Awful experience

After shopping at Hemingways mall today, I Had the most traumatic experience of my life as I was leaving. I requested a bolt driver to transport me home and 5-10 people Surrounded the vehicle and forced me out. I was then forced to go to one of the local taxis of which I refused. How do we now continue doing our shopping at the mall if this is going to happen.. Apparently I'm not the first. Worst day of my life :(