Beware of Heathrow Taxi Cabs

On 26th July 2022 I prepaid Heathrow Minicabs £45; via Taxipay. This was for a cab to meet me on 4 August arriving at Heathrow T5 on BA 054:-

• I was given a code ---------, as a member on their site • Taxipay were used at the behest of Heathrow Minicabs • All flight and details were given which were acknowledged by email from Heathrow Minicabs. • I spent just over 1 hour looking for their cab service. Eventually on advice by others I was advised to go to ‘level 1’, still no cab, • Following which I searched the taxi and bus areas. • No Heathrow Minicabs were present after an extensive search.

I had to make other arrangements to get to Kings X station. After reaching the station some hours later, I then received an SMS letting me know that the cab was on its way. My reply to this message was ignored. I had prepaid this company. They ignored my SMS reply, at Kings X. For the next month/6weeks I could not get any reply to email correspondence from them nor could I get a reply from tel Nos 02072447744 or 02087578791. Eventually I filled in an online form I found on their website, too which they replied. For approximately the next two months they: • Continually requested the same details of the contract. Including monies and payments. • They denied [3 times] it was them despite the evidence to the contrary • Eventually they made the pretense of investigating the issue. Needless to say that was just a smoke screen. I used approximately 23 emails to them Eventually they claimed they could not find any details of me or the above. Despite me being on their site!