Most unethical and unprofessional audiologist rooms

On the 4th of december 2018 my grans hearing aids whe to heidi allan umhlanga for a service. They advised it will take a week. I call a week later they cannot give me any feedback nor do tasneem and belinda know whats going on and neither did they bother doing a follow up with the manufacturer. They said they will follow up and let me know, but didnt bother. I called again today the 12th, they still didnt bother doing a follow up and still dont know whats going on. This is a lot of unprofessional people and i seriously advise that no one uses them as after you purchase your hearing aids they do not care about after care service and also have no work ethics. Will never use them again.