KM
Kia Motors South Africa
Unclaimed Business
KM
Kia Motors South Africa
Unclaimed Business
78 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Kia Motors South Africa faces significant challenges across nearly all aspects of the customer experience. While a handful of individual staff members receive outstanding praise by name, the overwhelming pattern reveals recurring vehicle defects, poor workshop diagnostics, opaque finance practices, and a communication culture where customers consistently report being ignored or ghosted after raising complaints.
Top Strengths:
- •Staff Professionalism & Conduct: A notable cluster of reviews praise individual staff by name, including Libo, Pietro, Kabelo, and Byron, for patience, transparency, and genuine care. These standout employees drive the few positive experiences customers describe.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#4
in Car Brands
NPS Score
-66
Recommended: Unlikely
Review Distribution
1.9|78 Reviews
May '25 - Apr '26
5(19.1%)
4(1.5%)
3(0%)
2(2.9%)
1(76.5%)
5(19.1%)
4(1.5%)
3(0%)
2(2.9%)
1(76.5%)
Recent reviews (78)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKT
Kelebogile T
1 reviews | Active since Jan 2020
13 Mar 2026, 12:02
Excellent customer service - MS. Zandi Mntande
I would like to express my sincere appreciation for the exceptional customer service I have consistently received from Ms. Zandi Mntande at Kia The Glen since 2023.Ms. Zandi always welcomes me with her warm and infectious smile. She takes the time to go through the vehicle check-in process with me and ensures that I remove all my important belongings from the car before it is taken in for service. She is always patient, professional, and answers all my questions clearly and thoroughly.In my opinion, Ms. Zandi is truly an ambassador for Kia The Glen. Her dedication and outstanding work ethic make every visit a pleasant experience. Because of her excellent service, I confidently recommend that other Kia drivers service their vehicles at Kia The Glen.To the management team, Ms. Zandi is truly a rare gem. Please take good care of her and recognise the value she brings to your organisation.This message is inspired by yet another excellent service experience I received from her yesterday, 12 March 2026.
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Kelebogile T
1 reviews | Active since Jan 2020
13 Mar 2026, 12:02
Excellent customer service - MS. Zandi Mntande
I would like to express my sincere appreciation for the exceptional customer service I have consistently received from Ms. Zandi Mntande at Kia The Glen since 2023.Ms. Zandi always welcomes me with her warm and infectious smile. She takes the time to go through the vehicle check-in process with me and ensures that I remove all my important belongings from the car before it is taken in for service. She is always patient, professional, and answers all my questions clearly and thoroughly.In my opinion, Ms. Zandi is truly an ambassador for Kia The Glen. Her dedication and outstanding work ethic make every visit a pleasant experience. Because of her excellent service, I confidently recommend that other Kia drivers service their vehicles at Kia The Glen.To the management team, Ms. Zandi is truly a rare gem. Please take good care of her and recognise the value she brings to your organisation.This message is inspired by yet another excellent service experience I received from her yesterday, 12 March 2026.
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Replies (0)GS
Gurswin S
1 reviews | Active since Jan 2020
13 Mar 2026, 09:33
Waiting 48 days for license and number plates
I bought a car at Kia Somerset west and my license and number plates was only delivered to me after 48 days off waiting and driving with two temporary licenses and both expired before they came to replace or issue my own license and plates.also on the day off collection the car was not ready for me to take delivery and I had to return later the day to collect. This is very unprofessional and the service is very bad. I like the brand but the customer service is very bad and they can be lucky that I was not issued with a fine for driving a car with no license
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Gurswin S
1 reviews | Active since Jan 2020
13 Mar 2026, 09:33
Waiting 48 days for license and number plates
I bought a car at Kia Somerset west and my license and number plates was only delivered to me after 48 days off waiting and driving with two temporary licenses and both expired before they came to replace or issue my own license and plates.also on the day off collection the car was not ready for me to take delivery and I had to return later the day to collect. This is very unprofessional and the service is very bad. I like the brand but the customer service is very bad and they can be lucky that I was not issued with a fine for driving a car with no license
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Nikitha S
1 reviews | Active since Jan 2020
11 Mar 2026, 00:45
Unprofessional conduct
The Durban Kia Renault service department provides a substandard level of client service, as evidenced by the lack of clear communication regarding return transportation during this morning's shuttle drop-offs. After being informed that my vehicle was ready, I waited over an hour for a driver who never arrived, only to learn that no pickup had been scheduled because the representative abruptly ended our initial call before I could request transportation. The reasons for his failure to inquire or offer assistance, as well as the driver's defensive conduct when confirming the scheduled pickup, remain unexplained. I am writing to formally inquire about your established communication protocols and the standard timeframe for follow-up regarding my arrival status, as I am concerned that the inconsistent treatment I have experienced is discriminatory and rooted in my identity as a Black woman. The appalling condition of my vehicle and the misplacement of my keys represent a wholly unacceptable level of service that falls significantly below the professional standards expected of your dealership. While I acknowledge the prevalence of English, I recommend the utilization of all official languages, as a more patient interaction with a representative fluent in my native language might have resulted in a more favorable outcome. Upon vehicle drop-off, the dealership should be fully informed regarding the client's specific preferences and service requirements, including the necessity of a pick-up service. I maintain two vehicle accounts with your organization and deeply regret entering into a professional relationship with your firm. Had it not been for the intervention of my sales consultant, Mr. M. Nkosi, I am uncertain how the day would have concluded.
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Nikitha S
1 reviews | Active since Jan 2020
11 Mar 2026, 00:45
Unprofessional conduct
The Durban Kia Renault service department provides a substandard level of client service, as evidenced by the lack of clear communication regarding return transportation during this morning's shuttle drop-offs. After being informed that my vehicle was ready, I waited over an hour for a driver who never arrived, only to learn that no pickup had been scheduled because the representative abruptly ended our initial call before I could request transportation. The reasons for his failure to inquire or offer assistance, as well as the driver's defensive conduct when confirming the scheduled pickup, remain unexplained. I am writing to formally inquire about your established communication protocols and the standard timeframe for follow-up regarding my arrival status, as I am concerned that the inconsistent treatment I have experienced is discriminatory and rooted in my identity as a Black woman. The appalling condition of my vehicle and the misplacement of my keys represent a wholly unacceptable level of service that falls significantly below the professional standards expected of your dealership. While I acknowledge the prevalence of English, I recommend the utilization of all official languages, as a more patient interaction with a representative fluent in my native language might have resulted in a more favorable outcome. Upon vehicle drop-off, the dealership should be fully informed regarding the client's specific preferences and service requirements, including the necessity of a pick-up service. I maintain two vehicle accounts with your organization and deeply regret entering into a professional relationship with your firm. Had it not been for the intervention of my sales consultant, Mr. M. Nkosi, I am uncertain how the day would have concluded.
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Replies (0)RK
Randall K
1 reviews | Active since Jan 2020
27 Feb 2026, 10:23
NEW CAR FAULTY
I purchased a new 2024 Kia Rio in December 2024, and I am extremely concerned as this is now the second major issue I have experienced with the vehicle. The first incident occurred when the car failed to start. The technician advised that the problem was related to the oil filter, which they then repaired. The second and more serious incident happened this Wednesday. While I was driving, the gearbox mounting and side shaft broke off, essentially causing the CV joint to fail while the vehicle was in motion. The car swerved unexpectedly, and I narrowly avoided a major accident. The car is a major safety risk for a new car with so many issues
Helpful (0)
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Randall K
1 reviews | Active since Jan 2020
27 Feb 2026, 10:23
NEW CAR FAULTY
I purchased a new 2024 Kia Rio in December 2024, and I am extremely concerned as this is now the second major issue I have experienced with the vehicle. The first incident occurred when the car failed to start. The technician advised that the problem was related to the oil filter, which they then repaired. The second and more serious incident happened this Wednesday. While I was driving, the gearbox mounting and side shaft broke off, essentially causing the CV joint to fail while the vehicle was in motion. The car swerved unexpectedly, and I narrowly avoided a major accident. The car is a major safety risk for a new car with so many issues
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Replies (0)L
Lebogang
1 reviews | Active since Jan 2020
27 Feb 2026, 09:30
Kia menlyn noxolo the worst service ever
Kia menlyn , the car was brought in for diagnosis was told I need to make a booking I called and gave all information required including my email and cell number for booking i sent someone to deliver the car,it stayed with Kia 2 days I was sent an sms with a link to follow up on WhatsApp when I tried following up no one was replying and to show it was on purpose I sent someone to go check what's happening the person was shown my WhatsApp message on their desktop which they still did not reply Second day was told I will get feedback by end of day which by 3:30 pm I called in due to no response on WhatsApp a lady by the name of noxolo (noxi) who promises to send quotes and everything about the car diagnosis did not do At first when I called for booking they said they will only charge diagnosis fee of around 1300 if M sure rejects my claim , next thing I am told I will first have to pay R4600 for them to submit a claim which was never communicated to me. The person I sent to Kia the second day called me with his phone and put me on loudspeaker to speak to noxolo she said to me I can't claim for clutch issue because that is dependant on the driver I told her but M sure is the told me to submit this claim,next thing today after begging for her to send me an email she now says she called m-sure they said they can't assist with another broken part but they are allowing her to submit a claim for a clutch which she said it's not allowed . Today she calls me back after sending me an email which I rep**** to to tell her am not able to continue with this since figures were never properly disclosed to me ,I tell her what she told me she then becomes disrespectful and say listen without even acknowledging her miscommunication which lead to this very poor service ,now I lost two days of making money with my car and also am losing R1300 for diagnosis
Helpful (0)
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Lebogang
1 reviews | Active since Jan 2020
27 Feb 2026, 09:30
Kia menlyn noxolo the worst service ever
Kia menlyn , the car was brought in for diagnosis was told I need to make a booking I called and gave all information required including my email and cell number for booking i sent someone to deliver the car,it stayed with Kia 2 days I was sent an sms with a link to follow up on WhatsApp when I tried following up no one was replying and to show it was on purpose I sent someone to go check what's happening the person was shown my WhatsApp message on their desktop which they still did not reply Second day was told I will get feedback by end of day which by 3:30 pm I called in due to no response on WhatsApp a lady by the name of noxolo (noxi) who promises to send quotes and everything about the car diagnosis did not do At first when I called for booking they said they will only charge diagnosis fee of around 1300 if M sure rejects my claim , next thing I am told I will first have to pay R4600 for them to submit a claim which was never communicated to me. The person I sent to Kia the second day called me with his phone and put me on loudspeaker to speak to noxolo she said to me I can't claim for clutch issue because that is dependant on the driver I told her but M sure is the told me to submit this claim,next thing today after begging for her to send me an email she now says she called m-sure they said they can't assist with another broken part but they are allowing her to submit a claim for a clutch which she said it's not allowed . Today she calls me back after sending me an email which I rep**** to to tell her am not able to continue with this since figures were never properly disclosed to me ,I tell her what she told me she then becomes disrespectful and say listen without even acknowledging her miscommunication which lead to this very poor service ,now I lost two days of making money with my car and also am losing R1300 for diagnosis
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Replies (0)mM
mathabo M
1 reviews | Active since Jan 2020
26 Feb 2026, 06:45
Terrible service
My Experience at Kia Fourways this morning was horrible. I booked my car via the online service because their number is not working. I book and I get a confirmation mail that my car is booked in. I go this morning and they tell me my car is not booked in and I can leave it and will only get it tomorrow because they didn't receive the booking HOW IS THAT MY PROBLEM??? That is a KIA problem, the manager without any empathy or an apology just looked me straight that I will get it tomorrow, Im so LIVID and I will get my car today come rain or whatever. This is a KIa problem not my problem and please ensure you hire people that have people sklils because the manager didn't display any of those today.
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mathabo M
1 reviews | Active since Jan 2020
26 Feb 2026, 06:45
Terrible service
My Experience at Kia Fourways this morning was horrible. I booked my car via the online service because their number is not working. I book and I get a confirmation mail that my car is booked in. I go this morning and they tell me my car is not booked in and I can leave it and will only get it tomorrow because they didn't receive the booking HOW IS THAT MY PROBLEM??? That is a KIA problem, the manager without any empathy or an apology just looked me straight that I will get it tomorrow, Im so LIVID and I will get my car today come rain or whatever. This is a KIa problem not my problem and please ensure you hire people that have people sklils because the manager didn't display any of those today.
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PE
Pieter E
1 reviews | Active since Jan 2020
19 Feb 2026, 20:07
Poor service Kia ...Kimberley
BOUGHT a Kia Seltos Ex+ 2025/12/12 Day off delivery the Sales Person was not to found nor the Manager ....vehicle was never handed and setting was never shared with us ...also the vehicle headlights was fogged up ...when we quary that theire was now explenation ...after i was looking for some one to give explenation why and what to do the product Manager appeared and made promises to lock a warrenty claim saying it wil take +- 3 weaks ,three days after we took the vehicle i found that all the wheelnuts of the vehicle were rusted ...taking the vehicle back and claim to cansel the deal ...they promised to replace the vehicle ...and that it wil take more or less 3 weaks to do so ...after three weeks the newly replaced vehicle arrived ...two days later found again rusted wheel nuts ...and lights fogging up ...again they promised warrenty claim ...whaiting now almost 2 months ...with now feedback at alll ...Poorer service i never exsperianced before and deffenitely this is not my firts vehicle ...thus to conclude ....think twise before you buy from Kia ....poor service ...luckely i took out maximum warrenty and rest asure i will hold Kia to that ....good luck in making your choice
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Pieter E
1 reviews | Active since Jan 2020
19 Feb 2026, 20:07
Poor service Kia ...Kimberley
BOUGHT a Kia Seltos Ex+ 2025/12/12 Day off delivery the Sales Person was not to found nor the Manager ....vehicle was never handed and setting was never shared with us ...also the vehicle headlights was fogged up ...when we quary that theire was now explenation ...after i was looking for some one to give explenation why and what to do the product Manager appeared and made promises to lock a warrenty claim saying it wil take +- 3 weaks ,three days after we took the vehicle i found that all the wheelnuts of the vehicle were rusted ...taking the vehicle back and claim to cansel the deal ...they promised to replace the vehicle ...and that it wil take more or less 3 weaks to do so ...after three weeks the newly replaced vehicle arrived ...two days later found again rusted wheel nuts ...and lights fogging up ...again they promised warrenty claim ...whaiting now almost 2 months ...with now feedback at alll ...Poorer service i never exsperianced before and deffenitely this is not my firts vehicle ...thus to conclude ....think twise before you buy from Kia ....poor service ...luckely i took out maximum warrenty and rest asure i will hold Kia to that ....good luck in making your choice
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