Very bad service

Hi I bought a lot of stuff from Temu it has been pending shipping since the 2nd of November I paid for my order on the 28th of October have not paid customs yet as fastway indicates they have not received the packages yet. Very irritated as packages were for gifts and now they are not arriving never had this issue with Temu before and customer care just gives you the same answer we apologise blah blah blah. Will definitely not be ordering from Temu ever again after this ordeal there is no support and no urgency as well as no worry from there side R20 credit is definitely not going to buy gifts..... Worse service ever