FT
Florence T
Active since Oct 2010
55
Reviews
0
Industries
Reviews
55 reviews13 months ago
Appalling service and disregard for customers.
The most pathetic service you can ever find. Somerset Kia doesn't care about customers. They disregard customers, I feel disrespected right now. Took my car in on Saturday the 15th March only to be told that their service department was closed contrary their website and sms sent. Spoke to David the Principal of the dealership who apologised and promised that he will arrange for me someone to service my car this Saturday, 22 Mar. To my dismay thar isn't the case. Yesterday the 17th March I received an sms notifying me that my car has been booked in for a service today without anyone contacting me. Called today spoke to Melisa, who said they will not make an exception she spoke to David. Mind you I have sent an email to David who hasn't responded to it. Melissa insist that I canbring in my car after work. I finished at 1700 and I will probably be stuck in traffic because I drive on the N2 from the Airport. I didn't plan to take my car in today not in the morning or the evening but she doesn't seem to understand this. What appalling service is this.
0 replies
15 months ago
Pathetic customer service
Their customer service is pathetic at their Sanctuary Clothing Store. I have reported this to their customer care, received a reference but no one has contacted me. So I am not surprised of their staff behaviour. The way they carry on they will close more stores and not see any positive financial results on their balance sheet.
53 replies
18 months ago
Dishonest staff
I received the most pathetic service from Joy when I went to report my bag which I left in the bus I just got off from. I was on bus 726 and it wasn't even 30 minutes that the bus left when I realised that I left one of my bags. The bus was on its way to the depo, I was advised by her to wait 2 hours, the bag will be sent on the 1200 bus. I then decided to call the call center when the 1200 bus arrived and no one could give me information regarding my bag. I spoke to Celeste who took my number and she will call me back, she didn't call me back instead she called Joy who then suddenly advised me that the bag wasn't found. This is dishonesty at its best.
0 replies
26 months ago
Pathetic organisation
I have been a member of Virgin for quite a number of years. Virgin Active no longer value customers. I have been having issues with their app. It is just not uploading my rewards, I have been battling. Made numerous complaints to no avail. I have been on twitter to sheer frustration. I have DMs to prove it. The Sanctuary Virgin Active staff cannot help neither is the getintouch@virginactive.co.za. The last straw was today when I interacted with the club manager Lee, who was nonchalant, couldn't offer a solution. He blatantly admitted that he he wasn't clued up with the app. I showed him all my communication regarding the problem. He didn't even ask me to forward all the communication to him so that he can escalate from his side. Lack of leadership skills, can't think out of the box. I have never missed a payment on all the years that I have been with them. He didn't even care when I told him that I am glad that I wasn't renewing my membership.
0 replies
28 months ago
*******
These are ******, I have been billed for an account that I haven't even received a card. This is an account which I was told to open by their consultant Grae, when I needed to open the Just Invest account. I only used this account once when I needed to transfer monet into my Just Invest account, now I suddenly receive a letter of demand. Stating that I owe them R203.11, mind you I have invested with them more than what they're demanding. By the way your consultant misled me, she told me that the cheque account is zero fee, I will not incur any fees. Clearly she ****. Bedbank didn't want ne to open the Just Invest account without opening the cheque account, which I found strange. I will be cancelling this ******* account and the Just Invest account.
0 replies
34 months ago
********* Business Practises
Kia Motors South Africa has the worst service you can ever find. Their customer service department is non-existent. They simply do care what their customers have to say to them. I complained about the service I received from their Somerset branch and they didn't even acknowledge my complaint or rep**** to it. Kia Motors South Africa, exercise ********* business practices. A minor service advertised on their website as R999, their agent Donna decided to invoice me for R1499.00. When I queried this she got upset and beame rude. An airbag spring clock, quoted differently by Donna and Jason. Why the price discrepancy for the same item. I am not surprise because I am so used to this. Kia Somerset West operate their business in this manner, it is in their organisational culture to ******* customers, and not to be tranparent on their prices.
0 replies
36 months ago
Pathetic Service
I just had the worst service at Pick 'n Pay Sanctuary. Thabisa who was assisting me with paying my municipal bill, she decided to just press cash without asking me how I will pay. I wasn't even finished with my transaction I still needed to buy electricity and was going to pay with my card. I have been standing for 30 minutes, and was advised that the transaction cannot be voided. Asked for a manager, and Elrico who is the manager was briefed about the situation. Didn't apologise, he just said Thabisa must sorrly it out. Most appalling service I have ever experienced. Thabisa herself didn't apologise. I am not surprised she didn't even greet or acknowledge me prior to starting with the transaction. She was chewing bubble gum.
53 replies
39 months ago
Deliberate ignorance
Come on Kia Somerset why pretend that you're not aware of worldwide air bag clock spring recalls on Cerato/Sorento/Rio. This is freely available on the Internet, your international counterparts are aware of this defect and they're attending to it without any cost to the customer. Dencil even knew what the problem was without a thorough diagnostic. I am being pushed from pillar to post. I must write to customer care, so the dealer principal and the service manager aren't aware of this defect, this can only be resolved through customer care.
0 replies
43 months ago
Beyond Pathetic
The most pathetic company I ever had to deal with. Sent an email on the 13th of September to cancel my monthly armed response service. Received an automated response that one of their agents will be in contact with me, but that hasn't happened. The most pathetic company when it comes to communication with their customers. Nine days later still no response, even though I have a ticket number (E75BC206327BA). The only way to get a response from them; is through this channel. I hope they won't deduct anything from my account, since they are pretending not to have received my email.
133 replies
44 months ago
Greed knows no boundary
Thieves, why deduct R559 if my monthly premiums have been R248. Why did they double my premiums this month, even if it's the one year review why go up by another premium. These are crooks no wonder why the competition board is investigating them for unethical business practices. So much for having this policy since 2003 and this how they repay me for my loyalty
342 replies
Review Distribution
5 Star
4 (7.2727272727272725%)
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0 (0%)
3 Star
1 (1.8181818181818181%)
2 Star
9 (16.363636363636363%)
1 Star
41 (74.54545454545455%)