Deliberate ignorance

Come on Kia Somerset why pretend that you're not aware of worldwide air bag clock spring recalls on Cerato/Sorento/Rio. This is freely available on the Internet, your international counterparts are aware of this defect and they're attending to it without any cost to the customer. Dencil even knew what the problem was without a thorough diagnostic. I am being pushed from pillar to post. I must write to customer care, so the dealer principal and the service manager aren't aware of this defect, this can only be resolved through customer care.