Allocate a banker to me who’s willing to call me and do their job

This must be the most ridiculous institution that we are supposed to trust with our money more importantly retirement fund ….i have been struggling to get hold of my “apparent” banker ..she sent me an email about looking into investments …I sent her emails never responded that was like 3 months ago and I also she answered the phone told me she’s very busy she’ll call me back it’s been 3 months am still waiting for a call ….its so pathetic that people have to deal with this kind of service for their own money …I honestly feel sorry for the elderly that kept their money with this horrible business..I can only imagine the frustration and the helpless they go through