Very poor service

1. On the 10th of November 2023 at 10:57am you emailed me advising me an 8 ton truck would cost me R4900 and would come with 5 guys to assist me. 2. I was charged R4900 for an 8 ton truck and only three people came with – that included the driver As per the invoice you sent me after many corrections in getting the new address on the invoice 3. The truck was supposed to arrive at 9am on the 8th of April 2023 –and arrived 15min late. 4. My instructions to your guys were simple; remove all the furniture and boxes room for room. 5. They started loading outside stuff I asked them to load, and my bedroom would have been the last room. 6. They did not listen to my instruction; they loaded as many boxes that were not only located in the lounge but in other rooms. 7. I advised them right in the beginning to not touch my tool boxes I will take it to the premises in Robyn car. 8. It took the guys nearly 2 hour to load the truck, and when they got to our new premises not even 30 min to off load. 9. Everything was dumped in the small single garage we have next to the unit including our fridges and two chest freezers. 10. Later on that afternoon my 74 year old mother in-law and 80 year old friend had to dig out the freezer and fridge as all our meat and food was going off. 11. We all got stuck in that garage to get thigs packed correctly and looking for certain items, this included my 10 year old daughter. 12. My fridge never came, my queen size bed was never loaded either, amongst some of the things that should have been loaded in the first place, as I told the guys. We are assisting by moving as many boxes as we can.

Im discussed in the amount we were quoted for. I received a quote during the course of that week before Hello Transporters & Logistics moved us. The quote for was R2500.00 per load and they are based in Krugersdorp. I was going to make use of this quote instead of Marks, as per my email advising him dated 28th of March that is was too expensive and to rather leave the entire deal. I reconsidered his quote as the company has insurance and this cheap one never did and had the amount of guys assisting us with the move, as the other quote was for only 3 guys.

As a result I am still not able to find a box of Knives worth nearly R10.000.00 as almost all of them are imported and a few are very sentimental As I have searched high and low and convinced this box was probably taken to the front of the cab and hidden away.

(This box was taken from my room to the truck) I will never recommend this company to any of my work colleagues or friends, the worst experience I have ever had.

I think this should be exploited on social media for all to see. Very Unprofessional and Very Disappointed in using this company. MY RATING IS EVEN LESS THAN A STAR, WOULDNT RECOMEND THERE SERVICE !

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