Is this a scam?

I ordered an item via Healthcart, the money was taken from my bank account over a week ago, but I still have not received the delivery. When viewing the order it just reads 'Preparing Order'. I have been trying to contact them telephonically to find out why it is taking so long to process my order. <br> <br> I called last week Friday, only to be informed that the individual responsible for orders is not in at the moment and nobody knows when he'll be back. When I called again this morning, a lady answered, took my order number and then put me on hold. A minute later I was cut off. I tried calling back, but every time I get through they cut me off. This has now happened 3 times in a row!<br> <br> What kind of a Mickey Mouse organisation is this? I would like to warn all people wanting to purchase health care items via Healthcart. They take your money, but provide nothing in return. Looks like a scam! Even offer you R50 discount on your first order..... Don't be fooled by this!