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Hearsense
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKL
Kate L
1 reviews | Active since Jan 2020
7 Mar 2025, 05:56
Took the money and never supp**** the hearing aids
Be very careful of this man. My mother went to see him and he insisted she paid that day for her hearing aids which she did, it was over R35,000. He never supp**** the hearing aids.
Helpful (0)
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Kate L
1 reviews | Active since Jan 2020
7 Mar 2025, 05:56
Took the money and never supp**** the hearing aids
Be very careful of this man. My mother went to see him and he insisted she paid that day for her hearing aids which she did, it was over R35,000. He never supp**** the hearing aids.
0
Replies (0)SS
Shivad S
1 reviews | Active since Jan 2020
7 Mar 2020, 08:45
Worst Customer Service Ever
BEWARE - I do not recommend using He****nse!! The worst customer service I have ever experienced! I paid for my hearing aids and Klaus had to take it back for "service". This was in September and I am waiting for over 5 months! I have contacted Klaus over 10 times getting the same excuses. Now he doesn't respond or take my calls. I can't get hold of Klaus and their office! Thieves!!!!
Helpful (0)
|Replies (0)SS
Shivad S
1 reviews | Active since Jan 2020
7 Mar 2020, 08:45
Worst Customer Service Ever
BEWARE - I do not recommend using He****nse!! The worst customer service I have ever experienced! I paid for my hearing aids and Klaus had to take it back for "service". This was in September and I am waiting for over 5 months! I have contacted Klaus over 10 times getting the same excuses. Now he doesn't respond or take my calls. I can't get hold of Klaus and their office! Thieves!!!!
0
Replies (0)OD
Olivia D
1 reviews | Active since Jan 2020
19 Nov 2018, 19:10
Bad Service - He****nse Claremont Cape Town
Good Day I would like to share my review on He****nse Dreyer Street Claremont Cape Town. The bad service my mother received. My mother has been attending this hearing institutions for some years & gets her hearing aids replaced by them. Never had she been so belittled by anyone in her life, she is 77 years old. Getting send terrible rude messages requesting payment. Not even a week after receiving treatment. On this institution website the following is displayed: Payment Options & Medical Aids - We provide a national service for all medical aids. They were suppose to submit the claim to the Medical Aid but never did. The one message was: I know you've been a customer for years but I don't trust you and much worse was send. So I would like to report this type of behaviour so people know who they dealing with and don't support a business like this. They should not be in business if this is how they treat people, inhuman!
Helpful (0)
|Replies (0)OD
Olivia D
1 reviews | Active since Jan 2020
19 Nov 2018, 19:10
Bad Service - He****nse Claremont Cape Town
Good Day I would like to share my review on He****nse Dreyer Street Claremont Cape Town. The bad service my mother received. My mother has been attending this hearing institutions for some years & gets her hearing aids replaced by them. Never had she been so belittled by anyone in her life, she is 77 years old. Getting send terrible rude messages requesting payment. Not even a week after receiving treatment. On this institution website the following is displayed: Payment Options & Medical Aids - We provide a national service for all medical aids. They were suppose to submit the claim to the Medical Aid but never did. The one message was: I know you've been a customer for years but I don't trust you and much worse was send. So I would like to report this type of behaviour so people know who they dealing with and don't support a business like this. They should not be in business if this is how they treat people, inhuman!
0
Replies (0)IC
Irshad C
1 reviews | Active since Jan 2020
16 Jul 2015, 10:15
Poor customer service
I bought a hearing aid from Hearsense for my mother about 4 years ago and I took it in for repairs at the same shop in Claremont. I was told that the repairs do not cost a lot (less than R1000 usually) and so decided to go ahead with it. A few days later Hearsense called me to give a quote which was a lot more than what I expected over R1000. I asked for the specifics of the repairs and until today I have never been communicated anything about the repairs done even though I asked for it many times on email, in person and over the phone. They asked me if I would like to go ahead with the repairs, I was shocked by the price but at the same time I wanted to make sure that the repairs done are worth the money and the hearing aid will last for some time. They told me that they can't give me any guarantee and the hearing aid could last for a week or a month even after the repairs. After emailing the MD, he insisted on me making an upfront payment and I was told that the costs of repairs need to be settled regardless of whether the hearing aid is repaired or not - this is unheard of at any reputable organisations. I had no choice but to make the payment and send the PoP on the same day!!
Helpful (0)
|Replies (0)IC
Irshad C
1 reviews | Active since Jan 2020
16 Jul 2015, 10:15
Poor customer service
I bought a hearing aid from Hearsense for my mother about 4 years ago and I took it in for repairs at the same shop in Claremont. I was told that the repairs do not cost a lot (less than R1000 usually) and so decided to go ahead with it. A few days later Hearsense called me to give a quote which was a lot more than what I expected over R1000. I asked for the specifics of the repairs and until today I have never been communicated anything about the repairs done even though I asked for it many times on email, in person and over the phone. They asked me if I would like to go ahead with the repairs, I was shocked by the price but at the same time I wanted to make sure that the repairs done are worth the money and the hearing aid will last for some time. They told me that they can't give me any guarantee and the hearing aid could last for a week or a month even after the repairs. After emailing the MD, he insisted on me making an upfront payment and I was told that the costs of repairs need to be settled regardless of whether the hearing aid is repaired or not - this is unheard of at any reputable organisations. I had no choice but to make the payment and send the PoP on the same day!!
0
Replies (0)