Lacking basic customer service and delivery

My experience has been super disappointing and I would not advise individuals to purchase from the website. The communication has been poor and no feedback is given. I have made numerous attempts by email and Instagram texts. There is no telephone number to discuss issues. I have had a couple of long outstanding orders which was promised to be fulfilled by October, the stock never came. No communication or attempt to look into the matter. I requested a refund for all my open orders and again no response. If you own a business and you are here to serve your customers then value and honour them. Please take the review seriously, the matter will not be left like this.