No value for money with supernova

Good day , I bought a bag from the store which was a laptop bag branded by supernova within one week the stitches came loose , and I texted them via titkok no positive response.I have the proof of purchase and pictures taken I left a review on Google as well , this bag is meant to carry my laptop and the mouse only , but it seemed like its not fit for everyday usage I dont want this bag , I will return it for a full refund.I do not want this bag and I will rate it on supernova as well , it has no value for money.