Disgusting Service and Management

I signed up to have my property monitored together with armed response and it has been 9 month where I have never had a patrol done on my property. I have never seen a vehicle patrol the area neither have I received a notice of patrol from the security patrol officers unlike other security companies that service the area. I have left the matter with staff from the control room to investigate and was told that the sales manager will revert back to me as the staff could not answer my concerns when challenged. A week later I had no response from the company so I called back to speak to their MD / CEO and they are not is possession of his mobile number, neither did they offer to take my number and get him to call me. this is appalling service and I feel robbed for paying monthly fees and since then I have suffered a loss with garden furniture stolen off my property. I cannot understand what I pay for if there is no visible security presence. Sign Boards do not deter crime and I believe seeing a security officer ever so often stop at a property that they are being paid to monitor helps, sitting in the control room looking at a panel does not cover monitoring of my property.