to them and they used it to contact me and I responded promptly. She never took a chance to find out if I will be able to pay or help with a settlement plan, even after I told her I will pay but did not as I forgot about the sms as I just had a baby. No final letter was sent to me informing me that if I do not pay by a certain date my account will be handed over. She had my contact details on the file but kept sending smses to my partner's number and not my cellphone number as noted on the file. Karien, I am not sure what your relationship is with VR Attorneys but please do the right thing as the Finance Employee from the practice. Check all avenues with the clients before handing them over. I owed the practisa R245 which I have since paid. But VR Attorneys charges are way above that and the cost they can't breakdown to me.