Disgraceful Service from HeyHalfway Tygervalley – A Year of Lies, Disrespect, and Customer Abuse

On 24 October 2024, I made what I thought was a great decision: purchasing a 2021 VW Polo R-Line from HeyHalfway Tygervalley. I couldn’t have been more wrong. From the moment I drove the vehicle off the lot, it was clear that I had been handed a problem, not a product.

The vehicle was delivered defective — the R-Line badge on the front grill was missing, and it made a concerning noise when accelerating. These are not minor issues. For a certified dealership to hand over a car in this state is outrageous and shows a complete lack of quality control and customer respect.

But what followed was even worse — months of being ignored, disrespected, and blatantly dismissed.

The engine noise issue took over two months to resolve. During this period, Quinton, the sales consultant, was a masterclass in poor service: ignoring my messages, failing to communicate, and never taking responsibility. I had to chase after him constantly just to get basic updates. Not once did he check in with me or show even the slightest interest in resolving my concerns.

Meanwhile, the R-Line badge — a simple cosmetic issue — remained unresolved for nearly a full year. I repeatedly followed up, sent messages, and requested assistance, only to be met with the same apathetic silence. When Jerome took over, I had a brief moment of hope — which was quickly shattered. His handling of the situation was equally pathetic. He never followed up, didn’t care to update me, and made no effort whatsoever to show accountability. The lack of professionalism was staggering.

Fast forward to 6 August 2025 — the day the badge was finally supposed to be installed. I dropped the car off at 12:00 PM, and was told it would be ready within an hour. I left the car under the impression I’d be receiving quick, professional service. Instead, I waited around Tygervalley Mall for five hours, only to be told my vehicle wasn’t even there — it had been taken offsite without my permission, using my own petrol, and no one could say when it would be back.

Did anyone from the dealership offer me transport to pick up the car? No. Did anyone communicate the delay ahead of time? No. Did anyone apologize or take accountability? Absolutely not.

At 5 PM, I had enough. I walked 2 kilometres on foot from the mall back to the dealership — because nobody cared enough to come pick me up or send a vehicle. I had been dropped off earlier by their team, yet they left me stranded like an inconvenience they were done dealing with. When I finally arrived, I was met with indifference. Jerome brushed off my complaint about the fuel and had the nerve to walk away, leaving me standing outside.

To add insult to injury — because of all this chaos, I was unable to fetch my children from school. As a parent, there are few things more upsetting than letting your children down due to someone else’s incompetence and negligence. HeyHalfway’s failure to respect my time and honor their commitments had a direct impact on my family.

This entire experience has been an ongoing display of poor service, zero communication, no accountability, and utter disregard for the customer. I’ve spent nearly a year chasing after a dealership that simply didn’t care. Once the sale was made, I was treated as a burden, not a client.

To prospective customers: STAY AWAY from HeyHalfway Tygervalley. They will gladly take your money, but once that contract is signed, you’re on your own. You will be ignored. You will be dismissed. You will regret it.

To HeyHalfway Tygervalley: You should be ashamed. This is not just bad service — this is a systemic failure in how you treat the very people who keep your business alive. Until you understand that service after the sale matters just as much as the sale itself, you will continue losing customers like me — and many more.