H
Heyhalfway
Unclaimed Business
H
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Heyhalfway
Heyhalfway has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Heyhalfway across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Kim S
1 reviews | Active since Jan 2020
24 Nov 2025, 10:33
Non-Disclosure
Purchased a Haval from Hey Halfway - Tygervalley in October 2024. Later discovered prior work done that was not disclosed at the time of sale. Currently working with MIOSA to resolve the matter. Hoping for a fair outcome.
Helpful (0)
|Replies (0)KS
Kim S
1 reviews | Active since Jan 2020
24 Nov 2025, 10:33
Non-Disclosure
Purchased a Haval from Hey Halfway - Tygervalley in October 2024. Later discovered prior work done that was not disclosed at the time of sale. Currently working with MIOSA to resolve the matter. Hoping for a fair outcome.
0
Replies (0)BN
Buyile N
1 reviews | Active since Jan 2020
6 Aug 2025, 17:15
Disgraceful Service from HeyHalfway Tygervalley – A Year of Lies, Disrespect, and Customer Abuse
On 24 October 2024, I made what I thought was a great decision: purchasing a 2021 VW Polo R-Line from HeyHalfway Tygervalley. I couldn’t have been more wrong. From the moment I drove the vehicle off the lot, it was clear that I had been handed a problem, not a product. The vehicle was delivered defective — the R-Line badge on the front grill was missing, and it made a concerning noise when accelerating. These are not minor issues. For a certified dealership to hand over a car in this state is outrageous and shows a complete lack of quality control and customer respect. But what followed was even worse — months of being ignored, disrespected, and blatantly dismissed. The engine noise issue took over two months to resolve. During this period, Quinton, the sales consultant, was a masterclass in poor service: ignoring my messages, failing to communicate, and never taking responsibility. I had to chase after him constantly just to get basic updates. Not once did he check in with me or show even the slightest interest in resolving my concerns. Meanwhile, the R-Line badge — a simple cosmetic issue — remained unresolved for nearly a full year. I repeatedly followed up, sent messages, and requested assistance, only to be met with the same apathetic silence. When Jerome took over, I had a brief moment of hope — which was quickly shattered. His handling of the situation was equally pathetic. He never followed up, didn’t care to update me, and made no effort whatsoever to show accountability. The lack of professionalism was staggering. Fast forward to 6 August 2025 — the day the badge was finally supposed to be installed. I dropped the car off at 12:00 PM, and was told it would be ready within an hour. I left the car under the impression I’d be receiving quick, professional service. Instead, I waited around Tygervalley Mall for five hours, only to be told my vehicle wasn’t even there — it had been taken offsite without my permission, using my own petrol, and no one could say when it would be back. Did anyone from the dealership offer me transport to pick up the car? No. Did anyone communicate the delay ahead of time? No. Did anyone apologize or take accountability? Absolutely not. At 5 PM, I had enough. I walked 2 kilometres on foot from the mall back to the dealership — because nobody cared enough to come pick me up or send a vehicle. I had been dropped off earlier by their team, yet they left me stranded like an inconvenience they were done dealing with. When I finally arrived, I was met with indifference. Jerome brushed off my complaint about the fuel and had the nerve to walk away, leaving me standing outside. To add insult to injury — because of all this chaos, I was unable to fetch my children from school. As a parent, there are few things more upsetting than letting your children down due to someone else’s incompetence and negligence. HeyHalfway’s failure to respect my time and honor their commitments had a direct impact on my family. This entire experience has been an ongoing display of poor service, zero communication, no accountability, and utter disregard for the customer. I’ve spent nearly a year chasing after a dealership that simply didn’t care. Once the sale was made, I was treated as a burden, not a client. To prospective customers: STAY AWAY from HeyHalfway Tygervalley. They will gladly take your money, but once that contract is signed, you’re on your own. You will be ignored. You will be dismissed. You will regret it. To HeyHalfway Tygervalley: You should be ashamed. This is not just bad service — this is a systemic failure in how you treat the very people who keep your business alive. Until you understand that service after the sale matters just as much as the sale itself, you will continue losing customers like me — and many more.
Helpful (0)
|Replies (0)BN
Buyile N
1 reviews | Active since Jan 2020
6 Aug 2025, 17:15
Disgraceful Service from HeyHalfway Tygervalley – A Year of Lies, Disrespect, and Customer Abuse
On 24 October 2024, I made what I thought was a great decision: purchasing a 2021 VW Polo R-Line from HeyHalfway Tygervalley. I couldn’t have been more wrong. From the moment I drove the vehicle off the lot, it was clear that I had been handed a problem, not a product. The vehicle was delivered defective — the R-Line badge on the front grill was missing, and it made a concerning noise when accelerating. These are not minor issues. For a certified dealership to hand over a car in this state is outrageous and shows a complete lack of quality control and customer respect. But what followed was even worse — months of being ignored, disrespected, and blatantly dismissed. The engine noise issue took over two months to resolve. During this period, Quinton, the sales consultant, was a masterclass in poor service: ignoring my messages, failing to communicate, and never taking responsibility. I had to chase after him constantly just to get basic updates. Not once did he check in with me or show even the slightest interest in resolving my concerns. Meanwhile, the R-Line badge — a simple cosmetic issue — remained unresolved for nearly a full year. I repeatedly followed up, sent messages, and requested assistance, only to be met with the same apathetic silence. When Jerome took over, I had a brief moment of hope — which was quickly shattered. His handling of the situation was equally pathetic. He never followed up, didn’t care to update me, and made no effort whatsoever to show accountability. The lack of professionalism was staggering. Fast forward to 6 August 2025 — the day the badge was finally supposed to be installed. I dropped the car off at 12:00 PM, and was told it would be ready within an hour. I left the car under the impression I’d be receiving quick, professional service. Instead, I waited around Tygervalley Mall for five hours, only to be told my vehicle wasn’t even there — it had been taken offsite without my permission, using my own petrol, and no one could say when it would be back. Did anyone from the dealership offer me transport to pick up the car? No. Did anyone communicate the delay ahead of time? No. Did anyone apologize or take accountability? Absolutely not. At 5 PM, I had enough. I walked 2 kilometres on foot from the mall back to the dealership — because nobody cared enough to come pick me up or send a vehicle. I had been dropped off earlier by their team, yet they left me stranded like an inconvenience they were done dealing with. When I finally arrived, I was met with indifference. Jerome brushed off my complaint about the fuel and had the nerve to walk away, leaving me standing outside. To add insult to injury — because of all this chaos, I was unable to fetch my children from school. As a parent, there are few things more upsetting than letting your children down due to someone else’s incompetence and negligence. HeyHalfway’s failure to respect my time and honor their commitments had a direct impact on my family. This entire experience has been an ongoing display of poor service, zero communication, no accountability, and utter disregard for the customer. I’ve spent nearly a year chasing after a dealership that simply didn’t care. Once the sale was made, I was treated as a burden, not a client. To prospective customers: STAY AWAY from HeyHalfway Tygervalley. They will gladly take your money, but once that contract is signed, you’re on your own. You will be ignored. You will be dismissed. You will regret it. To HeyHalfway Tygervalley: You should be ashamed. This is not just bad service — this is a systemic failure in how you treat the very people who keep your business alive. Until you understand that service after the sale matters just as much as the sale itself, you will continue losing customers like me — and many more.
0
Replies (0)DS
Donovan S
1 reviews | Active since Jan 2020
8 May 2024, 16:16
*** service
What a *** experience. I was selling my vehicle and all the documents that they asked me to send in, I did. Not a response at all after that. Shockingly BAD service from a company that so called buys your vehicle.
Helpful (0)
|Replies (0)DS
Donovan S
1 reviews | Active since Jan 2020
8 May 2024, 16:16
*** service
What a *** experience. I was selling my vehicle and all the documents that they asked me to send in, I did. Not a response at all after that. Shockingly BAD service from a company that so called buys your vehicle.
0
Replies (0)GJ
Grant J
1 reviews | Active since Jan 2020
5 Jun 2023, 04:53
Purchase of Ford Ranger
I purchased a 2020 Ford Ranger with 90,000kms on it in April 2023 from HeyHalfWay Belville WC which I paid to have delivered to their Branch in Fourways Gauteng. When I went to collect that vehicle I noted a few things that needed to be resolved on the vehicle including scratches on the bumper, chips on windscreen, door lock not working and radio not working. The 1st two items were resolved by HeyHalfWay and I had to take the Vehicle to Ford for the last two items. Ford informed me that both doors & roof of the vehicle had been resprayed recently and that the lock had been incorrectly reinstalled on the wrong door hence it was swapped to the correct door and now works. When I queried this with the sales person on an email as I was under the impression that the vehicle was accident free I did not get a reply. Also the registration process has not been completed nearly two months later even though I purchased the vehicle with cash and supp**** all documents from my side on purchase. The Sales Person is slow to revert to me on this and later asked for my documents already supp****. I can't say that I am impressed with the service to date. :-(
Helpful (0)
|Replies (0)GJ
Grant J
1 reviews | Active since Jan 2020
5 Jun 2023, 04:53
Purchase of Ford Ranger
I purchased a 2020 Ford Ranger with 90,000kms on it in April 2023 from HeyHalfWay Belville WC which I paid to have delivered to their Branch in Fourways Gauteng. When I went to collect that vehicle I noted a few things that needed to be resolved on the vehicle including scratches on the bumper, chips on windscreen, door lock not working and radio not working. The 1st two items were resolved by HeyHalfWay and I had to take the Vehicle to Ford for the last two items. Ford informed me that both doors & roof of the vehicle had been resprayed recently and that the lock had been incorrectly reinstalled on the wrong door hence it was swapped to the correct door and now works. When I queried this with the sales person on an email as I was under the impression that the vehicle was accident free I did not get a reply. Also the registration process has not been completed nearly two months later even though I purchased the vehicle with cash and supp**** all documents from my side on purchase. The Sales Person is slow to revert to me on this and later asked for my documents already supp****. I can't say that I am impressed with the service to date. :-(
0
Replies (0)FP
FWT P
1 reviews | Active since Jan 2020
9 Feb 2022, 21:22
Fantastic Service @ Heyhalfway.com
Top notch service & such a pleasant experience to by a car here! Maybe the best I ever experienced.. It is apparent that the Halfway Group sourced the best to work for the newly established Heyhalfway.com! Cindy the friendly administrator handled everything immediately & professionally. Jacques, the salesman is the best. Sorted some minor issues afterwards. For example he immediately arranged that I be refunded for a new battery that gave up life a week after I took delivery of the car. He even came to install a bonnet protector & applied a tricky load bay protection sticker at my home in Pretoria. You just won't beat this service! Please give everybody there a pay increase! Thanks for everyone Heyhalfway.com!
Helpful (0)
|Replies (0)FP
FWT P
1 reviews | Active since Jan 2020
9 Feb 2022, 21:22
Fantastic Service @ Heyhalfway.com
Top notch service & such a pleasant experience to by a car here! Maybe the best I ever experienced.. It is apparent that the Halfway Group sourced the best to work for the newly established Heyhalfway.com! Cindy the friendly administrator handled everything immediately & professionally. Jacques, the salesman is the best. Sorted some minor issues afterwards. For example he immediately arranged that I be refunded for a new battery that gave up life a week after I took delivery of the car. He even came to install a bonnet protector & applied a tricky load bay protection sticker at my home in Pretoria. You just won't beat this service! Please give everybody there a pay increase! Thanks for everyone Heyhalfway.com!
0
Replies (0)ZS
Zita Sigel-Schmitzer
1 reviews | Active since Jan 2020
11 Jan 2022, 06:16
Heyhalfway Fourways- Great service and value
Great service from Heyhalfway Fourways. Sales assistant Azarel Naidu was a pleasure to deal with when purchasing a pre owned vehicle from Heyhalfway in Fourways. The service and knowledge he provided were great, the car was in a fantastic condition and the dealership was honest and professional. Really good experience in such a cutthroat industry .
Helpful (0)
|Replies (0)ZS
Zita Sigel-Schmitzer
1 reviews | Active since Jan 2020
11 Jan 2022, 06:16
Heyhalfway Fourways- Great service and value
Great service from Heyhalfway Fourways. Sales assistant Azarel Naidu was a pleasure to deal with when purchasing a pre owned vehicle from Heyhalfway in Fourways. The service and knowledge he provided were great, the car was in a fantastic condition and the dealership was honest and professional. Really good experience in such a cutthroat industry .
0
Replies (0)