jewellers that really DON'T go the extra 1mm...

my parents bought me a ring for my 40th birthday in October 2018. in December I was given the ring. As it was a very pretty ring I wore it mainly on "special" occasions so I'd worn it may be 4 or 5 times if that. on Monday 4 February 2019 I put it on and a while layer noticed that one of the claws were broken. I immediately took it back to the shop for them to repair it for me. As it was barely 2 months old I expected it to be done for free however was quoted the following day by a man called Dewald R780 to fix the claw. The ring itself cost R1380 or there about. I was very disappointed as that was asking me to pay more than half of what the ring cost to repair. I was also annoyed that I was even asked or expected to pay this. My dad then phoned and emailed them and we were told if you buy new tyres and you get a puncture you don't return the tyres! I'm not entirely sure what tyres have to do with a ring however if you buy a tyre that breaks or has a fault you take it back as with anything.

I have no idea what happened to customer service but can guarantee you that this specific jewellers have no idea what it is. I think the lack of any assistance is really rude and just downright appalling.

no refund no exchange ...neither of which I wanted. i just wanted my ring fixed and as it's not an old ring and one buys jewellery to have for a number of years and enjoy not have break after a few times of being worn can not understand why they won't fix it.

don't buy from them all I'm saying - they clearly don't care if you're happy or not...as long as they have their money.