AM
Alvera M
Active since Aug 2015
6
Reviews
0
Industries
Reviews
6 reviews60 months ago
Shockingly bad service
I had such great service for the duration of my contract with Discovery Insure, until I had decided to move elsewhere due to a more competitive offering. I advised them a month in advance that I wished to cancel my policy and received a notification that I would be contacted by their client retention department. Nobody ever contacted. I simply received notification that my query had been resolved. However, they still collected the full debit order at the end of the month. I called on the 28th of April and was assured that the funds would be back in my bank account within 5 working days. Nothing.... I called again on the 7th of May, I was promised a call back before 1 pm same day. Nothing... And I still don't have my money back. I have 3 other products with Discovery, including banking, but if this is how you treat your clients, then I'll rather take my business elsewhere. I'm truly disappointed.
53 replies
63 months ago
Leroy Merlin website unreliable and service delivery disgraceful
I was very excited to find a specific item online at Leroy Merlin. I paid for it in full (R11k), but was contacted a few days thereafter only to be informed that they did not have the item in stock. I was first informed that they would do an EFT back to my bank account and that it would take between 7 and 10 business days to be finalized. Considering this was their error. I requested that the funds be returned to me immediately. I sent my bank details through on Saturday (04/02), as requested, and was informed that I would receive the refund in 2 to 3 business days. It has been 4 business days, and nothing! My emails are not even being responded to. The Leroy Merlin website appears to be a scam!!!!
61 replies
66 months ago
Excellent service
I would like to thank Discovery Insure, particularly Emelio Mokgethi, for the excellent service received today. I got stuck at a shopping mall with a dead car battery. Emelio was extremely helpful. He answered my call within seconds, arranged for a jump start and within minutes I was sorted. He even followed up to ensure I got back home safely. I was hesitant to call Discovery Insure, expecting to deal with an electronic voice recording and a long waiting time. I was truly pleasantly surprised☺
56 replies
87 months ago
Shocking Client Services
Dear Discovery Insure I was extremely disappointed with the level of service I received after I had logged my claim online. I had to prompt a response and I had to continuously follow up for requirements. All my emails were ignored. A day after I had sent through all requirements, I was informed that my claim had been placed on hold due to outstanding requirements? Again I phoned, only to realise that my email hadn't even been looked at, at all, yet my claim was put on hold? I was then promised a call back the following day. Another two days passed, and again I called the call centre, only to be informed that my claims consultant is on leave and his stand-in is off ill. Fortunately, Bianca Petersen assisted me there and then. My claim was finalised immediately and very efficiently, and I received the money in my bank account a few days thereafter. Thanks again Bianca. If it hadn't been for the atrocious service I received from your colleagues for the first 2 and a half weeks, I would have given you 5 stars.
105 replies
129 months ago
Is this a scam?
I ordered an item via Healthcart, the money was taken from my bank account over a week ago, but I still have not received the delivery. When viewing the order it just reads 'Preparing Order'. I have been trying to contact them telephonically to find out why it is taking so long to process my order. <br> <br> I called last week Friday, only to be informed that the individual responsible for orders is not in at the moment and nobody knows when he'll be back. When I called again this morning, a lady answered, took my order number and then put me on hold. A minute later I was cut off. I tried calling back, but every time I get through they cut me off. This has now happened 3 times in a row!<br> <br> What kind of a Mickey Mouse organisation is this? I would like to warn all people wanting to purchase health care items via Healthcart. They take your money, but provide nothing in return. Looks like a scam! Even offer you R50 discount on your first order..... Don't be fooled by this!
0 replies
130 months ago
Timing issues
I recently bought a Groupon Voucher for Heavens Spa (VIP treatment). The treatments altogether would have 2 hours 25 minutes, made up of: 1 hour full body massage, 20 minute head massage, 30 minute facial, 15 minute foot scrub and then a 20 minute mani or pedi. Actual times were 45 minute full body massage, 7 minute head massage, 15 minute facial and then 20 minute combined foot scrub and mani/pedi. Altogether 1 hour 37 minutes, almost 45 minutes less than what was promised. We spent less than 2 hours at the salon and we felt like they wanted to get rid of us as soon as possible. I thought I was treating my mom to a morning out to relax at a spa as a birthday present, but feel cheated and lied to and embarrassed that I took my mom there. Never even got the glass of wine they promised, not even a glass of water for that matter. I feel obligated to warn other people.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
2 (33.333333333333336%)