Want to experi3nce the worst. Then cone here

The most despicable service and and utter disappointing and rude experience I have ever encountered.

Firstly When we arrived, our pre payments could not be placed even though we booked from June and payed , we were notified of an incorrect amount outstanding. Secondly, We were promised three 10 sleepers, and were only given one with the excuse that the other two 10 sleepers are not available and the rest would have to be split into 6 and 4 sleepers. Before the holiday even started, already inconvenienced and dissapponted, to which we accommodated. Big mistake because they thought they can take further advantage.

The entire house of the 10 sleepers is full of water of one person trying to take a shower, and according to the maintenance guy, The owner knew of this and tried to repair it to no success ,but still let the place be paid for and inhabited. Furthemore, a small fridge of 220 litres and a two plate stove for a family of 10 was only provided , no TV, no electricity in only a few of the places that are older (units 1-6)but the rest of the units do have electricity when loadshedding hits, a fire pit and fire place with no covering so no fire can be made in the rain and an afdak that is there for nothing as the rain falls right through onto the stoep and chairs. A gate and sliding door doesn't work. There is no wifi that reaches here or that functions when the power is off in the rest of the place.

The reallocated chalets have four plate gas stoves and tvs , neither that work . Had to first overcomplain to the maintenance guy before they decided they could call the owner and when she arrived and we started raising the flooding of the place concern , her response "WE WILL REFUND YOUR MONIES AND YOULL CAN THEN FIND ANOTHER PLACE TO STAY". At this time of the year, where the hell does one find a place????

Only after telling her that she is very rude and out of the way, was her solution to bring is more towels and mop where the water has messed. Only after bringing two extra towels, were we told that they will bring an appropriately sized fridge and get the maintenance guy To come tomorrow morning and that we must please not shower and only bath even after being informed my pregnant wife to which this could pose a risk , to which we were asked another 7 times to just take a bath and buck up to all the other problems. Utterly appaled at the attitude, service and common decency of this place and its owner. Would never come to stay over here again and would advise the same to anyone thinking of doing so!!!!