Don't buy Heat King fireplace!!!!

Here’s a polished version of your review, maintaining the emphasis on your We bought a fireplace from Heat King in Randburg about a year and a half ago during winter. We paid for everything, including all the parts, the chimney, and installation. At the time, the salesperson who assisted us, Evelin, was absolutely wonderful and very helpful.

The fireplace was delivered promptly, but due to ongoing construction at my mum’s house, the installation was delayed. When it was finally installed, Heat King’s team had to create a hole in the ceiling and roof to fit the chimney. I trusted that their team knew what they were doing and that this was a professional job. During the winter, the fireplace worked perfectly, and we were satisfied.

However, come summer and the start of the rains, we noticed water leaking through the area where the chimney had been installed. We contacted Heat King, as we couldn’t understand why a company that claims to be specialists in heating would leave us with a leak in the roof where they had made the hole. Initially, the managers were reluctant to help because several months had passed since the installation, but eventually, they sent a team to address the issue.

The team claimed the problem was due to missing parts from the original installation and assured us it was fixed. This work was done during dry weather, so we couldn’t immediately test if the issue was resolved. To our shock, when it rained again, the water continued to come in. Not only that, but after their second visit, they sprayed the fireplace with some substance that caused the entire house to fill with smoke when we lit it. It took a long time for the coating to burn off completely, but the leaking persisted.

Fast forward to the recent heavy rains in December 2024 and January 2025, and my brother decided to inspect the roof himself. What he found was appalling: not only had Heat King failed to fix the issue, but they had also made the hole even larger. The water has been pouring in, causing the fireplace to start rusting. We are now forced to find and pay someone else to repair the damage they caused.

It’s incredibly frustrating. We paid a significant amount of money, ensured we had all the necessary parts, and were promised proper installation. Instead, we’ve been left with a damaged roof, a rusting fireplace, and no accountability from Heat King. Evelin, who helped us in the store, was kind and professional, but the installation team and after-sales service have been nothing short of a nightmare.

I strongly advise against buying from this company. If you do, make sure to hire a different company for installation, because Heat King’s so-called specialists will leave you with a gaping hole in your roof and no support during the rainy season. It feels like they did a hack job simply because this was in a township.

I am disgusted and disappointed. I wish I could give them negative stars. This experience has been utterly unacceptable, and I wouldn’t recommend Heat King to anyone.

Negative three stars from me!