H
Healthwise
Unclaimed Business
H
Healthwise
Unclaimed Business
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Healthwise faces severe and consistent criticism across nearly every aspect of its operations. Customers report paying for products that are never delivered, receiving incorrect or inferior items that differ from what was advertised, and being unable to obtain refunds despite repeated requests. Communication is described as entirely automated, with generic copy-paste responses and no telephone support. Multiple reviewers describe misleading advertising, false delivery tracking numbers, and broken money-back guarantees. The overwhelming sentiment labels the business as fraudulent, with customers warning others to avoid purchasing entirely.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|27 Reviews
May '25 - Apr '26
5(3.7%)
4(0%)
3(0%)
2(0%)
1(96.3%)
5(3.7%)
4(0%)
3(0%)
2(0%)
1(96.3%)
Frequently Asked Questions About Healthwise
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTW
Tammy W
1 reviews | Active since Jan 2020
18 Mar 2026, 07:32
Healthwise South Africa is a **** site
This is a **** site. They take your money and don't deliver the products. There is no contact number only an e-mail address. The parcel tracking goes to a certain point and then nothing. The supplier then stops responding to queries on the delivery status and any refund requests.
Helpful (0)
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Tammy W
1 reviews | Active since Jan 2020
18 Mar 2026, 07:32
Healthwise South Africa is a **** site
This is a **** site. They take your money and don't deliver the products. There is no contact number only an e-mail address. The parcel tracking goes to a certain point and then nothing. The supplier then stops responding to queries on the delivery status and any refund requests.
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gerhard H
1 reviews | Active since Jan 2020
17 Mar 2026, 11:44
Deceptive Business Practices and Terrible Service
This is a ****, not even a legitimate company in South Africa despite misleading customers into believing they are locally based. The products are actually shipped from Hong Kong, yet I was charged courier fees—even though the items were sent via normal postal service to a Post Office. I only received my order after 3 months, and that was purely by luck. There was zero communication or updates from them throughout the entire process. Save your time and money—do not use this company.
Helpful (0)
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gerhard H
1 reviews | Active since Jan 2020
17 Mar 2026, 11:44
Deceptive Business Practices and Terrible Service
This is a ****, not even a legitimate company in South Africa despite misleading customers into believing they are locally based. The products are actually shipped from Hong Kong, yet I was charged courier fees—even though the items were sent via normal postal service to a Post Office. I only received my order after 3 months, and that was purely by luck. There was zero communication or updates from them throughout the entire process. Save your time and money—do not use this company.
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Replies (0)MN
Musa N
1 reviews | Active since Jan 2020
5 Mar 2026, 17:43
****mers and *****ster
This company is a Cavan. I ordered from them paid for the product in On the 21 December 2025 and up until today there has been no product. Despite tens of emails still no product except the automatic response that is the same everytime it's like you are responded to by a machine. I have asked for a refund since they cannot deliver still no refund. Instead they sent me numbers that they claimed are of the post office but when I called those numbers they are the numbers of an ABSA bank. I am warning everybody who is thinking of buying anything from this company that these are the biggest ****mers I have ever come across in this country. They are in a business of ****ming people
Helpful (0)
|Replies (0)MN
Musa N
1 reviews | Active since Jan 2020
5 Mar 2026, 17:43
****mers and *****ster
This company is a Cavan. I ordered from them paid for the product in On the 21 December 2025 and up until today there has been no product. Despite tens of emails still no product except the automatic response that is the same everytime it's like you are responded to by a machine. I have asked for a refund since they cannot deliver still no refund. Instead they sent me numbers that they claimed are of the post office but when I called those numbers they are the numbers of an ABSA bank. I am warning everybody who is thinking of buying anything from this company that these are the biggest ****mers I have ever come across in this country. They are in a business of ****ming people
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Replies (0)MB
Moyra B
1 reviews | Active since Jan 2020
25 Feb 2026, 10:49
HEALTHWISE SOUTH AFRICA IS A ****
Good day - NO IT IS NOT A GOOD DAY. 2 MONTHS LATER, AND I STILL HJAVE NOT RECEIVED MY ORDER FROM HEALTHWISE SOUTH AFRICA. I was advised that the parcel is at Courier Guy, with the tracking app. Phoned Courier Guy, both Walmer Park and Figtree. Neither of them have the parcel, and do not have anything on my name, email address, definitely not the tracking number I was given. I am totally and absolutely disgusted with the lack of information as to where my parcel may be. The only other thing that I have is an ORDER number Order number 10251, having purchased in good faith. If this is not yourselves then please note that your face book and other options have been hacked - at my expense. I am a retired woman of 69, with a husband of 78, and have relatives who both have dementia who I have to assist, so I cannot afford the loss of R1000. Please return my money. Regards Moyra Shipping method Express Delivery with The Courier Guy – Insured + Priority Dispatch Track DLSP6495421467562329 Delivered ( 32 days) ZA 2026-02-16T10:57:00+02:00 At Office , In Delivery Office Track Information Last Track Number：Last shipping line：Packet Status：DeliveredShipping days：32 At Office , In Delivery Office 2026-02-16T10:57:00+02:00Request Latest At Office, First Notification to recipient 2026-02-16T10:52:00+02:00 In Transit, Dispatched 2026-02-13T11:35:00+02:00 In Transit, Receive item at sorting centre 2026-02-12T10:49:00+02:00 In Transit, Dispatched 2026-01-27T11:06:00+02:00 In Transit, Returned from Customs 2026-01-26T10:59:00+02:00 Held In customs, Item sent to Customs 2026-01-15T02:57:00+02:00 In Transit, Incoming International 2026-01-15T02:40:00+02:00 Shipment information received. 2025-12-23 00:32:16 Shipment processing at facility. 2025-12-17 10:53:39 Healthwise South Africa Tue 24 Feb, 12:32 (1 day ago) to me Dear Moyra, Thank you for reaching out to us regarding your parcel. I sincerely apologize for the distress and inconvenience this situation has caused you, especially considering your circumstances. I understand that you have been in contact with Courier Guy and have not received the assistance you need. Given the tracking information you provided, it appears that the parcel has been marked as delivered, but it is concerning that neither of the locations you contacted has any record of it. To help resolve this issue, I recommend that you coordinate with your local post office as they may have additional information regarding the delivery status of your parcel. They can sometimes provide insights that courier services may not have readily available. Additionally, please ensure that you have your order number (10251) and tracking number (DLSP6495421467562329) on hand when you reach out to them, as this will help facilitate the inquiry. If you continue to experience difficulties or if you believe that your parcel has indeed been lost, please do not hesitate to contact us again. We are committed to assisting you and ensuring that your concerns are addressed promptly. Thank you for your understanding and patience in this matter. Best regards, Angelica Healthwise South Africa MoB What do you want <mointhehage@gmail.com> 12:19 (23 minutes ago) to Healthwise Angelica, i paid for my parcel to be sent to me and it was insured as well. Courier guys do not have such long nnumbers. I think you ar a bunch of ****** so do read about it later today on facebook. if you had any consideration for uour CLIENTS/CUSTOMERS, you would try and find the parcel yourselves. It is now more than TWO MONTHS SINCE I PAID, and you and your business have done NITHING TO ASSIST ME YO HIND MY PARCELor refund me. Moyra Buchanan
Helpful (0)
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Moyra B
1 reviews | Active since Jan 2020
25 Feb 2026, 10:49
HEALTHWISE SOUTH AFRICA IS A ****
Good day - NO IT IS NOT A GOOD DAY. 2 MONTHS LATER, AND I STILL HJAVE NOT RECEIVED MY ORDER FROM HEALTHWISE SOUTH AFRICA. I was advised that the parcel is at Courier Guy, with the tracking app. Phoned Courier Guy, both Walmer Park and Figtree. Neither of them have the parcel, and do not have anything on my name, email address, definitely not the tracking number I was given. I am totally and absolutely disgusted with the lack of information as to where my parcel may be. The only other thing that I have is an ORDER number Order number 10251, having purchased in good faith. If this is not yourselves then please note that your face book and other options have been hacked - at my expense. I am a retired woman of 69, with a husband of 78, and have relatives who both have dementia who I have to assist, so I cannot afford the loss of R1000. Please return my money. Regards Moyra Shipping method Express Delivery with The Courier Guy – Insured + Priority Dispatch Track DLSP6495421467562329 Delivered ( 32 days) ZA 2026-02-16T10:57:00+02:00 At Office , In Delivery Office Track Information Last Track Number：Last shipping line：Packet Status：DeliveredShipping days：32 At Office , In Delivery Office 2026-02-16T10:57:00+02:00Request Latest At Office, First Notification to recipient 2026-02-16T10:52:00+02:00 In Transit, Dispatched 2026-02-13T11:35:00+02:00 In Transit, Receive item at sorting centre 2026-02-12T10:49:00+02:00 In Transit, Dispatched 2026-01-27T11:06:00+02:00 In Transit, Returned from Customs 2026-01-26T10:59:00+02:00 Held In customs, Item sent to Customs 2026-01-15T02:57:00+02:00 In Transit, Incoming International 2026-01-15T02:40:00+02:00 Shipment information received. 2025-12-23 00:32:16 Shipment processing at facility. 2025-12-17 10:53:39 Healthwise South Africa Tue 24 Feb, 12:32 (1 day ago) to me Dear Moyra, Thank you for reaching out to us regarding your parcel. I sincerely apologize for the distress and inconvenience this situation has caused you, especially considering your circumstances. I understand that you have been in contact with Courier Guy and have not received the assistance you need. Given the tracking information you provided, it appears that the parcel has been marked as delivered, but it is concerning that neither of the locations you contacted has any record of it. To help resolve this issue, I recommend that you coordinate with your local post office as they may have additional information regarding the delivery status of your parcel. They can sometimes provide insights that courier services may not have readily available. Additionally, please ensure that you have your order number (10251) and tracking number (DLSP6495421467562329) on hand when you reach out to them, as this will help facilitate the inquiry. If you continue to experience difficulties or if you believe that your parcel has indeed been lost, please do not hesitate to contact us again. We are committed to assisting you and ensuring that your concerns are addressed promptly. Thank you for your understanding and patience in this matter. Best regards, Angelica Healthwise South Africa MoB What do you want <mointhehage@gmail.com> 12:19 (23 minutes ago) to Healthwise Angelica, i paid for my parcel to be sent to me and it was insured as well. Courier guys do not have such long nnumbers. I think you ar a bunch of ****** so do read about it later today on facebook. if you had any consideration for uour CLIENTS/CUSTOMERS, you would try and find the parcel yourselves. It is now more than TWO MONTHS SINCE I PAID, and you and your business have done NITHING TO ASSIST ME YO HIND MY PARCELor refund me. Moyra Buchanan
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Replies (0)KH
Katherine H
1 reviews | Active since Jan 2020
10 Feb 2026, 12:29
****S AND ****MERS - STAY AWAY FROM THEM!!!
If I could give minus 10000 stars I would!!!! Bunch of absolute ****ming ****s!! DO NOT BUY FROM THEM EVER!! I wish I had read all these reviews before ordering - nothing but lies and excuses about parcel being retained in customs for review, etc. All auto generated copy paste lies and supposed apologies. Don't believe a word these people tell you, they are ******* and you will never see your purchases or money again.
Helpful (0)
|Replies (0)KH
Katherine H
1 reviews | Active since Jan 2020
10 Feb 2026, 12:29
****S AND ****MERS - STAY AWAY FROM THEM!!!
If I could give minus 10000 stars I would!!!! Bunch of absolute ****ming ****s!! DO NOT BUY FROM THEM EVER!! I wish I had read all these reviews before ordering - nothing but lies and excuses about parcel being retained in customs for review, etc. All auto generated copy paste lies and supposed apologies. Don't believe a word these people tell you, they are ******* and you will never see your purchases or money again.
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Replies (0)SJ
Stephanus J
1 reviews | Active since Jan 2020
8 Dec 2025, 06:32
****mers
These people advertise reading glasses, you pay and they never deliver. They are ****mers
Helpful (0)
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Stephanus J
1 reviews | Active since Jan 2020
8 Dec 2025, 06:32
****mers
These people advertise reading glasses, you pay and they never deliver. They are ****mers
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