HO
Heaven on Vaal
Unclaimed Business
HO
Heaven on Vaal
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Lawrence G
1 reviews | Active since Jan 2020
21 Feb 2024, 14:04
Disappointing Experience: Poor Customer Service at Heaven on Vaal
On 30 January 2024 we made a booking at Heaven on Vaal,during the booking process, we specifically requested a pet-friendly and wheelchair-friendly accommodation, and we were assured that the establishment met these criteria. However, upon our arrival, we were disappointed to discover that the property's terrain includes steep inclines that would make it extremely difficult and unsafe for my wheelchair-bound mother to navigate. The thought of maneuvering her wheelchair up and down these steep inclines was daunting and ultimately not feasible. Additionally, the suggestion was made by the staff to carry her down two flights of stairs, this is IMPRACTICAL and UNSAFE, as I am not physically capable of doing so. Given these accessibility issues that were not disclosed prior to our arrival, we could not stay at Heaven on Vaal Guesthouse. As a result, I requested a full refund of all deposits that were paid. Despite their acknowledgment of fault, it's been an unreasonable amount of time, and I have yet to receive the refund I am rightfully owed. The lack of follow-through and the apparent disregard for customer satisfaction is truly appalling. As someone who values quality service and fairness in transactions, I cannot in good conscience recommend Heaven on Vaal to others. Their failure to rectify their mistake promptly and their overall poor customer service reflect poorly on their establishment. In conclusion, my experience with Heaven on Vaal has left a bitter taste in my mouth. Until they demonstrate a genuine commitment to resolving customer issues in a timely and satisfactory manner, I suggest potential patrons look elsewhere for their accommodations.
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Lawrence G
1 reviews | Active since Jan 2020
21 Feb 2024, 14:04
Disappointing Experience: Poor Customer Service at Heaven on Vaal
On 30 January 2024 we made a booking at Heaven on Vaal,during the booking process, we specifically requested a pet-friendly and wheelchair-friendly accommodation, and we were assured that the establishment met these criteria. However, upon our arrival, we were disappointed to discover that the property's terrain includes steep inclines that would make it extremely difficult and unsafe for my wheelchair-bound mother to navigate. The thought of maneuvering her wheelchair up and down these steep inclines was daunting and ultimately not feasible. Additionally, the suggestion was made by the staff to carry her down two flights of stairs, this is IMPRACTICAL and UNSAFE, as I am not physically capable of doing so. Given these accessibility issues that were not disclosed prior to our arrival, we could not stay at Heaven on Vaal Guesthouse. As a result, I requested a full refund of all deposits that were paid. Despite their acknowledgment of fault, it's been an unreasonable amount of time, and I have yet to receive the refund I am rightfully owed. The lack of follow-through and the apparent disregard for customer satisfaction is truly appalling. As someone who values quality service and fairness in transactions, I cannot in good conscience recommend Heaven on Vaal to others. Their failure to rectify their mistake promptly and their overall poor customer service reflect poorly on their establishment. In conclusion, my experience with Heaven on Vaal has left a bitter taste in my mouth. Until they demonstrate a genuine commitment to resolving customer issues in a timely and satisfactory manner, I suggest potential patrons look elsewhere for their accommodations.
0
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Johann J
1 reviews | Active since Jan 2020
18 Jan 2021, 09:10
Not Heaven On Vaal
We stayed at Heaven on Vaal from 26 to 28 December. The state of the accommodation, or the unit we used is sub standard! The patio roof slab is cracked/not sealed and water drips on you when sitting at the patio table. The kitchen cupboards where missing and the worktop installed on 38x38 wood stands. The freezer was not working, all our meat defrosted. The 1 room patio door could not lock and the tiles where all broken outside the door, which is a safety hazard! The 1 shower's corners and floor was full of black mold. The other room's toilet was build against a rock protruding the wall, you have to sit sideways on the toilet! You cant use this toilet without the light as you will fall over the rocks, The ceiling fan was ineffective as it is installed right up to the soffit/ceiling. No airflow due to this. There is a TV bracket and cable, with no TV! There was no bedding for the bunk bed or the sleeping couch. Pictures are available for the above and more. I would not recommend HEAVEN ON VAAL to ANYBODY! And still the price was R3000-00 rand per day for 4 people! The booking was made through Africastay.co.za
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Johann J
1 reviews | Active since Jan 2020
18 Jan 2021, 09:10
Not Heaven On Vaal
We stayed at Heaven on Vaal from 26 to 28 December. The state of the accommodation, or the unit we used is sub standard! The patio roof slab is cracked/not sealed and water drips on you when sitting at the patio table. The kitchen cupboards where missing and the worktop installed on 38x38 wood stands. The freezer was not working, all our meat defrosted. The 1 room patio door could not lock and the tiles where all broken outside the door, which is a safety hazard! The 1 shower's corners and floor was full of black mold. The other room's toilet was build against a rock protruding the wall, you have to sit sideways on the toilet! You cant use this toilet without the light as you will fall over the rocks, The ceiling fan was ineffective as it is installed right up to the soffit/ceiling. No airflow due to this. There is a TV bracket and cable, with no TV! There was no bedding for the bunk bed or the sleeping couch. Pictures are available for the above and more. I would not recommend HEAVEN ON VAAL to ANYBODY! And still the price was R3000-00 rand per day for 4 people! The booking was made through Africastay.co.za
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Replies (0)JJ
Johann J
1 reviews | Active since Jan 2020
18 Jan 2021, 09:10
Heaven on Vaal
The conditions at Heaven On Vaal are sub-standard to say the least! The accommodation did not ever have kitchen cupboards at all! A worktop was installed on roof branding wood 38x38mm. The tiles were broken in front of the 1 room sliding door, which is a tripping and safety violation. The sliding door of the room I slept in could not lock at all, which is a safety hazard on remote areas. The rooms are extremely hot inside as the ceiling fans are installed right below the soffit, and no airflow are achieved. You cannot sit straight on the 1 toilet, as rocks protrude the wall. The soffit/slab above the balcony was cracked, and water dripped on us from the unit above while sitting outside. The shower in the room I used, was full of black mold, I showered with my slip slops on! I will never recommend Heaven On Vaal to anybody, and the price they charge is ridiculous for the condition the unit is in!
Helpful (0)
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Johann J
1 reviews | Active since Jan 2020
18 Jan 2021, 09:10
Heaven on Vaal
The conditions at Heaven On Vaal are sub-standard to say the least! The accommodation did not ever have kitchen cupboards at all! A worktop was installed on roof branding wood 38x38mm. The tiles were broken in front of the 1 room sliding door, which is a tripping and safety violation. The sliding door of the room I slept in could not lock at all, which is a safety hazard on remote areas. The rooms are extremely hot inside as the ceiling fans are installed right below the soffit, and no airflow are achieved. You cannot sit straight on the 1 toilet, as rocks protrude the wall. The soffit/slab above the balcony was cracked, and water dripped on us from the unit above while sitting outside. The shower in the room I used, was full of black mold, I showered with my slip slops on! I will never recommend Heaven On Vaal to anybody, and the price they charge is ridiculous for the condition the unit is in!
0
Replies (0)JJ
Johann J
1 reviews | Active since Jan 2020
18 Jan 2021, 09:10
Heaven on Vaal
The conditions at Heaven On Vaal are sub-standard to say the least! The accommodation did not ever have kitchen cupboards at all! A worktop was installed on roof branding wood 38x38mm. The tiles were broken in front of the 1 room sliding door, which is a tripping and safety violation. The sliding door of the room I slept in could not lock at all, which is a safety hazard on remote areas. The rooms are extremely hot inside as the ceiling fans are installed right below the soffit, and no airflow are achieved. You cannot sit straight on the 1 toilet, as rocks protrude the wall. The soffit/slab above the balcony was cracked, and water dripped on us from the unit above while sitting outside. The shower in the room I used, was full of black mold, I showered with my slip slops on! The list goes on! I will never recommend Heaven On Vaal to anybody, and the price they charge is ridiculous for the condition the unit is in!
Helpful (0)
|Replies (0)JJ
Johann J
1 reviews | Active since Jan 2020
18 Jan 2021, 09:10
Heaven on Vaal
The conditions at Heaven On Vaal are sub-standard to say the least! The accommodation did not ever have kitchen cupboards at all! A worktop was installed on roof branding wood 38x38mm. The tiles were broken in front of the 1 room sliding door, which is a tripping and safety violation. The sliding door of the room I slept in could not lock at all, which is a safety hazard on remote areas. The rooms are extremely hot inside as the ceiling fans are installed right below the soffit, and no airflow are achieved. You cannot sit straight on the 1 toilet, as rocks protrude the wall. The soffit/slab above the balcony was cracked, and water dripped on us from the unit above while sitting outside. The shower in the room I used, was full of black mold, I showered with my slip slops on! The list goes on! I will never recommend Heaven On Vaal to anybody, and the price they charge is ridiculous for the condition the unit is in!
0
Replies (0)