HC
Hermosa Cosmetics
Unclaimed Business
HC
Hermosa Cosmetics
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
0Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceML
Mamiki L
1 reviews | Active since Jan 2020
8 May 2025, 07:30
Hermosa Flo Cosmetics is a ****
Their online service is horrible, and their response via email is unprofessional and whack. They ****med me my money and don’t want to refund me, they either ignore my email and when they decision respond after days, they lie about my money being provided. It’s been almost a month of them processing my money.
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Mamiki L
1 reviews | Active since Jan 2020
8 May 2025, 07:30
Hermosa Flo Cosmetics is a ****
Their online service is horrible, and their response via email is unprofessional and whack. They ****med me my money and don’t want to refund me, they either ignore my email and when they decision respond after days, they lie about my money being provided. It’s been almost a month of them processing my money.
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Charity S
1 reviews | Active since Jan 2020
13 Feb 2025, 11:36
Hermosa Flor cosmetics awful customer service
Recently order the kids hair range from them and choose to collect in store my surprise they don’t have stock. Five days later I’m still waiting with no feedback after the promised to get back to me
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Charity S
1 reviews | Active since Jan 2020
13 Feb 2025, 11:36
Hermosa Flor cosmetics awful customer service
Recently order the kids hair range from them and choose to collect in store my surprise they don’t have stock. Five days later I’m still waiting with no feedback after the promised to get back to me
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Mapitso M
1 reviews | Active since Jan 2020
13 Dec 2024, 16:26
Bad client service/experience
What a horrible, pathetic and unprofessional service I received from Hermosa/Heirmosa kids. I placed an order on the 25th of November and a second one on the 29th of November. I received the first order 2 weeks later and without any communication and heads up that courier is on the way. I received a call from the courier to say he's at my house while I was out running errands because I'm in the dark I have no idea as to when can I expect my order. I had to make a plan and ask the courier driver to deliver the parcel at another place. Then I sent them an email expressing my dissatisfaction, Rhulani responded and the way she was so casual with me you could tell that she doesn't care about my complaint and even when I asked her when should I expect my second delivery she said before end of this week, guess what? It's end of the week and I haven't received my order nor details about courier and when I should expect my delivery. I've never dealt with such an *********** and unprofessional company online their service is super horrible and if they don't deliver my parcel I'd rather cancel it, get my refund and stop doing business with them because clearly they don't know how to retain a customer. This is by far the worst company I've bought from online with such a horrible, pathetic and unprofessional service they don't know what customer service is. They took my emails lightly and for granted hence I've escalated my complaint here and if they fail to do the right thing I'm going to escalate this complaint further. I'm done dealing with *********** people!
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Mapitso M
1 reviews | Active since Jan 2020
13 Dec 2024, 16:26
Bad client service/experience
What a horrible, pathetic and unprofessional service I received from Hermosa/Heirmosa kids. I placed an order on the 25th of November and a second one on the 29th of November. I received the first order 2 weeks later and without any communication and heads up that courier is on the way. I received a call from the courier to say he's at my house while I was out running errands because I'm in the dark I have no idea as to when can I expect my order. I had to make a plan and ask the courier driver to deliver the parcel at another place. Then I sent them an email expressing my dissatisfaction, Rhulani responded and the way she was so casual with me you could tell that she doesn't care about my complaint and even when I asked her when should I expect my second delivery she said before end of this week, guess what? It's end of the week and I haven't received my order nor details about courier and when I should expect my delivery. I've never dealt with such an *********** and unprofessional company online their service is super horrible and if they don't deliver my parcel I'd rather cancel it, get my refund and stop doing business with them because clearly they don't know how to retain a customer. This is by far the worst company I've bought from online with such a horrible, pathetic and unprofessional service they don't know what customer service is. They took my emails lightly and for granted hence I've escalated my complaint here and if they fail to do the right thing I'm going to escalate this complaint further. I'm done dealing with *********** people!
0
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Gloria B
1 reviews | Active since Jan 2020
13 Sept 2024, 10:05
Urgent Follow-Up on Order – Poor Communication and Delays
Frustration with the poor customer service and lack of communication regarding my order number: HFC26905 placed on 28 August 2024 for delivery in Centurion. After receiving the confirmation email with a message stating, "Thank you for your purchase, we are getting your order ready to be shipped. We will notify you when it is shipped," there was no mention of a turnaround time or expected delivery date. Since then, I have made multiple follow-ups: 2nd September: I followed up via email but received no response. 3rd September: I followed up via WhatsApp and was told that all pre-orders would be dispatched on 4th September and that I would receive a tracking number once my order was ready for collection. 6th September: I requested feedback via WhatsApp but received no reply. 9th September: I followed up again via WhatsApp with no response. 11th September: I finally received a reply stating that the orders would be dispatched between Wednesday and Thursday, yet both days passed without any further communication. It is now 13th September 2024, and I still have not received any update or tracking number for my order. This lack of communication and failure to provide timely updates is extremely disappointing.
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Gloria B
1 reviews | Active since Jan 2020
13 Sept 2024, 10:05
Urgent Follow-Up on Order – Poor Communication and Delays
Frustration with the poor customer service and lack of communication regarding my order number: HFC26905 placed on 28 August 2024 for delivery in Centurion. After receiving the confirmation email with a message stating, "Thank you for your purchase, we are getting your order ready to be shipped. We will notify you when it is shipped," there was no mention of a turnaround time or expected delivery date. Since then, I have made multiple follow-ups: 2nd September: I followed up via email but received no response. 3rd September: I followed up via WhatsApp and was told that all pre-orders would be dispatched on 4th September and that I would receive a tracking number once my order was ready for collection. 6th September: I requested feedback via WhatsApp but received no reply. 9th September: I followed up again via WhatsApp with no response. 11th September: I finally received a reply stating that the orders would be dispatched between Wednesday and Thursday, yet both days passed without any further communication. It is now 13th September 2024, and I still have not received any update or tracking number for my order. This lack of communication and failure to provide timely updates is extremely disappointing.
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Akhona N
1 reviews | Active since Jan 2020
5 Mar 2024, 07:54
Best service by Hermosa Cosmetics
Customer service of this company is the best. I love how respectful the workers are towards customers. They treat all customers equally regardless of color or status. And their products are great.
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Akhona N
1 reviews | Active since Jan 2020
5 Mar 2024, 07:54
Best service by Hermosa Cosmetics
Customer service of this company is the best. I love how respectful the workers are towards customers. They treat all customers equally regardless of color or status. And their products are great.
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Replies (0)