Hertexhaus fourways

I’ve been around for more than half a century. Seldom have I experienced such shocking service as I have from hertex fourways. Spent a substantial amount with them, and without getting into too much detail, They simply will not honor the credits that are due to me for 2 chairs (not received with original delivery) and 1 rug (returned) because the color didn’t work. All we asking for credit not a refund ..have communicated with the manager numerous times but no resolution. It seems they are confused internally. The credit value is approx 5 % of what I’ve already purchased from them. Pathetic and laughable.