Gerrie refuses to give service

Most pathetic service from both Multichoice and Hi-Lite located at Mall of the South. Had a runaround from both for a week and a half about an extra view decoder. It is suggested to get an installer to come check, costs me an additional R1200 to be sitting with the same problem. Hi-Lite informed me that he refuses to assist me as he provides a free service and I have a bad attitude because they give old refurbished decoders and were offline for 4 days. I wonder how these people would feel when they are put through this with an account of R1200 to be sitting with the same problem. The only reason I have to subscribe to Dstv is because my elderly Dad uses it. Now his decoder is non-operational due to poor service delivery.